Charnice M. Jones

OBJECTIVE

Seeking an administrative position, where my love for law can assist in the public interest arena.

EDUCATION AND TRAINING

Associates in Paralegal Everest University

• Outlook, Word & Excel Spreadsheet • Typing Speed(50wpm) • PowerPoint

• West Law Terminology knowledge • Energetic Work Attitude • Multi Line

Phone

• Effective Communication Skills • Fast Learner • Detail Oriented

EXPERIENCE

Product Support Coordinator, Radiation Oncology

• Triage incoming calls pertaining to Mosaiq and treatment planning from medical

facilities

• Created cases for medical facilities pertaining to Mosaiq and treatment planning

• Responded to emails from medical facilities pertaining to Mosaiq and treatment

planning

• Created user account In Salesforce for customers pertaining to Mosaiq and

treatment planning

• FedEx shipping for staff

Lead Retention/Customer Service Agent

• Call center customer support

• Responsible for ensuring that the company’s customers receive an adequate level of

service

• Help with their questions and concerns.

• Supervise and assist fellow coworkers with questions on accounts or programs

• Take customer escalation calls

• Receiving incoming calls from customers who wish to discontinue using their

organization's products or services.

• To ensure that customers continue to purchase and use an organization's products

and services.

SPECIALIZED TRAINING

Managing a culturally diverse workforce and work place.

Identifying and preventing sexual harassment in the workplace.

Microsoft Management

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