PAULA MICHAELLA M. AZCUETA

**** *** ********* **. ********* Malate Manil a

acpc6t@r.postjobfree.com /092********

PROFILE

A highly enthusiastic individual with five months hands-on experience in call center settings.

Customer focused approach and exceptional communication skills.

HIGHLIGHTS OF QUALIFICATIONS

• Demonstrated ability to serve as a solid link between customers and to the company or account I

worked for

• Hands on experience in performing billing and Information services

• In depth knowledge of meeting sales expectations and goals

SPECIAL CAPABILITIES

• Exceptional telephone etiquette

• Customer orientation

• Result-oriented

• Computer and the Internet

KEY ACHIEVEMENTS

• Attained success in meeting sales goals by a 100% by up-selling services to existing customers over

the phone

• Managed to worked on different teams and can definitely work under pressure

PROFESSIONAL EXPERIENCE

Teleperformance Makati

Call Center Agent

• Took inbound calls for providing service and product information

• Provided callers with information on internet,cable,telephone,home security packages and

promotions

• Resolved customers’ billing issues over the phone

• Generated tickets for problems that cannot be resolved over the phone

• Managing of the payments through telephone

• Resolving some technical issues of customer like adding rate codes and activation

EDUCATION

ADAMSON UNIVERSITY,.San Marcelino Ermita Manila 1004

Bachelor of Business Administration

Majors: Finance

2013-2014

ADAMSON UNIVERSITY,.San Marcelino Ermita Manila 1004

Bachelor of Science in Accountancy

2011-2013

TESDA

Computer-Programming NC-IV

2010

REFERENCE

WILL BE PROVIDED IF NEEDED

Contact this candidate