Cleveland, OH *****

216-***-****

acpb8e@r.postjobfree.com

DONNA M MURRAY

SKILLS & ABILITIES

• Excel 2013-Spreadsheet and Workbook Creation and Updating

• Data Entry/Data Processing/Logistics

• Accounts Receivable/Accounting Clerk/Payroll Assist

• Supplier Invoice/Shipping Slip Reconciling

• Inventory Management-Enter All Shipments and Update System

• Shipping-Complete Customer Orders and Ship Through Different Companies

• Receiving-Accept Deliveries and Verify Order and Stock Inventory

• Filing-Quotes, Shipping Orders with Supplier Invoices and BOL’S

• Transfer Inventory from our Warehouse to a Partner Warehouse

• Batch Summarizing/Bank Deposits

• Microsoft Word/Excel/Outlook/Various Software

• SalesForce, FreightRater, QuickBooks, AutoQuery, Mack/Volvo Supply Chain

• Cash/Check/Credit Card Payment Reconcile

• Telephone Support (5-12 phone lines)

• Customer Service Representative

• Invoice Processing

EXPERIENCE

DATA ENTRY/INFO PROCESSING CLERK (Ship/Rec Asst., A/P Asst.)

Ohio Technical College, Cleveland, OH

March 2015-April 2015

I decided to depart from this company solely because I did not feel committed to this company. I have never left a company suddenly. I am not proud of this and hope my short time with this company will not be seen as a fault in my character. I did continue my tasks accordingly and at end of day Friday made my intentions known to Human Resources.

• Accurately enter personal data into a company-based software program

• Verify information in the computer system is up-to-date

• Handle and process confidential student and school information

• Distribute vital information to specific departments and administration

• Assist: Admissions, Shipping/Receiving, Book Store, Tool Shop, A/P

• Software used: SalesForce, Cloud-Based Software

DATA ENTRY CLERK, Cleveland Heights, Ohio (Zagara’s Marketplace)

Helen O’Neale HR Manager 216/321-7917

(short-term assignment) May 15, 2013-July 17,2013

• Accurately entered customer data into a company-based software program

• Verified information in the computer system was up-to-date and accurate

• Handled and processed confidential customer information

• Software: company created special software for Preferred Customer Gold Card

INVENTORY CONTROL CLERK, Cleveland Mack Truck Sales-Cleveland, Ohio

Unfortunate family emergency created schedule conflict July 2011-December 2011

• Print invoices from suppliers every morning

• File shipping slips with invoices after reconciling them

• Inventory control-entered shipments into company inventory system

• Shipping and Receiving/Freight billing

• Disperse mail and faxes to correct recipients throughout the offices

• Telephones-answer phones and help customers with purchases

• Recommend and help customers select merchandise based on their needs

• Search for parts in warehouse to close invoices when necessary

OFFICE ASST/ADMIN ASST/INVENTORY/ACCOUNTING, Parts rite Ohio-Parma, Ohio

December, 2007-May, 2010

• A/R---invoices, collections, bank deposits and reconciliations

• Calculated employee hours for payroll

• Filing; invoice, quotes, personnel files, bank records, etc.

• Answer customer questions-product price, availability, use and credit terms

• Process data from invoices, shipping slips and BOL’s for Account Payables

• Tracked down sources of special products to meet customers' special needs

• Created inventory numbers for parts we purchased form a third party

• Researched and resolved billing and invoice issues

• Inventory control-entered shipments into company inventory system

• Shipping and Receiving. Process stock shipments

• Recommended and helped customers select merchandise based on their needs

• Searched for parts in warehouse to close invoice/shipping slip files

• Constant interaction Sales, Delivery, Parts Manager and Warehouse Manager

SERVER, Memphis Tavern & Eatery-Cleveland, Ohio

• Also worked some Sunday nights starting in 1996 while working at Mr. Hero

September, 2000-December 2007

ASSISTANT MANAGER, Mr. Hero -Cleveland, Ohio

February 1999-April 2000

• Created weekly schedules and processed timesheets and payroll

• Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met

• Minimized loss and misuse of equipment through proper restaurant procedures

• Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines

• Developed and maintained exceptional customer service standards

• Optimized profits by controlling food, beverage and labor costs on a daily basis

• Counseled and corrected staff when necessary

CREW LEADER, Mr. Hero- Cleveland, Ohio

September 1996-February 1999

CREW MEMBER, Mr. Hero- Cleveland, Ohio

August 1992-September 1996

EDUCATION Cuyahoga Community College-Parma Ohio

2003-2006

Associate’s Degree in Business Management (took extra Accounting classes)

TRAINING Tri-C Corporate East

Excel, 2013 Version Jan 2015

COURSE OUTLINE: Identify and work with the Excel 2013 tools and features. Perform calculations. Modify and format a worksheet and workbooks. Print workbook contents. Manage large workbook. Customize the Excel environment.

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