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Sales Customer Service

Location:
Buffalo, NY
Posted:
April 23, 2015

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Resume:

Jeffrey Danner

Store Manager

Hamburg, NY

acpb8v@r.postjobfree.com - 716-***-****

Obtain a position within a well-established organization where I can utilize my education and professional skills.

WORK EXPERIENCE

Store Manager

Metro Mattress - Depew, NY - March 2015 to Present

Responsibilities

Use strong leadership and training with encouragement to increase sales efficiency and average ticket.

Optimize store aesthetics and functionality of displays. Develop and maintain in store specials to improve

sales. Maintain store staffing and scheduling. Supervise up to 6 salesmen on a daily basis.

Assistant Manager

Metro Mattress - Williamsville, NY - November 2014 to February 2015

Responsibilities

Maintained sales objectives while assisting with management duties. Directly or indirectly supervise up to

4 salesmen on a daily basis. Maintained aesthetic appeal to customers. Maintained accurate inventory for

customer benefit.

Sales Representative

Paddock Chevrolet - Kenmore, NY - September 2014 to November 2014

Contacted potential customers through several communication media. Used verbal and nonverbal

interpersonal communication skills to provide best solution to individual transportation needs.

Digital Marketing Manager

Local Edge - A Division of Hearst Media - Amherst, NY - April 2014 to September 2014

Decided best method of contact with all customers based on circumstances. Used ability to convert information

and concepts into quality business opportunity presentations for small to medium sized business owners. Used

customer service skills, communication skills and high energy to create productive business relationships to

exceed sales goals and metrics. Successfully managed multiple contacts and internal projects simultaneously.

Inbound Sales Agent

Altitude Marketing - Lockport, NY - 2013 to December 2013

Maintained high level of direct customer service while completing independent and team projects and success

metrics. Maintained high quality of each customer conversation as determined by company metrics.

Retail Sales Consultant

AT&T Mobility - Orchard Park, NY - July 2010 to December 2013

Professionally interacted with each customer to provide proper solution to connection needs within FCC

and company guidelines. Designed, created content and hosted classes for beginning smart phone users

on all operating systems. Evaluated and reported on customer retention and purchase habits for evaluation

of program success. Flexible scheduling and work site locations. Evaluated and reported on test company

initiatives.

Senior Certified Pharmacy Technician

Walgreen Corporation - Clarence, NY - November 2007 to July 2010

Responsible for training and scheduling five pharmacy technicians as the first Senior Certified Technician

for the store in Clarence, NY.Maintain pharmacy inventory in accordance with FDA regulations. Maintained

accuracy and integrity of confidential customer data in highly networked pharmacy/doctor database.

Resident Adviser

University at Buffalo - Buffalo, NY - August 2008 to July 2009

Aided 42 first year non-resident students with acclimation to dormitory and community life at University

at Buffalo. Created educational, career, and social programs so residents become better students and

roommates utilizing various aspects of RA training. Mediated conflict between residents and enforced campus

rules and policies regarding a large variety of aspects of college life in a multi-cultural setting. Successfully

completed campus sponsored training for conflict mediation and resolution, public speaking, thinking skills,

group organization, and teambuilding.

Certified Pharmacy Technician

Walgreen Corporation - Clarence, NY - August 2007 to November 2007

Followed company and FDA guidelines with a high level of accuracy to assist pharmacists in filling prescriptions

for customers. Maintained training and certification provided by the Pharmacy Technician Certification Board.

Interact with customers in a positive and sympathetic manner.

Photography Technician

Walgreen Corporation - Clarence, NY - May 2007 to August 2007

Operate and maintain photo developing machinery and chemicals in accordance with OSHA and company

procedures. Assist customers with use of photo studio kiosk in developing pictures.

EDUCATION

Bachelor of Arts in Chemistry

University at Buffalo - Buffalo, NY

February 2010

Diploma

Wilson Central High School - Wilson, NY

June 2005



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