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Customer Service Support

Location:
Fort Dodge, IA, 50501
Posted:
April 24, 2015

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Resume:

Marissa Hutton

I am a self-motivated individual seeking a position with your company to gain new

skills at the same time given all my current skills that I have acquired through

company that I have worked with.

Albertville, MN

acpc0g@r.postjobfree.com - 612-***-****

WORK EXPERIENCE

Direct support specialist/dietary aid

The Legacy of St. Michael - Saint Michael, MN - June 2013 to October 2015

Responsibilities

Listen carefully and communicate respectfully and clearly with the people you support. Support people to

choose, understand and learn new skills. Understand, follow through and document support plans.Support

people with daily living activities as written.

Perform defined work routines, using various dietary utensils, supplies and equipment as assigned by the

Dietary Manager.

• Provide assistance to the cook in the preparation and service of meals.

• Meet scheduled meal and snack times.

• Follow Federal and State long term care regulations and Dietary Department policies and procedures.

• Follow cleaning schedules and perform cleaning duties as scheduled.

• Assist in arranging tray cards, loading food carts, and serving meals.

• Setting up the dining room and serving residents.

• Wash and store dishes.

• Follow established reporting procedures for the following:

• Supply or equipment needs.

• Any damaged or loose fixtures, flooring, or tiling requiring replacement or repair.

• Any unsafe or malfunctioning equipment.

• Any conditions conducive to breeding insects, rodents or other vermin.

• Assist in receiving and storing food and supplies.

• Attend in-service educational programs.

• Follow defined safety codes while performing all duties.

• Follow defined Infection Control procedures.

• Understand facility’s fire and disaster plans; follow established procedures during drills and actual

emergencies.

• Be knowledgeable of Federal, State, and Facility’s rules, regulations, policies and procedures.

• Perform other department duties

Accomplishments

I learned working together is key. Keeping the work environment clean helps everything. I learned how to

communicate with a variety of people, even with disabilities.

Skills Used

communication, sanitation, teamwork

Customer Service Associate

target - January 2014 to April 2015

Responsibilities

Attracts potential customers by answering product and service questions; suggesting information about other

products and services. Also responsible for cashier duties, maintaining a clean work environment, and over

look customer activity going on around the store.

Accomplishments

Improvement of customer service skills, and a diverse setting.

Skills Used

Customer service

Receiving incoming calls

Direct Support Specialist/dietary aid

The Legacy of St.Michael - 2013 to 2015

PCA

recover health - Saint Cloud, MN - 2011 to 2013

Responsibilities

Home management tasks including housekeeping, laundry, shopping and errands

Prepare and serve simple modified diets according to instruction and assist with feeding as necessary

Assist with bathing, dressing and grooming

Assist with toileting, including use of bedpan, commode or toilet

Assist self-directing consumers with transfers and ambulation including use of cane, walker, and wheelchair

Assist self-directing consumers with medication reminders or refilling the consumer’s prescription at the local

pharmacy as specified on plan of care

Provide routine skin care. May assist self-directing consumers in applying nonprescription topical medications

to skin surface

Collect routine specimens

Obtain consumer’s weight

Assist self-directing consumers in reminding them of their home maintenance exercise programs

Assist with the emptying of indwelling catheter care bag

Assist the self-directing consumer with reminders on changing the tubing or refilling a tank in the use of their

oxygen equipment

Accomplishments

Self certified from client appreciation. Taking essential tasks and responsibilities that was trusted on to me

with self accomplishment.

Skills Used

Provides health care tasks, personal hygiene services, housekeeping tasks and other related support services

essential to the consumer’s health. skills on the plan of care

EDUCATION

Associate of arts



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