Linda Frank

**** ********* ****: 832-***-****

Carson, CA 90745 Work: 936-***-****

Email: acpc00@r.postjobfree.com

Qualifications Summary

Highly motivated, energetic and resourceful professional that has superior

communications and customer service skills. Strong organizational and

administrative skills with the ability to work in a fast paced environment.

Advanced using the following:

Typing 75 wpm

10-key by touch

People Soft - Oracle

AIS 400

Sun Guard-Naviline

SAP

MMS/Compass

Power Term, Rescue Net

Microsoft Word, Excel, Power Point, Access, Outlook,

Internet Explorer

Fleet Navigator

Lotus Notes

Professional Experience

Texas Department of Transportation - Liberty, TX -12/2012 to Present

Office Manager/Administrative Assistant IV

Duties include:

. Time Keeping/Payroll

. Employee credit card purchase (P-Card) processing

. Enter work performed by work crews on a daily basis, verify that

hours, work locations and material used are correct

. Create/Process Purchase Orders for Roadway Material, Equipment parts

(tires, lights etc.) a for work trucks and office supplies/equipment

. Process all receipts of office supplies, roadway materials, equipment

parts received - Accounts Receivable

. Accounts Payable

. Conduct and Record Safety Meetings

. Process payments to contractors for work performed

. Maintain filing System

. Prepare various documentation using Microsoft Word and Excel

. Order fuel for delivery

. Maintain good communication with work crews, supervisors, surrounding

offices and Office Managers

. Material Charge Out

. Create/Process Equipment Repair Orders

City of Beaumont Texas - Cash Management Dept.- 8/2006 to 12/2012

Delinquent Account/Billing Specialist

Duties include account set-up, monthly billing/collections, installment

payment agreements, credit application processing and research and conflict

resolution for the following:

. Property owner information gathering, preparation of property lien and

filing of property lien at the court house. Process Lien Release once

fees have been paid.(file liens against properties/collections/release

of liens)

. Residential and Commercial Weed/Litter Abatement

. Landfill/Solid Waste for Commercial and Industrial Accounts

. Liquid Waste Disposal for Industrial Accounts

. Demolition billing for Commercial Accounts

. Retiree Insurance Premiums (monthly billing)

. Taxi/Wrecker Permits (annual billing/collections)

. Parade Permits (annual billing/collections)

. Hotel Occupancy Tax (monthly billing/collections)

. EMS Services (collections)

. Historical Preservation Loans (monthly billing/collections)

. Small Business Loans (monthly billing/collections)

. Various Leases - (monthly billing/collections)

. Pipeline / Telecom Agreements (quarterly billing/collections)

. Airport Hangar Rental (monthly billing/collections)

. Hazardous Waste Response -(billing-collections)

. Alcohol Permits (issued permits to new and existing businesses)

. Building Permits (monthly billing and collections on commercial

building permits)

Other duties include:

. Managed Miscellaneous Receivables Report for monthly review

. Preparation of legal documentation for property and EMS liens

. Payroll Processing

. Accounts Payable/Receivables

. Monthly Office Supply Orders

. Collections on Returned Checks

. Preparation of Collections Letters for commercial and residential

customers

. Processed Bankruptcy documentation

. Outbound Collection Calls

. Maintain Filing System

Time Warner Cable, Nederland Texas - 7/2001 to 8/2006

Customer Service Rep - Credit/Collections Specialist

Duties included working with the customer service department and

surrounding payment centers regarding billing issues, credit, data entry,

general account and payment requirements for existing and potential

customers as well as:

. Inbound Customer Service Calls

. Outbound Collection Calls - Auto Dialer

. Payment Agreements/Contracts

. Collection Letters

. Credit Checks for new/returning customers

. Process returned checks

. Processed requests for stolen equipment replacement

. Monitor accounts in bankruptcy status

Entergy, Beaumont TX 1/2001 to 7/2001

Customer Service/Billing Representative

Duties Included:

. Receive inbound calls for public utility

. Billing Inquiries

. Payment Extensions

. Service Calls

. Payment Plans

Education

Pine Bluff High School, Pine Bluff Arkansas

Diploma Received 5/1995

General Studies

Texas Careers- Beaumont, TX

Business Office Technology, 2003- 2005

References

Andrea Murry, Construction Office Manager

Texas Department of Transportation

409-***-****

Bonnie Semien, Planning & Zoning

City of Beaumont

409-***-****

Tyrone Alexander, Maintenance Supervisor

Texas Department of Transportation

936-***-****

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