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Administrative Assistant Customer Service

Location:
Boston, MA
Posted:
April 23, 2015

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Resume:

Kimberlee A. Pozerski

acpcbj@r.postjobfree.com

508-***-****

Education

Bridgewater State College 2004 - 2006

Major: English

University of Massachusetts Dartmouth 2006 - 2009

Major: English

Employment

Derby Associates, Braintree, MA Present

Various temporary assignments.

Capital Analysts N.E.; Quincy, MA March 2014-2015

Administrative Assistant

. Provide support to the President and Director of Finance and Compliance

. Primary responsibilities include attending meetings, take note, provide

witness signature and distribute the documents

. Follow up on action items as needed

. Modifications to contracts, created and maintained Excel spreadsheets

. Edit, verify and update documents utilizing Sentry Data

. Prepare time sensitive documents for overnight shipping

. Calculate the total sales and commission per company representatives

. Process commission reports for payment

. Track sales to ensure correct percentages are applied for commission

sales

. Prepare, modify and code on expense reports

. Event and conference planning

. Purchase office equipment and supplies

. Reconcile invoices and process payment

. Bind presentations and documents that advisors need

. Assistant to Lawyer/Owner of firm

The Dana Group; Newton, MA Aug 2011- February 2014

Administrative Assistant

. Communicated with clients and doctors regarding services and benefits

that service can provide

. Communicated with insurance companies regarding services covered

. Resolved issues for clients regarding insurance claims

. Prioritized administrative duties

. Scheduled multiple calendars for multiple psychologist

. Expense reports

. Daily income reports

. Client log sheets and updated data

. Daily entry of AP/AR in QuickBooks

. Tracked insurance claims and losses

. Assistant to Lawyer/Owner of the firm

Tanning Company; Easton, MA 2009 -

2011

Salon Coordinator

. Provided administrative support to President

. Filing, faxing, scanning and mailing of documents

. Assisted with reconciling daily cash

. Provided exceptional customer service

. Scheduled and confirmed appointment calendar

. Sold products and packages to clients

. Educated clients on both equipment and products

. Explained specific guidelines on safe and proper treatment

Healthy Grille; Dartmouth, MA 2007 - 2009

Waitress

. Provided patrons with courteous and prompt service

. Catered to several customers at any given time

. Assisted with bartending and hosting responsibilities

. Provided assistance with private parties

Dairy Queen; Brockton, MA 2002 - 2008

Shift Supervisor

. Accurately took customer's orders

. Supervised several employees throughout the day

. Responsible for scheduling employee hours

. Opened store at the beginning of the work day

. Properly totaled registers and accounted for all money accrued in the

store

REFERENCES

Available upon request



Contact this candidate