Ta Quia L. Cullors

**** ******* **. *******, ** *0034

Phone: 404-***-**** E Mail: acpc4w@r.postjobfree.com

TC

Objective

High customer service standards / excellent team player Strong problem solving ability /

Superior computer skills and telephone etiquette Resourceful and consistently meets and

exceeds productivity goals

Experience

Tier 1 Technical support Representative

may 2013 – present

Concentrix

Providing excellent customer service to inbound and outbound calls, Handling incoming request

for customers by phone. Resolving customer support related issues and providing customers

with proper solution, via the company's trouble shooting techniques.

Customer Service Representative

January 2012 – may 2013

Alorica.inc

Customer service, Setting appointments/keeping track of appointments, Answering calls,

Used Personable, customer service time management. Customer Service Representative

Sales / Customer Service Representative

Braves Stadium April 2011 – July 2011

Prepped merchandise to be shelved, including initiating loss-prevention such as electronic

tagging and keeping of high-end products, Responsible for in-store customer service, including

registers, Assisted merchandising team with displays and new store set-up

Customer Service Representative

T – mobile September 2009 – February 2011

Answering calls, Used Personable customer service, and time management. Assisted in billing

enquiries

Education

High School

South Atlanta High august 2000 – May 2004

Skills

Experience working face to face directly with customers. Exceptional negotiation and problem

solving skills. Patient, calm, pleasant and professional. Proficient at using computer applications

such as Word and Excel. Excellent listener with outstanding communication skills. Great ability

to work well with others. Desire to learn.

2

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