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Customer Service Quality Assurance

Location:
Montgomery, AL
Salary:
$45K
Posted:
April 22, 2015

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Resume:

DENNIS T. WESLEY

*** ****** ***** 334-***-****

Montgomery, Alabama 36117 acpbi8@r.postjobfree.com

CAREER OBJECTIVE

A professional rewarding career with a growing firm/industry utilizing skills in communication,

organization, and management to improve and/or increase quality and production.

BACKGROUND SUMMARY

Over 20 years of experience in sales, customer service, and management/testing. Additional

mentoring experience as an educator in a Middle School. Particularly effective in determining

customer needs, handling varied tasks simultaneously, and recruitment. Proven success in team

building. Excellent communication skills.

PROFESSIONAL EXPERIENCE

Koch Food 2014 – Present

Quality Assurance Technician, Montgomery, Alabama

Responsibilities include supervision and monitoring of associates for compliance with USDA

regulations. Maintaining OSHA standards relative to quality control; Verify and inspect

transport vehicles for proper delivery and handling of food to such major food chains as KFC,

Popeyes, Hilton and others; Complete and maintain daily reports on merchandise handling,

employee rule compliance, safety, cleanliness

Southern Bounce 2014 – Present

Owner-Manager/Montgomery, Alabama

Responsibilities include catering/entertaining for school, church and business functions.

Maxwell Air Force Base 2008 - 2014

Food Service Clerk/Quality Assurance Technician

Montgomery, Alabama

Responsibilities included supervision of inventory, and hiring. Creative in determining placement

and handling of merchandise.

Wesley Enterprises 2005 - 2008

Owner – Truck Brokering Services

Coordinated and provided loads for truckers

Progestafem 2003 - 2005

Owner – Marketing Service, Atlanta, Georgia

Responsible for the production and distribution of cream for menopausal women

Mobil Street Marketing 1997 - 2004

Owner – Marketing Service

Professional company dealing with marketing of various record labels and movie companies

Park Avenue Night Club 1999 – 2000

Mecca Night Club 1995 – 1999

Owner - Hired and trained associates. Responsible for payroll and communicating with clientele.

Prepared reports, and scheduling.

Tuskegee Institute Middle School 1993 -1994

Teacher – Tuskegee, Alabama

Oversaw education of youth in the Middle School. Taught, trained, supervised, and directed

learning.

I C E Productions 1989 - 1993

Sales -

Worked with Tee Shirt Company on the wholesale/retail level in the design and marketing of

products.

Certification

Alabama Industrial Development Training-(A.I.D.T) March 2015

Certificate of Training

Ready To Work Program

Alabama Certified Worker

National Career Readiness Credential

WorkKeys Certified

EDUCATION/PROFESSIONAL DEVELOPMENT

Tuskegee University, Tuskegee, Alabama 1993

BS, Sociology

Professional Development: Multiple Health related training Courses at Wallace

Community College, Selma, Alabama



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