DANNY R. PAUL

**** ******** ****

Mentor on the Lake, Ohio 44060

Cell 440-***-****

Email:acpbhe@r.postjobfree.com

Professional Objective: A Quality Engineering position utilizing

current work experiences and education to further

enhance the profitability of the organization.

Summary Of Qualifications:

. Detail Oriented & Proactive in problem solving.

. Failure Analysis / Technical writing skills.

. Skilled in determining product liability.

. Skilled in root cause and corrective action.

. Exceptional Customer Service skills

. Excellent interpersonal, analytical and communication skills.

. Perform basic router set up and billing maintenance in SAP

. Willing to travel as needed

. Experienced Product Trainer in Field Service.

. Strong Quality Assurance and manufacturing back round.

. Experienced with ISO 9000 and MIL specs.

. Dimensional / Magnetic Particle / Fluorescent Penetrant inspection

experience.

. A team player with a tenacity of seeing projects through to

completion.

. AS9100C Internal Auditor

.

Professional Experience:

Rotek-inc. Cleveland, Ohio January 2013 - April

2015

A Thyssenkrupp company that develops, produces, and markets slewing

bearings for North America for various industries requiring rotational

connections in turret ladles, EAF furnaces, harbor cranes, ship thrusters

and deck cranes, construction cranes as well as in excavators, satellite

antenna systems used in aviation and aerospace, offshore oil platforms,,

rail cars, telescopes, tunnel boring machines and wind energy turbines.

Service Engineer

Responsibilities included:

. Supplying and preparing general information to support customer

relations whenever necessary.

. Assigning Return Authorization Numbers and return information for

customer slewing rings.

. Inspecting the condition of installed slewing rings at customer

locations.

. Inspecting and analyzing the cause of failures as required in the shop

or field.

. Write service letters to customers informing them of slewing ring

conditions observed at inspection and installation conditions when

needed in the field.

. Assist and oversee field installation of slewing rings for proper

orientation and bolt tensioning.

. Provide customers with laser flatness measurement data at time of

installation of slewing rings in customer locations.

. Create production routers in SAP for refurbishment of returned slewing

rings as needed.

. Provide detailed costs estimates to customers for field or in house

service work.

. Provide shipping and packaging support as needed for returned bearings

to customers.

. Travel domestically and internationally as needed to complete desired

results.

HC Starck Cleveland, Ohio August 2009 -

January 2013

A global company that develops, produces, and markets metallic and ceramic

powders, as well as fabricated finished and semi finished products to

various industries worldwide that include medical, aerospace and LCD

manufacturing companies.

Quality Assurance Engineer

Responsibilities include:

. Supporting and assisting in improving the companies Quality Management

System (QMS) by reviewing and monitoring compliance to procedures,

adherence to company policies, external regulatory agencies,

government agencies such as the FDA, cGMP, quality standards (ASTM,

ISO), as well as customer drawings and customer contracts.

. Assist management with Root Cause & Corrective Action investigations.

. Review and assign customer complaints as needed to appropriate

department supervisors for investigation into root cause and

corrective action.

. Confirms corrective action activities are documented, planned and

completed by periodic auditing of manufacturing processes, records &

test results.

. Review First Article Inspection reports for accuracy, monitor non-

conforming product via Material Review Board procedures, and

associated documentation.

. Provide assistance with 2nd and 3rd party audits.

. Provide Management with monthly data pertaining to the Cost Of

Poor Quality and Key Performance Indicators utilizing data from

Customer Complaints, Returned Non-conforming Material and On

time delivery.

Ohio Cat Broadview Hts., Ohio January 2006 - July 2008

A regional leader in the sale, service and support of Caterpillar branded

products that ranged from Off Highway Heavy Equipment to On Highway Truck

Engines and Industrial Generator Sets.

Technical Communicator

Responsible for but not limited to, the following in fulfilling the

requirements of the position:

. Worked with the branch Service Manager and closely with the Truck

Engine Parts & Service (TEPS) Program Manager, service supervisor,

sales staff and service personnel to ensure timely troubleshooting of

all on highway engine service issues.

. Handled technical inquires from branch truck engine service

departments, dealers, and end users.

. Identified and reported product problems to Caterpillar and other

vendors through established channels.

. Worked with Caterpillar's product analysts and the TEPS dealer's

service departments to accurately and quickly resolve problems.

. Administered, used, distributed, and organized Technical Information

Bulletins (TIBs), Product Improvement Programs (PIPs) and Product

Support Programs (PSPs).

. Advised the Service Manager, Training Manager and TEPS Program Manager

of training and tooling needed for various service departments.

. Reviewed problem oil analysis reports and made recommendations to the

Service Department, TEPS dealer, or the end user.

. Worked with Truck Engine Account Managers to keep abreast of new

customers and critical issues with current customers.

. Provided on-site training to TEPS dealers on Caterpillar systems

usage, service tooling, and service software usage.

Euclid-Hitachi / Hitachi Construction Truck Manufacturing Ltd.

Cleveland, Ohio 1997 to 2005

A career of increasing responsibility with an innovative and pioneering

world leader in the manufacture and sale of off-highway construction and

mining equipment, this organization is one of the top three manufacturers

in the industry.

Technical Center Product Service Specialist 2001 to

2005

. Analyzed, identified and documented product deficiencies from the

manufacturing plant and suppliers that are reported from the end user.

. Interfaced with all related departments to resolve customer complaints

and concerns, which in turn maximize acceptance, reduce customer down

time and increase product reliability of assigned products.

. Provided technical service information and training to dealers and

customers to address product reliability issues for distributors, end

users, and company personnel on a worldwide basis.

. Travel domestically and internationally as needed to complete desired

results.

Warranty Analyst, Warranty Administration Department

1997 - 2001

. Administered company policies in the adjudication of approximately

$3,000,000.00 in annual warranty claims submitted.

. Recalled and analyzed reported product deficiencies to determine root

cause / liability from the manufacturing plant or suppliers while

under product warranty. Verified all components included in warranty

claims submitted were genuine parts and warrantable.

. Coordinated and conducted supplier reviews of discrepant material and

recovered approximately $1,000,000.00 annually in warranty expenses.

Presrite Corporation Cleveland, Ohio 1993 -

1997

A forging company that designed and produced forgings and near finished

forged gearing for the manufacturing industry.

Quality Assurance Coordinate Measuring Machine Department Supervisor

. Assisted in developing and writing departmental procedures for

certification to ISO and QS-9000 specs.

. Scheduled and set priorities for all incoming work for the layout

department.

. Supervised and trained department inspectors in geometric dimensioning

and tolerancing, blueprint reading, statistical process controls and

CMM programming skills to enhance productivity within the department.

International Gear Corp. Cleveland, Ohio 1989 -

1993

An aircraft gear manufacturing company that produced transmission

assemblies and sub assemblies for the CH-53 and Apache military

helicopters.

Material Review Board / Quality Engineering Product Specialist

. Reviewed Non-Conforming Material Reports (NCMR) for accuracy.

. Acted as a liaison to the customer for the company on technical issues

concerning nonconforming material.

. Provided suggested repair procedures for evaluation and final approval

by the customer that reduced scrap by approximately 4% on discrepant

parts.

. Participated in root cause and corrective action cross-functional team

activities, which isolated and eliminated recurring manufacturing

process problems.

. Performed internal and external supplier audits on manufacturing and

quality controls and processes, equipment and personnel skills to

assure contractual requirements were met.

Education: A.A.S. in Mechanical Engineering, 1996

Lakeland Community College, Kirtland, Ohio

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