Aki Dearro

**** ****** ** ***** ****, Georgia, **085 C: 706-***-**** acp9uh@r.postjobfree.com

SUMMARY

Energetic, results-oriented Receptionist eager to bring strong administrative skills to a growing company in need of top-level support. Excellent organization, communication, and relationship-building skills. Articulate and friendly with a professional demeanor.

HIGHLIGHTS

Advanced MS Office Suite knowledge

Strong organizational skills

Active listening skills

Seasoned in conflict resolution

Courteous demeanor

Large cash/check deposits expert

Inventory control familiarity

Customer service expert

Invoice processing

Adaptive team player

Opening/closing procedure

Strong interpersonal skills

Schedule management

Self-starter

ACCOMPLISHMENT

Promoted to Lead Customer Service Representative after six months of employment.

Increased office organization by developing more efficient filing system and customer database protocols.

EXPERIENCE

Lead Customer Service Representative Full-time April 2014- present

Circle K Monticello, Georgia

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts

Sales

Consistently generated additional revenue through skilled sales techniques

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions

Computed Data Reports

Provided required weekly, monthly and quarterly reports listing sales figures and client track record

Assisted customers over the phone regarding store operations, product, promotions and orders

Database Maintenance

Assisted in the managing of the company database and verified, edited and modified members’ information

Accurately logged all daily shipping and receiving orders

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow

Trained new Customer Service Representatives

EXECUTIVE ASSISTANT Part-time August 2009 present

Chocolate Chunk Cakes Covington, Georgia

Managed orders

Taking payments

Managed inventory

Delivered orders

Assisted in baking orders

Planned promotional events

ADMINISTRATIVE ASSISTANT – Intern May- July 2013

State Farm Insurance Monticello, Georgia

Taking payments for multiple agents

Bi-weekly payroll time sheets

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence.

Help all agents with miscellaneous task

CASHIER March 2008 - July2009

Big Chic of Monticello Monticello, Georgia

Greeted customers

Delivered food and drink orders and receive payment from customers

Relayed food orders to cooks

Cooked and package batches of food,

Maintained clean and orderly checkout areas and complete other general cleaning duties

Notified kitchen personnel of shortages or special order

EDUCATION BACKGROUND

Bachelor of Business Administration: Management Graduation: December 2013

Fort Valley State University Fort Valley, Georgia

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