Melissa archey

Winchester, TN

acpa60@r.postjobfree.com - 918-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

CRG Retention agent

IBEX/ Direct TV - Spring Hill, TN - May 2013 to May 2014

Responsibilities

Took inbound Direct tv calls from customers who were either ready to disconnect, had multiple problems with

their bill for an extended amount of time, Took bill payment as well as wentMet over channels to uncover wins-

which is wants, interests and needs to make sure they are not overpaying for services not used. Resold the

value of Direct tv and its features advantages and benefits, asked probing, open, ended questions to determine

what was most important to the family. Met day to day quota, as well as monthly where we earned comissioned

based on these several things

Accomplishments

I was able to learn the important of empathizing with the customer instead of sympethizing. I learned how to

take control of the call and handle irate customers in a polite, but confident manner. I worked awesome with

my teammates who always pulled for eachother instead of trying to out do on another.

Skills Used

I demonstrated the ability to learn new things, and have an open mind. My listening skills improved quite a

bit. I became someone the group leaders, managers, and HR became confident that I could lead a group if

needed when someone was out sick etc

Owner

D&H Country Store and Restaurant - Estill Springs, TN - March 2005 to June 2008

Responsibilities

accounts receivable and payable, stock, cash drawer handling, inventory, stock, handle billing problems,

confidentiality, product and device knowledge, toggling between screens,

Accomplishments

Responsibility and how to turn a negative conversation into something that can be resolved in a positive

productive way to solve the issue

Skills Used

I used listening, understanding, patience, and thinking out of the box to solve this issue.

EDUCATION

SIUE Edwardsville Illinois in Bachelors

2004 to 2009

Roxana High School in General studies

Roxana High School - Roxana, IL

2002 to 2005

SKILLS

Excellent client relations, dependable, and believe in integrity

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