Objective: Highly enthusiastic Customer Service Representative with over 6 years’ experience. Looking to work within a company where I can apply my skills and further grow in a well-established company.

Work Experience:

Town Car International February 2011/ February 2015

Customer Service Representative/Reservationist

Reserved Luxury black Car Service for our corporate accounts in the tristate area and internationally in a high volume car service

Performed clerical tasks faxing, scanning, copying, data entry and taking messages transferring calls to appropriate persons in a high volume call center

Arranged and confirmed all reservations and payments accurately with our affiliates via email, handled customer complaints and inquiries

Trained new employees using odyssey software upon supervisors request

Tracked drivers on GPS system entering locations onto spreadsheet, training on RLM system tracking flights

Travel Planners June 2004/ May 2010

Customer Service Agent / Reservationist

Provided superior customer service to a diverse clientele in a call center setting

Reserved and coordinated individual and group hotel stay and transportation arrangements for clients attending conferences and vacation stay

Data entry, entered productivity onto excel spread sheet, assisted our clients with billing questions, entered and coordinated group hotel stay via email confirming them as well with our affiliates

Trained new employees upon request on all of our procedures reserving rooms

Front desk reception as needed transferring calls to the correct persons and departments

Skills

Type 35-40 words per minute, Alpha and Numeric data entry skills

Computer Literate Basic Microsoft word, excel outlook, internet savvy

Ability to multitask, quick learner, attentive to detail, team player

Education and Training

Focus Career Group training facility

GED

Customer Service Certificate

Medical office Administration Certificate

Vanessa Johnson