Kun Liang

*** ***** ****** *******, ********* P**3, Kennewick, Washington 99336

312-***-****

acpa6y@r.postjobfree.com

Data Center Engineer/Technician ~ Systems Administrator ~ Technical Support

- Qualifications Profile

Dynamic, goal-driven, and performance-focused professional, offering broad-based experience in large-scale IT project management,

system administration, data center migration, platform upgrades, and network engineering

Equipped with exceptional ability to supervise high-performing teams, resolve complex technical issues, and implement best practice

methodologies. Detail-oriented and hardworking datacenter technician; possess well-defined problem-solving, communication,

analytical, and organizational aptitudes. Highly capable of multitasking within fast-paced environments; consistently delivering

project success as well as process improvement. Armed with strong command of virtual technology, storage, and Cloud computing areas.

Bilingual in English and Chinese.

- Core Competencies

Data Center Administration

IT Strategy Development

Troubleshooting and Process Efficiency

Rapid Deployment

Contingency Management

Strategic Planning and Analysis

Systems Integration

Multi-Platform Networking

Helpdesk and Technical Support

Organizational Leadership and Team Building

- Professional Experience

Amazon.com, Inc. Umatilla, OR, USA

Datacenter Technician, Data Center Operations (DCO) Jul 2014–Present

Serve as the top ticket resolver in the Oregon area, providing technical services on hardware troubleshooting and maintenance of

Cisco, Broadcom, Linux, and Jupiter-based servers and network devices to the AWS (Amazon Web Services).

Initiate operational support of several datacenter sites located in the greater Seattle area, which includes overseeing daily

activities, project work, and capacity management initiatives.

Render keen oversight with network cabling initiatives, which include fiber optic and copper cabling.

Nokia Siemens Network (Currently Nokia Networks) Beijing, China

Software Engineering Environment (SEE) Support Engineer May 2007–Apr 2012

Carried out tier-2 global service support and local service project management initiatives, including the following:

Deployment of global hardware and software services

Global service localization and customization

Maintenance, testing, and upgrade of the local service platform and network environment

Proactive participation in incident and problem support activities

Investigation, diagnosis, and completion of prescribed actions on all operational events, alarms, and incidents

Identification of operation plan, service-level agreement (SLA), operational-level agreement (OLA), and support model for platform

operations

Rendered expert support to key systems through installation, maintenance, troubleshooting, and monitoring shared network resources,

such as file servers, routers, switches, and external devices.

Proficiently developed scripts and programs by conducting system utility functions to significantly administer and monitor network

and remote systems.

Leveraged outstanding technical expertise in disaster recovery planning and business continuation.

Efficiently led the documentation and coordination of system changes, issues, and risks to partners and vendors.

Designed and implemented site solutions in full support of numerous key infrastructure and business needs.

Siemens COM Beijing, China

Test Engineer May 2005–Apr 2007

Spearheaded the Gateway GPRS Support Node (GGSN) Test Team for Siemens GGSN product; effectively assigned the test case; and

processed all test reports.

Conducted research and wrote all test procedures, while strategically assisting third-party testing instruments for the field trail.

Drove performance improvements as reflected in expertly initiating GGSN performance test and field trail initiatives for China Mobile

Communications Corporation (CMCC).

Took part in evaluating testing techniques and results; developing test scripts, cases, and scenarios; initiating application

testing; and analyzing all documentation and technical specifications.

Helpdesk Engineer Aug 2004–Apr 2005

Oversaw and conducted upgrades, updates, patches, configuration changes, enhancements, new releases, and resolution of various

technical and technology problems throughout the company.

Took full charge of initiating desktop deployment and support desktop for the research and development (R&D) center; maintaining the

group digital phone system; and streamlining IT technical support procedures.

Provided onsite diagnosis and quick resolution to software and hardware problems, including Intranet network.

Authored and effectively coordinated action plans to maximize potential opportunities as well as to resolve issues, risks, and

threats.

- Accomplished Projects

NSN (Currently Nokia Networks) Beijing, China

Project Leader Research and Development (R&D) Server Room Relocation in JXQ Site Jun 2008–Dec 2009

Established a reputation for continuously handling increasing responsibilities by serving on multiple roles, such as project

coordinator, resource manager, and liaison between the Global Team and the local R&D Team.

Performed various technical duties, including network deployment and hardware statistics collection.

Facilitated and globalized local services; and expertly led the deployment of new global services to the R&D Team.

Siemens COM Beijing, China

GGSN Test Leader System Test Project for CMCC WCDMA Load and Stress (PS) May 2005–Dec 2006

Provided strategic assistance to the Siemens Germany GGSN experts in all related technical concerns; settled all incident issues in

the field trail; and effectively negotiated project and cases with CMCC specialists.

Siemens COM Beijing, China

Project Member Capability Maturity Model Integration (CMMI) Audit Project Oct 2005–Mar 2006

Maintained strict adherence to the requirements by working collaboratively with the company as well as with the corresponding

departmental teams.

- Education

Master of Information Technology and Management (GPA: 4.0/4.0): 2013

Illinois Institute of Technology Chicago, IL, USA

Master of Labor Economics in Human Resource: 2010

Capital University of Economics and Business Beijing, China

Bachelor of Computer Science and Technology: 2004

Armored Force Engineering Institute Beijing, China

- Professional Development

NetApp Fundamentals: 2010 NetApp, Shanghai, China

SEE Storage and Virtual Tech Training: 2009 NSN (Currently Nokia Networks), Helsinki, Finland

Gateway GPRS Support Node (GGSN) Test: 2006 Siemens, Zagreb, Croatia

Cisco Certified Network Associate (CCNA); Cisco Certified Network Professional (CCNP): 2003 Cisco, Beijing China

Microsoft Certified Systems Engineering (MCES) 2000: 2003 Tarena, Beijing

IPV6 Certification: 2013 IIT, Chicago, IL, USA

- Technical Acumen

Operating Systems

Windows Linux Windows Server Solaris FreeBSD

Virtualization Infrastructure

VMware ESX Redhat KVM

Networks

CISCO HP LAN WAN

Storage Systems

NetApp NAS Server RAID SAN

Hardware

NetApp FAS Storage DELL Power Edge Servers HP Proliant Sever HP BladeSystem C7000 Enclosure CISCO Switch CISCO Router HP

Switch ProCurve 5400

Software and Services

IIS APACHE Exchange Server 2000 and 2003 Citrix Metaframe Presentation Server 4.2 SQL Server 2000 HP Open View/CiscoWorks

2000/Nagios

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