Tom Battisti

Mercer Island, WA 206-***-**** LinkedIn acpc2h@r.postjobfree.com

Executive Summary

Influential IT Program Manager and Team Leader with over 17 years of

progressive experience in project budget and charter creation & overall

management, SaaS, infrastructure and Operations. Experience building and

leading successful cross-matrixed technology teams. Trusted advisor to

organizations.

Strength in Program and Cross-Team coordination - Lead successful

completion of project charter to move SaaS applications to new data

center. Passion around interpreting and implementing technology roadmaps,

using dashboards, KPIs, performing gap analysis and risk analysis as well

as fostering a pro-active forward looking team culture.

Qualifications

? Large-Scale Technology Project Management ? Change & Release

Management

? Agile/Scrum/Waterfall SDLC ? Problem & Incident Management

? Partner and Customer Support ? Cloud deployments &

optimizations

? Team Building, Mentoring & Leadership ? Enterprise SaaS Delivery /

SLA Compliance

? Data Center Migration & New Builds ? Scalable Technology & App

Deployments

Technical Expertise

Project Management: Services & Software life cycle using Waterfall, Stage-

Gate, Agile Methodologies

Software as a Service: Building, Maintaining and Streamlining SaaS

architectures and Software Releases

Operations: Passionate Partner & Customer Advocate. Synthetic and

Transactional Monitoring, Disaster Recovery Planning, Strategic Release

Planning, Operational Capacity Planning, Service Roadmap

Additional Expertise: Microsoft Office, ITIL, MOF; Planning for

Networking/Load Balancing/Firewalls, VMware, NetApp & IBM Netezza

Storage, SQL, Blades, Data Warehouse and Business Intelligence

infrastructure platforms.

Employment History & Accomplishments

Lead Technical Program Manager ProQuest, Seattle, WA 11/14 - 3/15

. PM responsible for IT/Operations data center and AWS product

deployments.

. Create, communicate and ensure Infrastructure/Ops roadmap and project

plans aligned with product management priorities.

. Build processes in support of stakeholder team's actions as well as

supported goals and objectives.

Infrastructure/Operations Program Manager Infospace, Bellevue, WA

12/11 - 11/14

. Responsible PM for deployment and maintenance of infrastructure and

systems.

. Introduced scrum methodology to new DevOps team responsible for

supporting AWS EC2 instances.

. Planned and implemented program to shift hosting of all Infospace

products and services from two data centers into anchor tenant cage in

green field data center. Managed program priorities. Coordinated cross-

team activities and communication. All internal and external SLAs were

achieved during the migration.

. Coordinate and communicate all release and change activities through

Change Advisory Board process.

. Initiate, plan and implement SaaS capacity modeling to forecast future

infrastructure requirements.

. Budgeted, scoped, planned and delivered fully upgraded systems,

storage and network platform improving data center response times from

3 to 1 millisecond.

. Blucora top 10 employee of 2013 ("he kept throwing touchdown and after

touchdown").

Program Manager TekSystems, Bellevue, WA 09/11 - 12/11

. Implementing Microsoft Corp. GNS standards and services architect's

pilot technology release roadmap.

. Ensured pilot program work-streams were clearly articulated and

appropriately resourced.

. Worked closely with GNS architects, program management, customer and

network engineers to release pilot network technology into Microsoft

cage.

Family Sabbatical Ireland

08/10 - 08/11

. Moved family to Ireland for a year of travel and adventure.

Program Manager TekSystems, Bellevue, WA 03/10 - 07/10

. Authored and tested email client migration 'how-to' document for

Microsoft's Live@edu group.

. Successfully completed pilot migration of 600,000 client mailboxes

from Hotmail to Windows Live Admin Center as well as to Outlook Live.

. Trained team on procedure to migrate 250 global Live@edu education

institutional customers. Migration process involved Microsoft

Management Console, PowerShell scripts, basic command line, Active

Directory, Firewall changes, Domain Migration Toolkit.

Senior Infrastructure/Ops Program Manager Microsoft Corp, Redmond, WA

03/03 - 09/09

. Planned and executed migration of global partners/customers data

through four consecutive major releases of Live Meeting over five year

span coordinating with Fortune 100 partner managers.

. Planned and coordinated the release of 1,200 Live Meeting hot-fixes.

. Planned and coordinated migration from Cardiff to Dublin data center;

in addition major expansions of data centers located in the US and UK;

infrastructure builds and upgrades required close coordination with

vendors, partners, vendors and stakeholder teams.

. Owner of capacity modeling, infrastructure planning, hardware life-

cycles and security acceptance of new infrastructure deployments into

4 data centers in US and EU.

. Collaborated with cross-functional groups to refine strategic service

requirements into tactical project plans delivering scalable,

integrated, SLA compliant SaaS platforms.

. Responsible for ensuring Live Meeting Operations delivered four 9's

SLA and ROI (measured in cost per minute of service delivered) for

2,700 devices deployed in seven data centers located in US, APAC and

EMEA.

. Planned and drove project to migrate critical back-end legacy services

from Unix to Windows.

Lead Program Manager Mentor Graphics Corp, San Jose, CA

06/01 - 02/03

. Responsible for leading the planning and coordination of product life

cycle activities for embedded software development kits and BSPs for

VRTX RTOS (including project initiation, requirements specification,

development, test, release acceptance, technical documentation,

launch, post-release sales &customer/partner support).

. Partner/OEM account manager responsible for delivering feature

requests through custom SDK & BSP updates.

. Prepared and managed statements of work, contracts, and budgets for

remote contract developers in India, Russia and Nordic Region.

. Managed program management team of two as well as remote contract

engineering teams.

. Project managed and drove cross-team launch, development and release

activities for OEM programs (Siemens/Philips/Alcatel/Ericsson/Nokia).

Senior Program Manager Veritas Software Corp, San Jose, CA

01/00 - 06/01

. Responsible for ensuring on-time delivery of seventeen successive

Foundation products in 18 months (Solaris and HP-UX) including

localized and internationalized versions for Asia/France.

. Managed launch phase of Veritas's v1.0 clustering product (SANPoint

Foundation Suite) from qualifying early adopters for 6 month beta

program to final Bill of Materials, license SKU's, and release to

manufacturing.

. Managed Foundation Suite beta testing, from participant qualification,

incentive program, providing initial user feedback (via a custom web

portal), analysis of beta participant results, presentation of

findings to product management and engineering.

. Created product collateral, developed two week training programs in

coordination with Veritas University for product support engineers and

sales teams.

. Received executive recognition for development and coordination of

sales training programs for Foundation product launches.

Program Manager Mentor Graphics Corp, San Jose, CA

06/96 - 01/00

. Responsible for implementing full SDLC for SDK, BSP and RTOS projects

from MRD, project initiation & review, proof of concept, engineering

requirements, design, development complete (code, test suites, code

review, unit tests to ensure functionally complete), validation

complete (integration/system tests, test results and quality bar,

release notes), RTM (release checklist, bill of materials, inspection

and final gold media), first customer ship (support & field readiness,

consulting services prepared, customer training completed). All

business unit activities were ISO9000 certified and verified as

compliant.

Education & Additional Information

Certificate in Software Engineering and Management, University of Santa

Cruz, CA 1998

MBA Business Administration, San Jose State University, San Jose, CA

1992

MUP Urban and Regional Planning, San Jose State University, San Jose, CA

1985

B.Ed in Educational Psychology, The Queens University of Belfast,

Northern Ireland 1975

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