TONIKA LYLES

*** ********* ***** ~ South Euclid, Ohio 44121 ~ 216-***-****~

Objective:

To obtain a position that enables me to effectively and efficiently utilize my verbal and

written communication skills as an asset to this company.

Employment

History

2011- Present-

MGW CALL CENTER- Cleveland Heights, OH

Customer Service Representative/Reception

• Update customer information

• Inbound and outbound calls

• Manage payroll accounts for customers

• Complete contract forms

• Check to ensure that appropriate change were made to resolve customers

problems.

• Greeting providers and coordinator

2007 - 2011 Buckeye Medical - Euclid, OH

Commercial Customer Service Representative

• Provide excellent service to plan doctor’s and state agencies

• Manage all calls

• Enrollment

• Income verification

• Data Entry

• Faxing documents

• Process billing invoice

1999.2007 Elegant Furniture – Euclid, Ohio

Customer Service Representative

• Managed customer inquires via telephone and in person

• Maintained client database

• Sales

• Contract preparation

• Data Entry

• Invoices and collections

Education Charles F Brush High School

Cuyahoga Community College.

References. Available upon request.

Contact this candidate