RICHARD LEONARD

***** **** ***** ***. 507-***-****

Mesa, Arizona 85212 acp9w8@r.postjobfree.com

SUMMARY

Research and Development Technician with strong background in hydraulics, Expert in hydraulic components and hydraulic braking systems. Exceptional at trouble shooting and creating unique solutions to production challenges and customer expectations. Trains / mentors colleagues into becoming top performers.

Whatever-it-takes problem solver

Rescues deadlines

Process Improvement

Customer sensitive

Staff leadership and development

Technical “translator”

Professional Experience

Hydraulic Controls, Phoenix, AZ

Inside Sales / Shop Manager 2014 - Present

Providing customers with hydraulic components increasing sales by 30%.

Providing exceptional customer service for complete customer satisfaction..

Providing technical experience in building Hydraulic power unites per customers specifications.

Managing repair shop work load..

Barkley – Playman Fluid Power, Tempe, AZ

Sales Engineer 2012 - 2014

Providing new and current customers with Hydraulic and Pneumatic equipment increasing sales by 25% .

Provided Technical Experience in the sizing and selling of proper MICO Braking component’s for customers braking circuits.

Manage Sales Account’s

Excellent People skills

MICO, Inc., Mankato, MN

Inside Sales / Customer Service 2010-2012

Appointed for 95% accomplishment rate of product / troubleshooting skills acknowledged by Engineering Supervisor.

Routinely met 100% customer deadlines using available resources provided within company.

Implemented company product replacing competitor’s, increasing sales 25%

Provided exceptional product knowledge for customers.

Richard Leonard 507-***-**** acp9w8@r.postjobfree.com Page 2

MICO, Inc., Mankato, MN

Engineering Lab Technician / Research & Development 1996 – 2010

Promoted for being #1 assembler / tester after 2 years for having a high success rate in meeting company and customer deadlines.

Providing hydraulic analyses for Design Engineer’s on : brake actuators, brake cylinders, brake valves, disc brakes, electro-hydraulics, used on Agriculture Vehicle’s for Caterpillar, Case, John Deere, and Holland.

Initiated / developed 100+ Dasylab software testing worksheets increasing production by 20%

Earned Certified Hydraulic Specialist Certification, a designation held by less than 2% of company employees.

Trained 12 employees, 8 of whom became group leaders

Volunteered to assist Quality Department in Calibration of assembly / engineering testing equipment such as pressure transducers, load cells, l.v.d.t and r.v.d.t’s

Functioned as Production Engineer creating assembly work / testing procedures.

Education, Certifications and Memberships

Minnesota State University Mankato, Mankato, MN, 1990-1992

Certified Fluid Power Hydraulic Specialist #14574

Fluid Power Society – Member ID #43976

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