ROBERT WOLPH

*** ********* ******, **********, ******** 40206 • Home: 502-***-**** • Cell: 502-***-**** • acp9yz@r.postjobfree.com

Professional Summary

Support Specialist analyzing problems and implementing solutions utilizing 35 years’ experience in electrical, electronic,

computer, mechanical, and construction fields. Team player, flexible, reliable and adaptable to changing situations.

Skills

Strong computer hardware and software skills Electromechanical systems experience

Drives for customer satisfaction HVAC system knowledge

Propose, budget, manage, and complete projects. Experience in all construction trades

Experienced in multimedia communications Outdoor and Heavy equipment operation

Multitasking problems to resolution Extensive hand and power tool knowledge

Work History

Senior Technical Support Specialist, 12/2000 to 12/2013

Johnson Controls Inc. – Louisville, KY

Initial contact and follow up support of Building Automation Equipment and Systems for internal and external

customers

Ensure network data availability and system integrity

Generate documentation for start-up, programming, analyzing operation of equipment and systems

Communicate by phone, e-mail, text and video conference to respond to questions, diagnose problems,

configure equipment, and train installers and users

Thoroughly document activity for tracking and resolution.

Tech Support, 01/1990 to 12/2000

Electronic Systems USA. Inc – Louisville, KY

Diagnose and repair building automation controllers and equipment for Honey well, Johnson Controls, and

others.

Instrumental in layout of the repair center and set up.

Support company developed software that integrated to Honeywell, Johnson Controls, Siemens, Trane,

CSI, Edwards, and other building automation and life safety systems.

Design work cells of all the systems for real time diagnosis and training.

Worked the 24/7 help desk for internal and external customers.

Instructor, 06/1988 to 12/1989

Louisville Technical Institute – Louisville, KY

Train students on theory and function of electricity and electronic components.

Create hands on lab experiments demonstrating the function and operation of circuits.

Provided PC setup and repair for the organization outside of the class room

Education

Associate of Applied Science: Electronics,

National Education Center - Louisville, KY

Bachelor of Science: Accounting,

University of Louisville - Louisville, KY

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