Cheryl Odom

Cell: 615-***-**** email: acpavi@r.postjobfree.com

Experienced, results-driven professional seeking to contribute to organization and office procedures.

Full Charge Bookkeeper with attention to detail. Effective communicator with management,

employees and customers.

ACCOMPLISHMENTS:

Office Mgr./Human Resource Manager for two Companies, created employee handbooks, HR files and

procedures

Bookkeeper: AR, AP, GL, collections, invoicing, job cost detail, class reports, Financial reports, Payroll,

Certified Payroll

Found fraudulent checks totaling over $250,000 while working for Direct Insurance

Created and implemented employee benefits for two Companies (Medical, Dental, Vision, LTD, STD,

401K, etc.)

Completed Certification of Management through people (40 hour training)

Completed Certification of Advanced Management through People (40 hour training).

Employee of the Month, CSR of the Month, Manager of the Month/Year and Photographer of the Year

Leader of 2 Quality Action Teams and team member of 1 Quality Action Team

Brainstorming Facilitator

Resolved employee and management conflicts

Developed Accounting Department and Accounting System with procedures for two companies

Payroll using eTime, Intuit, SAP, Paychex, ADP, and Kronos

Collected over 110,000.00 in past due invoices for Elite Roofing

Entry level in sales at Circuit City, to Sales Manager, to Admin Assistant, to Regional Manager over 3

states

Direct Sales: Kirby Home Maintenance System: 2 years, Tupperware 5 years

Achieved the status of Circuit City’s number one Customer Service Department in the country

Sent to Circuit City’s Corporate office to create CSR training and CSR Management training

Implemented and trained Customer Service Managers and Customer Service Representatives

Developed recruiting, selection, training, development and retention procedures and supervised a call

center starting with 9

CSRs to over 100 CSRs, became Future 50 company

Decreased employee turnover from 74.2% to 21.7% within a 12 month period

COMPUTER SKILLS:

Word, Excel, eTIME, SAP, Access, JDEdwards, QuickBooks, Outlook, Profit, Publisher, Kronos, ADP, Intuit,

QuarkXPress, Illustrator, InDesign, PhotoShop, DreamWeaver8, and PowerPoint, AS400, Builder Trend,

Box Sync

EXPERIENCE

Parthenon Plumbing/Felts, Jackson, Waggoner Real Estate Services:

Office Manager/Bookkeeper:

April 2013-Feb. 2015

Accounting: Journal Entry, GL, A/P, A/R, Reconciliation, P&L, Financial Statements, Collections, Payroll

(ADP), Certified Payroll, all aspects of accounting on QuickBooks including classes for job cost detail

and technician revenue detail.

All aspects of Human Resources and Office management including benefits, hiring, evaluations, fleet

management, corrections, terminations. Created new hire packet including background check and

drug screening.

Robert Half International/Accountemps: March, 2008-

Aug. 2013 & Currently

Long-Term Temporary Positions

Accounts Payable, Entries into Builder Trend and Box Sync

Payroll: Hourly, Salary, Commission, Bonuses, Certified Payroll

Investments reconciliation and Journal Entries

Account reconciliation

Fraudulent Checks, Missing Endorsements, Affidavits, Loss Prevention

Armor Car Reconciliation

AS400, JDEdwards, Access

Simplicity Gourmet, LLC:

Director of Human Resources & Accounting Administrator:

March 2006-July 2007

Human Resources: Implemented HR procedures Interviews, Hiring, Benefits, Payroll, Training,

Performance Appraisals, Corrective Actions, Terminations, Unemployment hearings, Morale

enhancement, Turnover management, etc.

Accounting: Journal Entry, GL, A/P, A/R, Reconciliation, P&L, Financial Statements, Collections, Sales

Tax

Payroll: Commission, Hourly and Salary, Intuit and ADP

Cheryl Odom Continued

page 2

ReMedPar, Inc.

Marketing/Training/Sales Manager:

Oct. 2004-Nov. 2005

Training Manager: Sold and coordinated training to domestic and international medical equipment

technicians.

Sales Manager: Coordinated sales information, flights, customer care, and orders. Sold Medical

Equipment parts and refurbished medical equipment. Coordinated repair of existing Medical

Equipment.

Marketing Manager: Photography, created ads for magazine ads, and coordinated trade shows,

website, etc.

Ashley Furniture HomeStore

Operations Manager for 3 locations:

Nov. 2003 –Oct. 2004

Journal Entries, Payroll (salary, hourly, commissioned), A/R, A/P, Bank reconciliation, financial

statements, budgets for customer service and delivery, cost accounting, G/L, P & L, created billing

system for unpaid accounts and created and implemented collections procedures, Profit software.

Human Resources: Created employee handbook, maintained W/C and General Liability Insurance,

obtained quotes from several insurance agents and setup presentation to president for employee

Insurance benefits, created orientation, training program, interviewing, hiring, job fairs, and

performance appraisals.

Customer service and cashier management, auditing and correcting accounts from beginning of

business 12/2002.

Elite Roofing Company of Nashville, Inc.

Office Manager/Accounting: Oct. 2002-July

2003

Created accounting system, journal entry, billing specialist, A/R, A/P, Bank Reconciliation, Financial

statements, cost accounting, G/L, J/E, payroll including subcontractors, all aspects of accounting.

Created safety program, created proposals and bids for commercial and residential contracts.

Obtained W/C and General Liability Insurance

Created invoices for billing, created collection procedures and collected past due revenue.

Project manager coordinating jobs, subcontractors, materials, waste management, and equipment.

The Kroger Company

Accounting for over 600 Stores:

Feb. 2001-Oct. 2002

Business license, real estate taxes, personal property taxes for stores nationwide, accruals, A/P

4-week closings and year-end closing.

Home Health Care for my mother due to terminal cancer

1999-2000

The Merrimac Group

Customer Service/Training/Call Center Manager: Nov.

1996-Feb.1999

Manager over call center for 53 markets countrywide. Started with 9 CSRs adding over 100 CSRs.

HR: Created and implemented all recruiting, selection, training procedures, development, performance

appraisals, coaching, corrections, and morale enhancement.

Analytical reports. Forecasting to complete and maintain budgets, staffing needs, payroll, and

schedules.

Manager of the Year.

Circuit City

Regional Manager (Tennessee, Alabama, and Arkansas):

Oct. 1987-Nov. 1996

Sales Counselor, Admin. Assistance, Customer Service Manager, Technician Manager, and

Parts Manager

Regional Manager over 3 states (Tennessee, Alabama, and Arkansas)

Inbound call center, forecasting, budgeting, maintain staffing, P & L, Quarterly and Annual Budgets.

Sales Counselor, Customer Service, Inventory Control, Purchasing, and overall Operations.

Loss Prevention, Completed Management through People and Advance Management through People.

Shipping/Receiving, Payroll, Leader of 2 Quality Action Teams, Fleet Management.

#1 Sales Counselor in store, Top 10 in Nashville, Top 15 in Tennessee

Employee of the Month. Manager of the Month/Year. Photographer of the year.

EDUCATION

Ashford University: MBA with a concentration in Human Resources

Expected graduation 2016

Lipscomb University: BBA with a concentration in Human Resources and Minor in Applied Ethics.

May 2011

Goodpasture High School: High School Diploma

Major: Math

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