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Customer Service High School

Location:
Inkster, MI
Salary:
$13.00
Posted:
April 21, 2015

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Resume:

Crystal M. Miller

*** ********* **.

Inkster, MI 48141

313-***-****

acpa53@r.postjobfree.com

OBJECTIVE

To become an asset in a productive and effective work environment where I can

utilize my skills and ability to the fullest.

SUMMARY OF QUALIFICATIONS

Excellent communication skills

Quick learner

Intermediate Computer skills(MS office)

Reliable

Honest

EMPLOYMENT HISTORY

Line worker

Ann Arbor Offset, Ann Arbor, MI 12/2014-present (Employment Plus Staffing temp.

position)

Met quotas and goals 80% of the time where the papers went out earlier or exactly

according to time.

Dispatcher

RCH Cable, Oak Park, MI 04/2014-10/2014

Assisted techs from Comcast, Time Warner, and Cox Communications. All information

was updated in the data base as all inbound calls were received.

Dispatcher

Road One Logistics, Lincoln Park, MI 12/23/2013-02/28/2014

Received inbound calls, completed inspections on the trucks, tracking and tracing

of the loads in a timely manner, billing (BOL) scheduled apts. and rescheduled

apts., and responded to busy emails. Updated all info into the data base.

Technician

University of Michigan, Ann Arbor, MI 08/2013-10/2013 (temp position )

Responsible for trouble- shooting iv pumps and recording the data for each making

sure they worked properly.

Customer Service Rep (Team Lead)

Google Call Center(Infinity Contact) Ann Arbor, MI 02/2012-12/2013

Received hundreds of inbound calls as well as made outbound calls to new leads and

existing customers. By consulting the leads with product knowledge and services,

the business owners were able to become more marketable and receive a great ROI

for their place of business. By advertising with Google online once sold, a

profile and account was created. I was acknowledged for closing on the top and

largest sales and budget received from a business owner which brought in a VERY

large amount of revenue to Google. Training the new hires, scheduling tests for

the certification, mentoring the reps, and assisting with navigation on the

computers were all a part of my role on a daily basis. I too, maintained and met

daily-weekly quotas exceeding the expected time 80% of the time. Problem solving,

always remaining pleasant and professional to even irate customers were a

#1priority and great customer service For closing on the highest sales, I received

a large commission and I-pad. I was promoted to team -lead in 2 months and

received great feedback from surveys my leads had taken re guarding there customer

service they received.

Supervisor/Dispatcher (Call Center)

Word of Faith 24 Hr. Call Center Southfield, MI 05/2009-01/2012

Received inbound calls in state and out of state, as well as Internationally.

Trained new reps, received inbound calls for things such as for salvation,

rededication, prayer, employment, and 911 calls as well. The emergency calls would

immediately be dispatched to the nearest police stations and hospitals when

needed. Counseling, remaining calm was very essential.

EDUCATION & TRAINING

Associates Degree, Child Psychology, Michigan State University, Lansing, MI

High School Diploma College Prep Courses, River Rouge High School, River Rouge, MI

CERTIFICATES AND LICENSE

Google certified

Cosmetology licensed



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