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Customer Service Manager

Location:
Denham Springs, LA
Posted:
April 22, 2015

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Resume:

CAROLYN F. LOGAN

**** **. ***’s Place ~ Richmond, VA 23225 ~ 804-***-****

acpbk8@r.postjobfree.com

EDUCATION

High School Diploma ~ John Marshall High School; Richmond, VA ~ June, 2009

QUALIFICATION SKILLS

• Ability to provide quality customer service experience at all times

• Ability to work flexible work hours

• Excellent cash handling and people skills

• Team Player and highly motivated

Certified Nursing Assistant Skills and Qualifications

Multi-tasking, Medical Teamwork, Bedside Manner, Infection Control, Nursing Skills, Health Promotion

and Maintenance, Creating a Safe, Effective Environment, Informing Others, Judgment, Pain

Management, Acute/Critical Care

PROFESSIONAL EXPERIENCE

CNA

01/15/14 River City Senior Manor Richmond, VA

• Provides patients' personal hygiene by giving bedpans, urinals, baths, backrubs, shampoos, and shaves;

assisting with travel to the bathroom; helping with showers and baths.

• Provides for activities of daily living by assisting with serving meals, feeding patients as necessary;

ambulating, turning, and positioning patients; providing fresh water and nourishment between meals.

• Provides adjunct care by administering enemas, douches, no sterile dressings, surgical preps, ice packs, heat

treatments, therapeutic baths; applying restraints.

• Maintains patient stability by checking vital signs and weight; testing urine; recording intake and output

information.

• Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call

lights and requests; reporting observations of the patient to nursing supervisor.

• Documents actions by completing forms, reports, logs, and records.

• Maintains work operations by following policies and procedures.

• Protects organization's value by keeping patient information confidential

• Updates job knowledge by participating in educational opportunities; reading professional publications;

participating in professional organizations; maintaining licensure

06/2014-10/2015 Cashier Five Guys Restaurant Richmond VA

• Greeted customers and provided an enjoyable dining experience

• Operated the point of sale pursuant to company standards; maintained proper cash levels

• Adhered to the safety, security, quality and company operations policies, procedures and practices

• Completed all cafeteria housekeeping functions ( cleaning, dusting, sweeping, mopping,

emptying trash, etc.)

• Light preparation of foods to include deli sandwiches, salads, etc.

• Replenished products and supplies to ensure in stock conditions at all times

• Communicated with the management team regarding customer requests and vendor-related

concerns

• Checked in external and internal vendors according to company procedures

• Completed other tasks as assigned by manager

07/11-11/13 Cashier ~ Restaurant Associates~ Goochland, VA

• Greeted customers and provided an enjoyable dining experience

• Operated the point of sale pursuant to company standards; maintained proper cash levels

• Adhered to the safety, security, quality and company operations policies, procedures and practices

• Completed all cafeteria housekeeping functions ( cleaning, dusting, sweeping, mopping,

emptying trash, etc.)

• Light preparation of foods to include deli sandwiches, salads, etc.

• Replenished products and supplies to ensure in stock conditions at all times

• Communicated with the management team regarding customer requests and vendor-related

concerns

• Checked in external and internal vendors according to company procedures

• Completed other tasks as assigned by manager

04/07-07/11 Cashier/Crew Member~ Chick Fil-A ~Henrico, VA

• Responsibilities included excellent customer service and courtesy

• Balanced cash drawers, answered questions from customers regarding menu items

• Operated cash register and provided monetary exchanges

• Worked in the kitchen preparing food and at front counter helping customers through the

ordering process

• Assisted with the cooking of menu items and worked drive-thru area

• Upheld Chick Fil -A’s company’s health /safety guidelines and followed company policies and

procedures

• Provided quality products and services

REFERENCES

Furnished upon request

References for Carolyn F. Logan

Jessica Knight, Manager

Restaurant Associates, Inc.

15075 Capital One Drive

Goochland, VA 23238

804-***-****

Rob Preservati, Manager

Chick Fil-A Restaurant

3380 Pump Road

Henrico, VA 23233

804-***-****

Shenelle Thomas, Personal Reference

3453 Walmsley Blvd. #L

Richmond, VA 23234

804-***-****



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