Adris Grant

Nanuet, NY ***** acp96w@r.postjobfree.com - 845-***-****

I am looking for a position wherein I can utilize my skills, management and staff recruitment and provides me ample opportunity to apply all my organizational experience I gained over time, to grow and to contribute in the most effective manner by being a key and an effective team player with unlimited loyalty and commitment. Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Service Representative/Cashier

Ez-Pass - Nanuet, NY - March 2015 to May 2015

Responsibilities

Serves customers by providing product and service information; resolving product and service problems. Attracts potential customers by answering product and service questions; suggesting information about other products and services.

Opens customer accounts by recording account information.

Maintains customer records by updating account information.

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Maintains financial accounts by processing customer adjustments.

Recommends potential products or services to management by collecting customer information and analyzing customer needs.

Prepares product or service reports by collecting and analyzing customer information.

Contributes to team effort by accomplishing related results as needed.

Collections Representative

The Katz Law Firm - Suffern, NY - January 2015 to March 2015

Responsibilities

Collect payments on past due bills.

Create a list of people who have not made payments.

Organize list according to severity of delinquency.

Locate customers using credit bureau information, background checks, loan documents, and other paperwork or databases.

Call customers using telephone.

Utilize computer systems to handle skip tracing.

Inform clients of overdue accounts and amount currently owed.

Attempt to collect payment.

Review terms of sale or loan documents.

Ensure all customer information is correct, including phone numbers and addresses.

Listen to customer's story and determine if debt can be collected.

Set up repayment plans and new terms of sale.

Offer advice or refer customers to debt counselors.

Record new commitment to repay debt.

Send statements of delinquencies to credit bureau.

Initiate repossession proceedings or hand over account to law practice that specializes in debt collection. Purge records if debt has been satisfied.

Report satisfied debts to credit bureaus.

Follow federal and state laws dealing with debt collection.

Print reports for management.

Purge records from deceased people.

Sales Associate

New Yorker - West Nyack, NY - November 2014 to February 2015

Greeted customers and determined their needs and wants

• Discussed type, quality and number of merchandise required for purchase

• Recommended merchandise based on individual requirements

• Advised customers on utilization and care of merchandise

• Provided advice to clients regarding particular products or services

• Explained the use and advantage of merchandise to customers

• Answered customers' queries and concerns

• Showed the live working of merchandise

• Quoted prices and discounts as well as credit terms, trade-in allowances, warranties and delivery dates • Prepared sales contracts and accepted payment through cash, cheque and credit card

• Assisted in display of merchandise

• Maintained sales records for inventory control

Key Holder/Sales Lead

Traffic Shoes - West Nyack, NY - May 2014 to November 2014

Provide excellent customer service

• Working on the floor and driving sales

• Motivating staff members

• Use of POS system, Preparing Bank Deposits and depositing, Setting up Payroll • Transferring Out Items and Receiving Shipment

• Serve as a liaison between staff and management

Musician/Customer Service Representative

AG Music Agency LLC - Spring Valley, NY - June 2011 to August 2014

Setup appointments

• Handle Customers Complaints Suggestions Etc.

• Secretary Work including Hiring and Firing Paperwork

Cashier

Target - West Nyack, NY - February 2014 to April 2014

Greet customers

• Handle cash small and large amounts

• Persuade customers to sign up for reward card • Check out guests

EDUCATION

A.S. in Computer Information Systems

Rockland Community College - Suffern, NY

A.S in Computer Information Systems

Westchester Community College - Valhalla, NY 2013 to 2014

High School Diploma

Spring Valley High School - Spring Valley, NY 2009 to 2013

SKILLS

• One year experience in retail • Four years as a customer service representative • Experience as key holder • Proficient use of Microsoft Word, PowerPoint, Excel, Publisher, and POS System • Dependable and customer- focused, can be counted on to get job done

Contact this candidate