CARL GREENLEY

* ******* ***

Lucas, TX *****

Cell: 214-***-****

E-Mail: acpaay@r.postjobfree.com

SUMMARY

Experienced Information Technology manager with 14 years of IT expertise in the delivery of both

infrastructure and operational support. Enjoy working in a fast-paced, high-volume environment while

maintaining attention to detail. Recognized as quick learner with great ability to adapt and excel in each

new position and environment.

EXPERIENCE

Heartland Payment Systems June 2008 – 2015

Sr. Manager of Server/SAN (January 2014 – March 2015)

Provide cross-platform enterprise systems management, compliance, configuration management and

automation services to Heartland's Enterprise IT customers across operating systems and SAN

administration services.

• Responsible for merging corporate and regulated infrastructures including server, SAN and VMware

platforms

• Standardized processes for providing infrastructure and support to our customers, ensuring improved

quality and consistency of infrastructure deliverables

• Standardized platforms utilized across data centers, improving overall support of the environment

• Assisted with a Hybrid Cloud implementation using Amazon EC2

Manager of Infrastructure Operations (September 2011 – January 2014)

• Managed team of 10+ highly skilled infrastructure administrators in support of a 24/7 service level

• Responsible for maintaining a highly secure environment that includes 2000 Windows, 250 Linux and 75

AIX servers as well as a multi-vendor storage environment utilizing IBM and EMC SAN in multiple data

centers.

• Responsible for maintaining platforms that processed millions of transactions per day across multiple

data centers

• Successfully balanced the Business and IT needs for multiple rollouts and releases to give my users

what they needed to do their jobs while maximizing available resources

• Managed Infrastructure team through use of clear objectives, personal work plans and goals to assure

accountability.

• Led team who worked diligently to implement new and improved processes to reduce time to market for

infrastructure deployments including server builds, network changes, and firewall policies

• Build, lead and develop customer-focused IT infrastructure teams through collaboration and teamwork.

Communicated effectively with senior executives to ensure strategic alignment and effective delivery of

IT services, promoting transparency and understanding of infrastructure.

• Responsible for improving the infrastructure by researching and selecting vendors, negotiating pricing

and successfully implementing the updated infrastructure technologies and platforms

• Responsible for evaluating and implementing new projects

• Responsible for providing project resource estimation and assignments

• Completed multiple server hardware upgrades by evaluating, testing and purchasing newer hardware for

greater efficiency

• Successfully lowered costs by working with application owners and business leads to move to a

virtualized environment on VMware and minimize dependencies on physical hardware

• Worked with a team to minimize data center costs by evaluating and decommissioning unused hardware

and power circuits

• Minimized application downtime by assisting in the design and implementation of highly available

applications

• Assisted in planning, evaluating, implementation and maintaining of DR site

Windows Administration Team Lead (September 2010 – September 2011)

• Functioned as team lead over 5 resources. This included setting priorities, managing the team’s day to

day workload and ensuring projects were completed effectively and efficiently.

System Administrator (December 2009 – September 2010)

• Maintained 24/7 transaction processing platforms that processed millions of transactions per day

• Designed, implemented and troubleshot V Mware ESX 5.5/5.0/4.1 Hosts, V Mware vSphere virtual

center.

• Administration of V Mware ESX and ESXi Servers on IBM System X and Fujitsu servers

• Updated and upgraded ESX servers, Virtual Center servers and windows virtual machines

using V Mware Update manager and manual upgrades

• Managed VMware ESX (i) hosts using vSphere client and Web client. Performing VMotion and storage

VMotions. Creating Clusters for High Availability and Dynamic Resource Scheduling.

• Managed Microsoft Active Directory domains from 2003, 2008/R2 and 2012 R2; installed and upgraded

2008/2012 R2 domain controllers

• Completed user administration and access controls using Active Directory and Group Policy

management

• Managed shared folders & groups using DFS, applied NTFS/Active Directory file permissions, create

user profile and user rights restrictions and password management.

• Assisted in the LanSweeper inventory management software implementation and maintenance

• Participation on disaster recovery planning, mock drill and preparation

• Performed day to day support and upkeep of the server infrastructure

• Maintained system patch levels using WSUS and/or Shavlik

• Monitored the resources and services on the servers using LogicMonitor

• Created backup schedules for Veeam Backup solution

• Participated in a 24x7x365 on call rotation

Applications Programmer/Analyst, Senior (June 2008 – December 2009)

• Lead the Operations Support team for the Prepaid Services platform. The team provided operational

support for multi-tiered applications. Ran SQL queries for troubleshooting system issues and maintaining

the applications.

Alliance Data May 2004 – June 2008

Applications Programmer/Analyst, Senior

Lead the Operations Support team for the Prepaid Services platform. The team provided operational support

for multi-tiered applications. Ran SQL queries for troubleshooting system issues and maintaining the

applications.

Atrana Solutions September 2000 – May 2004

Operations

Provided operational support for multi-tiered applications. Ran SQL queries for troubleshooting system

issues and maintaining the applications.

Stream International May 2000 – September 2000

Support Technician

Supported hand held devices for a top provider of hand held devices. Assigned to special projects for severe

issues that required careful handling.

US Army July 1993 – October 1997

E4/Specialist

General Construction Equipment Operator

Operated and maintained military vehicles/equipment for training and live exercises.

EDUCATION / CERTIFICATIONS

Texas State Technical College

Associate's Degree, Computer Science 2000

VMware vSphere Certified Professional VCP4

ITIL v3

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