Helen Wilton

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** ***** ******, *******, ** L4P 1K5

P: 905-***-****

E: acpc6a@r.postjobfree.com

Summary

A flexible and adaptable Administration and Customer Service Professional

with extensive experience providing support to large teams. Recently

obtained Medical Terminology Certificate from George Brown

College.Demonstrated ability to develop long lasting business relationships

with customers, colleagues and management. Established customer service,

communication, interpersonal and problem-solving skills. A team player who

has developed and streamlined processes and procedures to assist in cutting

costs.

Employment

Ashland Canada Corporation - Ajax, ON

Service Information Coordinator / Dispatch

Set-up and maintained new service contracts and contract changes within the

electronic in-house system and SAP.

Input service calls as per contract agreement and geographic area into the

in-house system in order to generate monthly scheduling for the Service

Technicians.

Liaised closely with customers, Service Technicians and Sales

Representatives to communicate contract cancellations.

Dispatched Service Technicians and/or Sales Representatives to provide

customer support for issues or problems.

Acted as the point of contact for 25 Service Technicians providing pertinent

customer information and equipment details, and provided 50 Sales

Representatives/Sales Management with pricing and financial information as

per customer contracts.

Addressed and resolved customer inquiries/concerns in a timely manner;

troubleshooting issues, and coordinating the appropriate contact to handle

the situation.

Managed the service product inventory within SAP; worked closely with the

Field Service Manager to identify required inventory, entered orders into

the system coordinating the transfer of product from plant to plant, and

issued products to correct cost centers for tracking purposes.

Processed sales orders and created invoices for service customer purchases

within SAP.

Tracked new, lost, and renewed business on a monthly basis and compiled a

report for Management.

Generated monthly renewal increase reports from the in-house system.

Assisted to reduce costs by developing more efficient, streamlined and

automated processes/procedures for tracking customer information, order

information, and service contract details.

Ashland Canada Corporation - Aurora, ON

Sales Secretary

Provided secretarial support to the Sales Manager and a sales force of 35

representatives across Canada.

Prepared various reports, manuals, proposals, quotations, tenders,

contracts, memos and general correspondence for the sales team.

Supervised 2 Assistants and delegated/prioritized assignments for the

extremely busy environment.

Switchboard relief.

Prior to 1989, held secretarial positions within the Publishing industry.

Education

George Brown College Medical Terminology Certificate

Bayview Secondary School Richmond Hill, ON

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