Project Manager Technical Writer

Joyce King acp9x9@r.postjobfree.com

*** ***** ****, *********, ** 59901 406-***-**** 603-***-****

Summary of qualifications

Documentation specialist and book author, also skilled in project management, process development, requirements management, instructional design, and quality management. SEO educated. Experienced in writing and editing for the technical, advertising, educational, and medical industries and in usability design/testing.

Experience

Arrow Solutions (March, 2015)

Consultant Technical Writer

Developed snapshot document of current email retention practices for a financial institution.

Sedona Learning (2010-present)

Multimedia Instructional Designer

Developing instructor-led and elearning courses for clinicians using new electronic medical records systems (Cerner and Meditech 6.0).

Dr. Robert Lively, Dean, University of Maine at Farmington (2011)

Editing

Edited for grammar, punctuation, and clarity, a 600+ page Mormon missions book.

CSDVRS and Clear Access (2009-2010)

Consultant Technical Writer

Developed user manuals for a relay system and modem manuals for casual users.

Clarian Health Partners (2008)

Multimedia Instructional Designer

Developed training materials for teaching new clinicians how to use the hospital computer system for admitting and medicating patients (Cerner).

Motorola (2005-2008)

Consultant Technical Writer

Created installation and user manuals, training materials, specifications, FAQs, and release notes for Powerline BPL. Also created and delivered training.

AT&T/Lucent/Intrado Inc. (1997-2005)

Information Developer (Technical Writer)

Created online and printed documentation for a variety of products, including public safety databases, DSL modems, Internet and business telephone systems.

Quality Administrator

Helped functional groups design useful processes and created ISO documentation. Developed and delivered process training. Certified as lead and internal auditor.

Project Manager

Project manager for Lucent Public Safety Systems/Intrado 911 database projects. Managed the creation of a team process. Developed Intranet site for documentation.

Requirements Manager

Visited customers and developed process for capturing product requirements and created and delivered requirements management training. Awarded patent.

Interface Designer

Created web user interface for customer database in multi-million dollar project.

Eli Lilly (1996-1997)

Medical Science Writer

Created clinical documentation for FDA submission and journal publication.

Corning Scicor (1995)

Information Developer (Technical Writer)

Developed online Help for a medical specimen application on a MUMPS database.

AT&T (1984-1995)

Technical Writer

Created printed and online documentation for AT&T products (Spirit® user manuals received the only "10" rating from Teleconnect magazine that AT&T documentation had ever enjoyed), and internal specifications for publishing on the Intranet.

Education

University of Cincinnati Evening College, Cincinnati, OH Design Major

Wingate College, Wingate, NC English Major

Continuing Education

Project Management Essentials, Lucent Technologies

Theory of Constraints in Project Management, Lucent Technologies

Project Management Workshop, Lucent Technologies

The Art of GUI, Creating User-Friendly Interfaces, Lucent Technologies

Internal Auditing for ISO 9000 Certification, Lloyd’s Register

Lead Auditing for ISO 2002 Certification, Intrado

Requirements Management, Intrado

Designing Effective Online Help, STC Seminar

Human Factors Usability Design Strategies, AT&T Technical Education

Human Factors for Engineers, Purdue University

Networks, AT&T Technical Education

The Art of Negotiating, AT&T Technical Education

Information Mapping, AT&T Technical Education

Structured Writing, AT&T Technical Education

Content Optimization and Search Engine Metrics, AWAI

Systems Used

Operating Systems:

DOS UNIX System 7 Windows

Hardware:

IBM-compatible PC Macintosh Sun and Xerox Workstations

Software:

MS Office (Word/Excel/PowerPoint/Access/Publisher) Visio McDraw

Interleaf 5 and 6.2 (PC and Workstations) Ventura Publisher SuperPaint

FrameMaker Pagemaker MS Front Page

UNIX vi, troff, nroff HTML XML

RoboHELP, WinHELP, Web Office Adobe Acrobat Paintbrush

MS Publisher Photoshop CS6 CorelDraw

MS Project Dreamweaver Sharepoint

Captivate Articulate Storyline Indesign

Learning Management Systems Full Shot Snagit

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