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Customer Service Technician

Location:
Newark, CA
Salary:
$16.00
Posted:
April 21, 2015

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Resume:

MUOI NGUYEN

**** ****** **.

Newark, Ca. *****

408-***-****

JOB OBJECTIVE: Electronics Technician

SUMMARY: Over 30 years in telecommunications development, production,

and test. Worked in Engineering, Manufacturing, and

Customer Service functional groups. Involved in New

Product Introduction (NPI), Technology Transfers to new

Contract Manufacturers (CMs), and full product line

transfers out of state. Designed and built custom debug

fixtures for products acquired from other OEMs. Assembled

and maintained PC based functional production testers

utilizing National Instrument's LabWindows.

EXPERIENCE:

4/2006- 01/15: PRO-WORK, INC/CREATION TECHNOLOGIES. 2801 Northwestern

Parkway Santa Clara, Ca. 95051

Production Technician/Repair Technician: Tests, debugs and repairs

all FOUNDRY NETWORKS, TRAPZE NETWORKS, EXALT network, NET

OPTIC, TELLABS, REDWOOD Systems, ADEPT Systems, THEMIS

Computer, ADEPT products.

1985 -3/2006: VERILINK CORPORATION 39745 Eureka Dr. Newark, Ca.

94560

Formerly Larscom (Milpitas, CA) and formerly Larse Corporation (Santa

Clara, CA). Various responsibilities include:

2004 - 3/2006: Assist with product and technology transfers from

California to Alabama. Responsible for training new

technicians at CMs on legacy products and for bringing up

all new prototype and pilot run boards for design

engineers.

1999 - 2004: Production Engineering Department: NPI, qualification of

OEM products, factory and CM support. Maintain functional

testers and Safety (Hi-Pot) testers and calibration

fixtures. Special projects include extended temperature

tests on substitutes and redesigns for End of life (EOL)

components

1995 - 1999: Customer Service Technician: Performed analysis and

repairs on all returned products. Entered data into

quality system database.

1990 - 1995: Factory test technician. Perform functional tests on all

products. Assist test engineers with functional tester

assembly and maintenance.

1985 - 1990: Electrical and Mechanical Assembly for production,

Prototype assembly for Engineering, Functional Tester

Assembly.

TEST EQUIPMENT:

Experienced with all fluke meters, temperature probes, temperature

chamber, Oscilloscopes, Fireberd 6000A and adaptors, T-Berd

310, HP Omnibert, Acterna ANT-20, Various manufacturers Hi-

pot and ground continuity testers, Switches, fuse panels,

and power supplies.

EDUCATION:

08/1983 to 08/1986: MISSION COLLEGE, Santa Clara, CA Electronics

courses

REFERENCES: Available on request



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