STEVEN R WARREN

**** ****** ***

Charlotte, NC **205

(Cell) 980-***-****

704-***-****

E-mail: acpa13@r.postjobfree.com

SKILLS:

• Tier 2 and 3 Support, for more than 850 Users, local as well as 200 to 300 nationally.

• Working in Active Directory to add, delete and reset users.

• Support Dell Desktops & Laptops & Lenovo Laptops & HP Desktops & Laptops Break/fix support,

hardware troubleshooting. Restack, disconnects relocating and reconnecting, mapping printer

• Troubleshoot, install, repair, test, configure and maintained networks to include hubs, bridges,

switches, routers, and software that permits the sharing and transmission of information.

• Building images, Imaging and reimaging desktops and laptops.

• Worked in Windows command lines.

• I have the ability to multitask, and work under pressure, in stressful work environments while

remaining calm and paying attention to detail.

Software: Proficient in Windows operating systems, Ghost, Kace, Remedy, Heat (ticketing systems),

PeopleSoft, Novell, Deltek, Safelink (Vasco), AT&T connect, Webreq, Costpoint, and Buysite.

Veterans Status: U.S.Navy E-3 Boatswain Mate 17 January 1982 to 17 February 1987

Honorable Discharge.

Education: Hyper learning Technologies- Virginia Beach VA

• CompTIA A+ Cert

• CompTIA Network +

• CompTIA Security+

• Central Piedmont Community College: Computer Technology Integration(Digital Forensics) Present

PROFESSIONAL EXPERIENCE:

Barrister Global Service Inc., Various Locations, NC, SC, VA 01/09- Present

Desktop Support/Field Technician

• Worked in a verity of settings such as, very stressful and noisy Manufacturing, Production,

Warehouse, offices, and Homes.

• Installed, configure, troubleshoot, and, maintained hardware and software to ensure the

availability and functionality of systems Desktops/Laptops, High speed printers and scanners.

• Maintained accurate records of agency’s personal computer hardware and software inventory.

• Doing warranty work, changing hard drives, disk drives, motherboards CPU’s, and installing

maintains kits on printers.

American Credit Acceptance LLC 06/12-10/12

Desk side Support Technician

• Assisting with all technical problems to included, network, software, hardware, phone, printers

and scanners for over 800 machines, to include a high volume collections Dept.

• Working in Active Directory to add, delete and reset users.

• Using remote desk top and phone to assist users.

• Imaging and reimaging desktops and laptops.

• Provided training to users in new software, and equipment. Trained users on LAN operations and

providing assistance with standard office applications.

• Maintained accurate records of agency’s personal computer hardware and software inventory.

•

Technisource @ PNC Bank, Various locations NC, SC 01/12-03/12

IT Support Technician

• Transferring all of the files or applications between old lease computers to the new ones.

• Unboxing and setting up new computers.

• Maintained accurate records of agency’s personal computer hardware and software inventory to

be returned to the vendor.

• Insuring that all software, printers’, scanners, and POS equipment is working properly.

• Performing end-user acceptance as per check off list and service level agreement.

Reliance Staffing@ Western Tidewater Community Service Board, Suffolk, VA 03/11-4/11

IT Support Technician

• Installed wiring and implemented wireless technologies

• Ensured sound connections from remote sites to client database server.

• Working in Active Directory to add, delete and reset users.

• Trained users on LAN operations and providing assistance with standard office applications.

• Maintained accurate records of agency’s personal computer hardware and software inventory.

• Rebuilt and refurbished laptops, desktops, and printers.

Smart source Inc@, Rent-A-Center, Various Locations, VA 01/11-07/11

Server Technician / Field Technician

• Configured and maintained servers which ran Linux / Unix

• Troubleshoot, repaired, maintained, installed and performed testing activities on various computer

equipment, peripheral, data communication and computer network system.

• Maintained software and hardware inventory and tracking systems; monitored inventory, ordered,

stocked and stored electronic components.

• Installing, configuring, and troubleshoot POS Equipment.

.

Manpower Professional@, IBM, 01/11-01/11

IT Support Technician

• Planned, developed, implemented, tested and validated programs on windows LAN and over 750

work stations, High speed printers and scanners.

• Installed configure, troubleshoot, and maintains OS environment including system servers.

• While providing excellent customer service and technical support to customers and clients who

are in need of advice, assistance and training in installing new hardware and software systems.

Native Staffing @ Mutual, 06/10-08/10

Computer Repair Technician

• Provide networking/desktop support and perform mainframe and account maintenance tasks.

• Performed user acceptance tests on all computers, for all office personnel at Washington Mutual.

• Provided tech support for all office personnel.

• Mapped network drives and printers.

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