Post Job Free

Resume

Sign in

Customer Service Analyst

Location:
Montreal, QC, Canada
Posted:
April 24, 2015

Contact this candidate

Resume:

Edison Sofiaj

Montreal, Canada

514-***-****

acpc3l@r.postjobfree.com

Summary

. More than ten years of experience in:

. Commercial and Consumer Lending and Retail Banking

. Accounting (Billing, A/R,A/P, Collections,)

. Energetic, Flexible, Reliable, Independent Professional with great

work attitude and communication skills, both written and verbal

. Analytical, Detail Oriented with a quick aptitude for learning new

skills

. Computer and Internet Savvy with a suite of professional related

software expertise

. Fluent in English, French, Italian

Education

. Master in Finance-UQAM, Montreal CA, 2004-2006

. BS in Finance-Accounting(known in Administration by Canadian

Authorities), University of Tirana, Albania.

Computer Skills

. Microsoft Office Package: Excel, Word, Access, Power Point, Outlook

Express

. Statistical Data Analysis: SPSS, EViews,

. Hands-on experience on computer and peripheral maintenance

Work Experience

``Regina Company``

Tirana,Albania

Jan 2011- November 2014

Billing, Account Receivables

. Compiling and recording bills.

. preparing and issuing invoices and providing customer service.

. Prepare monthly statements.

. keeping customer files updated with current invoices, bills and

contact information.

. follow up on discrepancies between shipping logs and invoice

registers.

. Process credit memos.

. High volume phone calls to assigned delinquent customers in the

collection process.

. Enter invoices into customer invoicing web sites.

. Inventory manager .

"Allied International Credit Corporation"

Aug 2010 - Dec 2012

Montreal, Canada

Credit & Collection Analyst

Responsibilities:

. Collected information on invoice details for the allocated customers

. Followed-up on unpaid invoices with customers either by mails or calls

. Reconciled Accounts and/or Payments

. Responded to credit inquiries from external and internal clients

. Identified delinquent accounts requiring external collection effort

"Intesa Sanpaolo Bank" Jan/2008 -

June/2010

Tirana, Albania

Credit Analyst

Responsibilities:

. Handled all the phases of the application: from the interview with the

applicant to the presentation of the application to the credit

committee. Commercial and consumer loan applications

. Analyze borrower's data and financial statements to determine the

degree of risk involved in extending credit

. Using financial analyses techniques like:

. Trial analyses

. Trend analyses

. Sales analyses

. Research on different industries and market trends

Determined expected profitability of issued loans by generating

financial ratios

. Collaborated with credit association and other business

representatives to exchange credit information

. Developed cash flow projections in order to evaluate customer's

ability to respond to the loan obligations in time and recommend

payment plans

. Consult with customers to follow loan payments, resolve complaints and

verify financial and credit transactions

. Review individual or commercial customer files to identify and select

delinquent accounts for collection

. Involved with accounts receivable department

"CBV Collection Services" Nov

2006 - Nov 2007

Montreal, Canada

Credit & Collection Analyst

Banks' Department

Responsibilities:

. Managed the collection efforts for accounts receivable portfolio

. Documented daily collections activity

. Researched account disputes and billing discrepancies

. Reconciled accounts and payments

. Responded to credit inquiries from external and internal clients

. Identified delinquent accounts requiring external collection effort

Universite of Quebec a Montreal -Full time Master in Finance .2004-2006

Italian - Albanian Bank Feb

1999 - April 2003

Tirana, Albania

Credit Analyst

Responsibilities:

. Handled all the phases of the application: from the interview with the

applicant to the presentation of the application to the credit

committee. Commercial and consumer loan applications

. Analyze borrower's data and financial statements to determine the

degree of risk involved in extending credit

"National Commercial Bank of Albania" Jan

1993 - Jan 1999

Vlore, Albania

Credit Analyst:

. Analyzed applications, applicant's information, account's behavior,

financial statements and other artifacts to determine the:

. Credit worthiness

. Credit limit

. Risk level of the applications/applicants in order to make or recommend

credit decisions

. Developed and provided to the Credit Committee of the Bank frequent:

. Pro-forma statements and cash flow projections to evaluate account's

performance

. Reports on high risk accounts

. Represented the company in Collections and Legal proceedings to enhance

the terms and amounts of financial statements and recoveries from the

debtors

Food Processing Enterprise Sept

1988 - Jan 1993

Vlore, Albania

Staff Accountant. Account Receivables and Billing

. Keep track and process accounts and incoming payments in compliance

with financial policies and procedures

. Participating in inventory process.

. Perform day to day financial transactions including verifying,

classifying, computing, posting and recording accounts receivable data

. Prepare and send out bills, invoices and bank deposits etc.

. Reconcile customer disputes as they pertain to payment of outstanding

balances that are due.

. Making phone calls and sending mails to assigned delinquent customers



Contact this candidate