Venkat Iyer

acp9l6@r.postjobfree.com ● 908-***-**** ● http://lnkdin.me/venkat9880

Summary

● Motivated achiever with over 13 years of significant, progressive experience in consulting ● Proven track record of leading complex transformation projects and delivering high quality solutions in a rapid, cost-effective manner ● Insightful understanding of CX/CRM and Business Intelligence through utilizing strong functional and technical skills ● Experience in delivering enterprise solutions for leading private and public sector organizations

Key Competencies

CX/CRM Strategy

Software Engineering

Marketing

Presales & Sales

Project Management

IT Strategy

Marketing Analysis

Pricing & Estimation

Business Development

Product Development

Business Process Services

Business Intelligence (BI)

Education & Certifications

University of Maryland Robert H. Smith School of Business

Master of Business Administration (MBA), Focus: Strategy, Marketing & Information Systems 2013

Visveswariah Technological University, India

Bachelor of Science, Electronics & Communication Engineering 2003

Project Management Professional (PMP) 2015

Salesforce Certified Force.com Developer (SP15) 2005

Siebel CRM 7.7 Core Consultant Certification 2005

Experience

Senior Practice Manager - AST Corporation March, 2015 – April, 2015

Managed strategic accounts for AST valued at over $1 million

Responsible for developing roadmap grow the CRM/CX practice to $5 million in 2015

Advised AST on cloud solution capabilities particularly in the airports and transit industries by developing end-to-end cloud CRM solution prototypes

Senior Manager, Sales & Business Architect - Speridian Technologies February, 2013 –March, 2015

Developed specific market-entry strategies in the Justice & Public Safety (JPS) arena as well as Speridian's BPS (Business Process Services) offering

Managed product development efforts for Speridian's justicealign® solution for Court Case Management

Responsible for all Public Sector pre-sales activities and proposal development. Achieved target of $1M for FY 2014-15

Working on targeting strategic opportunities and new growth areas for Speridian including Service Cloud, Sales Cloud and Oracle Knowledge.

Account Management responsibilities for NY HIX Contact Center Support and DC Government projects valued at over $1M.

Served as the subject matter expert for the Connecticut and Hawaii Health Insurance Exchange Contact Center implementations and Solution Architect for Rent-A-Center CRM Upgrade and Department of Veterans Affairs Health Resource Center Call Center integration projects

CRM Architect - TEK Systems October, 2012 – December, 2012

Recommended strategies that centralized and simplified the architectural components for the integrated case management system for Montgomery County, MD Department of Health and Human Services

Responsible for leading workshops focused on customer data pain points and arriving at a suitable customer model and assist with making business decisions around customer hierarchy, relationships, data quality, integration, attributes, etc.

Provided product demonstrations and technical guidance to business users on the capabilities of Siebel Public Sector Case Management in the health and human services and social services arena.

Assisted with estimation, prioritization, scoping, and planning of projects with key decision makers at Montgomery County.

Principal Consultant - Occam Solutions 2011 – 2012

Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business and organizational objectives for the Department of Veterans Affairs Health Resource Center Call Center in Topeka, KS

Built credibility, established rapport, and maintained communication with stakeholders at multiple levels, including those external to the organization

Directed the coordination of all implementation tasks involving third party vendors as well as provide consultation to client on business process optimization, security and compliance

Mentored and managed a team of developers and business analysts in requirement gathering, systems development, implementation and post production support

Senior Consultant - CGI Federal 2007 –2011

Provided services as a key member of core group formed to service the Medicare Appeals System (MAS) for Centers for Medicaid & Medicare Services to understand client’s business drivers and create strategy to achieve desired business values

Applied analytical skills and technical expertise to understand the requirements from a business perspective and translate them into technical specifications, smaller sub-requirements, functions, and tasks

Responsible for conceptualizing, designing, and developing the review process, a central piece in the case review management system, in both standard and high interactivity modes to comply with Section 508 requirements

Defined, implemented, and deployed the integration of existing internal and external applications that eliminated data duplication, improved performance, reduced cost, and improved the overall user experience

Supported the development of proposals, technical presentations, and provided project estimates

Associate, CRM - Cognizant Technology Solutions 2003 –2007

• Led the development of cross-affiliate business requirements at Johnson & Johnson Pharmaceutical Research and Development for their Clinical Trials Management System (CTMS) that enhanced productivity and effectiveness of their clinical studies

• Facilitated and guided requirement definition workshops with key client application users (Business Process Workflows/Detailed Requirements /Data Migration Strategy /Application Design) for their enterprise sales application at United HealthCare

• Led test data analysis and collection efforts, developed detailed test scripts from functional documents for data quality, analytics reports, and localization testing for the global deployment of Autodesk’s enterprise sales application.

Affiliations

Robert H. Smith School of Business PTMBAA

Network of South Asian Professionals (NetSAP DC)

Smith MBA Consulting Club

Project Management Institute (PMI)

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