PERSONAL DETAILS:

Surname: Matar

Given Name: Ahmed

Date of Birth: 25th February 1984.

Email: acp9pv@r.postjobfree.com

Phone: +971*********

Nationality: Egyptian

OBJECTIVE:

To be part of a progressive multinational organization where I can maximize the use of my

multi-cultural skills, administrative skills, and where I will continually be challenged.

ACHIEVEMENTS:

1. Voted the best Receptionist of the Month.

2. Voted as well to posses the best command in English Language.

3. Completed cross training on Communication skills, Telephone etiquette and Guest

Relations skills training as well as Conflict solving skills.

4. Received Recognition from the General Manager for excellent Customer service.

5. Trained and Certified in VIP handling and Protocol.

6. Voted employee with most Market Matrix and customer satisfaction surveys.

AREA OF EXPERTISE:

Office management.

Event organizations.

Customer relation services.

Communication skills.

Telephone skills.

Team Building.

Hospitality Industry.

PROFESSIONAL CUALIFICATIONS:

June 1999 – July 2004

High Diploma from Alexandria High Technical School – Grade: Good

WORK EXPERIENCES:

3rd of Oct, 14 till present at TAMANI Hotel Marina-Dubai, UAE as Guest Service Agent

Responsibility:

Always greet guests in a friendly and professional manner according to Hotel’s

standards.

Engage each guest as a unique individual and listen attentively to their requests.

Perform accurate check ins and check outs of guests daily.

Answer the telephone in a timely and professional manner.

Make reservations over the phone and in person.

Run daily reports to check reservations for accuracy and identify any special requests.

Responsible for a cash float throughout my haft and ensuring it balances correctly at the

end of shift.

Anticipate and address guest’s service needs listen to guest’s complaints or concerns and

resolve their issue in timely manner.

Promote a safe working environment.

Learn and adhere to all fire and emergency procedures, including procedures for

Handling of the Fire panel, ensuring guest safety and participate in an evacuation if

necessary.

Practice safe working habits, including bending and lifting appropriately to avoid injury.

Reporting hazards. Comply with the Hotel Policies, Procedures and code of Ethics.

Performs any additional tasks which are assigned by management.

Employment History:

Four Seasons Hotel, Alexandria as Guest Service Agent, July 2011 up to Aug 2014

Responsibilities

Handling and following up Birthday, Honeymoon and Anniversary arrangements for the

hotel.

Handling Top Management and VIP bookings.

Greet and welcome guests with a very friendly smile.

Serve as the main point of contact for VIP Guests and ensure hotel departments are fully

briefed on their requirements

Checking in the guest and give the key and guide them to the location of their room.

Checking out the guest assist in all and handle hotel payment.

Ensure that the guests needs are met, sending the supplies they requested and even

storing Guests valuables.

Seek verbal feedback from customers on a regular basis and respond to all Guest queries

in a timely and efficient manner.

Manage, record and resolve Guest or customer complaints promptly

Ensure a very high level of customer service is constantly maintained for Reception,

Lobby area and Executive Lounge.

Communicate with the Executive Lounge Manager and track and reward regular Guests

for their loyalty and creativity; choose rewards that meet Guest preferences while

remaining within the allocated budget.

Comply with hotel security, fire regulations and all health and safety legislation.

Act in accordance with policies and procedures when working with front of house

equipment and property management systems.

Demonstrating a thorough understanding of all facilities and services provided within

the hotel and identify opportunities for up-selling and promoting when appropriate.

Maintaining a good communication and work relationships in all hotel area.

Hyatt Resort Taba – Egypt

Oct 2009-May 2011: Main Reception as a Receptionist.

Responsibilities:

Handling Check in and assisting any guest in the lobby.

Handling Cashiering and guest billing for settlement.

Handle room reservation upon guest walk in to the Hotel.

Offer wake up call to guest

Handling Flight confirmation upon guest request.

Handling check out, escort and bidding farewell to guest and welcoming guest to return

back again.

Handle official complaints from guest and assisting with solutions.

Providing accurate information about the hotel and vicinity.

Carry out foreign exchange for guest.

Booking of Private tour Safaris with Concierge for the guest.

Jan 2007 – Sept 2009: Worked as a Receptionist in Delta Sharm Resort – Egypt.

Responsibilities:

Express check-in and check out of the guests during arrival and departure

Confirmation of Airline ticket upon guest request.

Providing the guests with accurate information about the hotel and the city at large.

Exchange of foreign currency into local currency.

Advising the guests on their flight and check out time.

Being friendly to the guests and offer assistance when required.

Making new hotel reservation for the guests’ next stay.

Handling wake up calls upon request.

Handling the cashier.

Pick up and drop off to the airport during check-in and check out.

Providing official assistance in the business center.

Handling all customers and providing quality care and services.

Welcoming guest to the hotel once they have arrived.

Organizing events and activities for the guest staying in the hotel / Events coordination.

Oct 2004 – Nov 2006: Worked in El Salamlak Palace Hotel - Sales Assistant.

Responsibilities:

Provided assistance for customer questions or technical concerns regarding products.

Demonstrated product knowledge and awareness, and evaluated the most efficient

problem solving methods needed to satisfy the customer’s concerns.

Positively represented the company by providing excellent customer service.

Dynamic, highly motivated Customer Service Executive. Proven ability to build strong

relationships with staff and clients using negotiation, persuasion.

Communicate and help in the development of a cohesive team structures and drive

company visions into viable, realized goals.

Develop strong customer relationships, while participating in negotiations and product

analysis.

Ensure quality assurance goals are achieved, while securing best price options.

Draft, prepare, distribute and follow-up with various correspondences to customers

concerning project status from start to finish.

Prepare customer database and account tracking ensure budgets are up to date and

managed in an efficient and timely manner.

Assisted in preparing presentations, handled telephone & email inquiries and respond as

appropriate to any customer situationor issue.

Languages:

Arabic: Mother Tongue

English: Fluent

EXTRA CURRICULUM ACTIVITIES.

Making Friends,

Watching movies.

Travelling

Reading

Fishing

REFEREES:

Available upon request.

Contact this candidate