Trisha McKee *** Cemetery Ave

Roaring Spring, PA 16673

814-***-****

acpaf2@r.postjobfree.com

OBJECTIVE Challenging writing position

SUMMARY OF QUALIFICATIONS

Eight years' experience in technical writing and editing

Software experience

Ability to analyze needs for and create training environment

EDUCATION

B.A. English, July 2003

Penn State, Altoona, PA

RELEVANT EXPERIENCE

Customer Service Representative, Roaring Spring, PA, November 2012 -

Present

Smith Transport

Ensures loads are scheduled and deliveries are made in a timely manner.

Resolves any issues and/or concerns customers may have.

Documents any delays and/or problems for future review. Works to create

a manageable solution so there are fewer issues.

Works with customers to receive additional freight in needed areas.

Technical Writer, State College, PA, October 2007 - December 2011

Optical Image Technology, Inc.

Wrote user-friendly, original documentation for updates and

modifications.

Developed templates to provide consistency and professional appearance

in up-to-date software documentation.

Worked with Development to create accurate, comprehensible

documentation of software for in-house training and customer support,

including procedural software user manuals, training materials,

software user release notes, website content, and troubleshooting

guides.

Edited documentation to ensure consistency, accuracy, and quality.

Technical Writer / Instructional Designer, Johnstown, PA, July 2003 -

October 2007

MountainTop Technologies, Inc.

Supported all business units of MountainTop through research, editing,

writing,

and reviewing company-related materials.

Assisted in the development of state-of-the-art products and training

support

materials.

Assisted in the writing of government/military proposals.

Supported proposal development efforts.

Provided writing/editing support to all company divisions.

Enhanced and refined peer review process to increase quality and

decrease error instances.

Implemented processes and provided suggestions to aid ISDs and other

personnel in improving quality in all deliverables.

Conducted research to locate training content, formatted and organized

content, performed quality assurance checks, and edited administrative

training documents, training proposals, reports, storyboards, project

schedules, and marketing materials.

Designed course for DAU/Anti-Tamper and ESP, including text content,

knowledge reviews, and graphics.

Resolved issues/concerns related to courses.

Senior Editor / Project Manager, March 2002 - July 2004

The Secret Shopper Company

Oversaw the editing of junior editors, ensuring quality and facts.

Scored the editing and worked with editors to improve their overall

performance.

Worked with clients to establish weaknesses, strengths, and overall

goals.

Created monthly status reports, emphasizing strengths and developing

methods to improve weaknesses.

Worked with clients on issues, questions, and training methods.

Worked with shoppers to get the most quality information on reports,

contacting them with any questions regarding information provided and

providing them with solutions on any obstacles they encountered.

Ensured all shops (which could amount to 500 stores for some clients)

were filled monthly and reports were turned in on time with detailed

information.

Business Writing Instructor, July 2002 - July 2004

NCPMS

Created a basic format and online learning environment for the Business

Writing course.

Created weekly lesson plan and assignments related to Business Writing.

Worked with students to aid them in reaching their highest potential.

Arranged weekly chat seminars with specific topics (e.g., grammar

issues, editing, freelance work).

AWARDS AND ACTIVITIES

Pennsylvania Governor's School for the Arts

Alpha Lambda Delta

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