Lamont C. Frazier

**** *** ******* **

Richmond Va. 23234

804-***-****- acpbpo@r.postjobfree.com

OBJECTIVE: To secure a position with a company that will challenge my abilities and that I can

make a positive and lasting contribution to.

Employment

Exclusive Staffing

– Present (Assignment- Capital One Tech Support /Password Reset)

Provide technical and network problem resolution to end-users (customers) by performing a

question diagnosis while guiding users through step-by-step solutions. Solutions include, but are

not limited to, resolving username and password problems, uninstalling/reinstalling basic software

applications, verifying proper hardware and software set up, power cycling equipment, assisting

with navigating around application menus and troubleshooting email issues. Support will be

provided by clearly communicating technical solutions in a user-friendly, professional manner.

Perform related work as required. Use of multiple software applications, and browsers to include,

Microsoft Internet Explorer, Mozilla Firefox, Apple Safari, Google Chrome, and others.

Exclusive Staffing

(Assignment- Capital One Estates Notifications)

Job duties include, but not limited to, working with relatives, friend, and loved ones of deceased

card holders to help in the process of updating these accounts with accurate information.

Attention to detail and ability to manipulate several of Capital One’s computer systems

simultaneously in order to access and input sensitive data. Adherence to regulatory constraints

and privacy concerns a must. Ability to multitask is vital to job completion. Empathy towards

grieving customers and ability to deal with many varied personalities is mandatory as well.

Adherence to a less than 1% error rate goal with data input and systems procedures.

Comtrad Marketing Network

Receive incoming calls for inquiries and or sale of a fully operational computer made especially for

people with little to no computer experience.

Answer technical questions concerning operation and set up of computer in the home.

Troubleshooting and correcting computer issues on the job as well as with customers and potential

customers on the phone... Detail record keeping ensuring customer satisfaction. Many follow up

calls made to make sure customers computers are in excellent working order and to inquire

customer’s satisfaction with purchase. Base salary + commission incentives

EMPLOYMENT

- Independent Insurance Agent

Provided Insurance plans for individuals and businesses through a number of Insurance

companies. Made Presentations to Residential and business customers, to explain benefits

associated with Life and Health, and supplemental Insurance Policies.

May 2005– October 2010-Media Consultant Verizon Yellow Pages, Idearc Media, SuperMedia

(respectively)

Worked as a business to business media consultant for small to medium or large size companies. I

used Verizon’s extensive database which at the time was 2nd only to the federal government. The

database had to be accessed through different computer programs, and contained information such

as consumer buying habits, trends, historical data, scientific advances in the way business use data

etc. These databases had to be accessed while conversing with potential clients and existing clients

to prove the worth of suggested advertising programs, which could include print, websites, search

engine optimizations, direct mail, and other programs which were meant to, improve the business

bottom line. Training for this position was extensive, and initially took 12 months, but was ongoing

with the addition of additional data.

- Sales Manager: Aon Corporation (Combined Insurance Co.)

Job entails interviewing, hiring and field training sales trainees for field. Submission of

week-to-week progress reports of production to Upper management and home office.

Goal oriented training of 12 man sales force, which included use of multi-tasking management

skills.

Responsible for overall success and training of sales force, production packages,

contracts, weekly communications with corporate offices for agent evaluation.

- Sales Representative: Aon Corporation (Combined Insurance Co.)

Aon Corporation, (Combined Insurance Company of America), is a multi-billion dollar 80

Year old Corporation, with corporate offices located in Chicago Illinois, Atlanta Georgia,

& Puerto Rico with branch offices located in all 50 states and overseas.

Job entailed successfully completing Combined’s17 week sales system training program.

Sales clients consisted of working with Combine’s 5 million plus business and residential

existing customer base, cold calls, setting appointments, development of business

presentations (power point and otherwise), meeting with business owners, developing

employee benefit packages for Doctor’s offices, Law firms, and many other business

and residential contacts.

- Sales Representative AFLAC Virginia

Working with a number one company in the insurance industry in relation to employee

benefits. Establish customer base with cold calls, and face to face meetings with dep-

artment heads to maximize supplemental insurances available to employees and other

key individuals within an organization. Required use of state of the art computer software to enroll

groups and individuals for insurance coverage, as well as negotiate contracts with potential clients.

Employer Virginia Premier Health Plan (Managed Care Co.)

Six years working for a managed care organization at all levels of operations, from member

outreach, to my last position of Provider Services Representative. Extensive contact with provider

networks, including Hospitals, individual providers, specialist, DME Providers, Mental health

network, (was responsible for entire Mental health network Provider Services for Va. Premier

employer in addition to regular network services), health departments, and Community Services

Boards. Also skilled in network development, having developed networks in Fredericksburg,

Southwest Virginia, rural Virginia and currently Lynchburg and surrounding areas. Duties included

retention and renewal of Medical Practices and Doctors assigned in a specific territory. This

includes contract review and negotiations with Doctors and practices.

EMPLOYMENT

Inner layer Microchip Technician AT &T

Job entailed working within a “clean room” environment, using computerized information systems

to analyze and detect defects within inner layer printed circuit boards. Responsible for improving

system processes that increased productivity.

Laboratory Technologist (Technologist A) A. H. Robins Co. Inc.

Responsible for correlation of test results with disease processes (if applicable) and problem

solving strategies, and along with quality assurance practices. Responsible for each process, from

collection and processing of specimens, to the performance of assays. Job duties included use of

sophisticated information systems, protocol development, and systematic recording of each

specific series of test completions. Responsibilities also included keeping abreast of current

analytical techniques with relation to completion of each project submitted to superiors.

Laboratory Technician (Technician A) A. H. Robins Co. Inc.

Increased Job responsibilities included developing protocols for testing experimental drugs and

drugs recalled by FDA or A.H. Robins and its subsidiaries. Development of prototypes of drug

delivery systems and investigations of recalls with precise recording of series testing results and

new drug application submissions for approval by FDA.

Laboratory Technician (Assistant 1) A. H. Robins Co. Inc.

EDUCATION

Norfolk State University

Major: Business, Minor Biological Science

Additional Information:

Completion of AALAS certification for Assistant Laboratory Technicians

Completion of AALAS certification for Laboratory Technicians

Completion of AALAS certification for Laboratory Technologists

Licensed and Certified with State Corporation Commission: License type 01 Chapter 10, Title 38.2

After passing State Board Test.

Activities include: Member of Executive legislative Board: (local) Henrico County PTA

Member: Metropolitan Business League of Greater Richmond

Member: Insurance Professionals Directive

Hobbies include playing piano and keeping “exotic pets” Computers

References: Randal Kangas 804-***-****

Robert Smith: Mgr. A.H. Robins 86 - 91-804-***-****) Eric Felder: Mgr. AFLAC 804-***-****

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