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Engineer Customer Service

Location:
Meridian charter Township, MI
Posted:
June 15, 2015

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Resume:

PROFESSIONAL OBJECTIVES

Mr. Johnson is seeking an opportunity to leverage his Information Technology expertise into a challenging & rewarding full time position. He is excited about positions that offer opportunities for growth, creativity & innovation, and the ability to make a direct positive impact on the success of the company and fellow team members.

PROFESSIONAL SUMMARY

Mr. Johnson is a Sr. Systems Administrator & Engineer with a strong customer service focus. He has accumulated a diverse base of knowledge and experience during his career. He began his career in Information Technology in 1997 when he transitioned from the Architectural, Engineering & Construction industries. He has proven abilities in systems and network planning, installation, setup, maintenance and troubleshooting. He excels in environments that provide varied responsibilities, diverse challenges and opportunities to learn new skills. Since 2005, he has specialized in Microsoft server products & technologies and their integration, most notably SharePoint, Exchange, Office Server & Unified Communications products & technologies.

NOTABLE ACCOMPLISHMENTS

Provided consulting services for multiple clients among them being a major international telecommunications company & a large international hospitality & marketing conglomerate, major international banking & financial institution, a large food products manufacturer, a major software publisher, a world leading mining company, a major regional area public utility company & a state superior court system

Design, installation & configuration of entire infrastructure environments which included the network components & the physical & virtual servers. Installation & configuration of physical & virtual servers included all underlying components of the Windows Server OS, IIS & SQL Server. In many instances, load balancing and high availability technologies were employed, such as MS Windows Server Network Load Balancing (NLB), MS Server Clustering Services (MSCS) and SQL Server Failover Clustering, to deliver highly performing, available, scalable & failure resistant solutions.

Performed server hardening using tools & techniques such as: Microsoft security tools; installation of all operating systems, software, patches & updates from known & approved sources; removal of unnecessary software, services & drivers; disabling, deleting or changing the names & passwords of default &/or unused accounts; and enforcing security standards & policies

Performed as the SharePoint Subject Matter Expert (SME)

SharePoint administration managing all aspects of SharePoint environments, including design, architecture, availability, reliability, performance, monitoring & security including all servers & sites

Provided technical guidance to teams in the technologies related to the development & support of an enterprise SharePoint environment

Provided leadership, consulting & evangelism for migration of existing sites & creation of new sites

Conducted business analysis meetings & sessions with key personnel to determine all business requirements that would drive portal & site branding, design & functionality decisions

Developed & delivered technical documentation for SharePoint administration

Developed & delivered documentation for clients SharePoint evangelism of company personnel

Provided oversight, leadership & delivery of SharePoint training

Developed & maintained detailed SharePoint managed service offerings, support models, ROI & TCO analyses

Improved Lab Operations via successful deployment & implementation of a lab web site, automated unattended server installations & crucial server alerting, monitoring & backups

Development & implementation of disaster recovery documentation, planning & procedures

While at Dell, received award for achieving #1 status in customer service & satisfaction in my division

NOTABLE PROJECTS

Multiple projects involving Microsoft Windows Server, IIS, SQL Server, SharePoint, Exchange Server, LCS/OCS and Project Server products

Conducted multiple server migration & upgrade projects as part of server replacement lifecycles

Engineering, deployment and administration of Metalogix StoragePoint EBS/RBS SharePoint solution

Managed successful lab move project including coordination with move team and implementation of network IP segments, DC, DNS & WINS changes

Successful Windows NT 4.0 Rebuild Project in which the product was completely rebuilt using the original source code materials, build environment & build scripts

NOTABLE EXPERIENCE, KNOWLEDGE & SKILL

Microsoft Windows Server – 10+ years

Microsoft Windows Desktop – 10+ years

Microsoft Internet Information Server/Services (IIS)– 10+ years

Microsoft SQL Server – 10+ years

Microsoft SharePoint – 10+ years

Microsoft Exchange Server – 10+ years

Microsoft Live Communications Server/Office Communications Server/Lync Server – 8 years

Microsoft Project Server– 7 years

Microsoft Virtual Server & Hyper-V – 9 years

VMware ESX & ESXi – 10 years

VMware Server (formerly GSX) – 10 years

VMware Workstation – 10 years

RECENT EMPLOYMENT HISTORY

04/2014 to 12/2014

Consultant - Senior SharePoint Engineer

AIM Consulting, Bellevue, WA at Brookdale/Emeritus Senior Living, Seattle, WA

09/1992 to Present

CAD & IT Consultant

The Axsys Group

12/2012 to 03/2013

Consultant - SharePoint Support Engineer

Society Consulting, Bellevue, WA at Microsoft, Redmond, WA

02/2012 to 09/2012

Consultant - SharePoint Escalation Engineer

Prithvi Catalytic, Bellevue, WA at Microsoft, Redmond, WA

07/2011 to 10/2011

Consultant - Senior SharePoint Engineer

Capital Staffing Solutions, Jacksonville Beach, FL (under NDA)

11/2010 to 02/2011

Consultant - Senior SharePoint Engineer

SC Foster, New Castle, DE at Pfizer, Collegeville, PA

02/2010 to 11/2010

Senior SharePoint Engineer

Dell

10/2007 to 01/2010

Consultant

Infinite Computer Solutions, Rockville, MD at IBM, Global

RECENT EMPLOYMENT HISTORY (continued)

10/2006 to 08/2007

Consultant

BT Global Services (formerly BT INS), Santa Ana, CA/Tempe, AZ at multiple clients in several locations

08/2006 to 09/2006

Consultant - Systems Administrator/Engineer

Arcus Technology, Conshohocken, PA at W.L. Gore & Associates, Flagstaff, AZ

07/2006 to 08/2006

Consultant - Business Analyst & Systems Administrator

Ensynch, Tempe, AZ at Phelps Dodge (now Freeport McMoRan), Phoenix, AZ

11/2005 to 05/2006

Consultant - SharePoint, Windows & VMware Systems Administrator

TAC Worldwide, Phoenix, AZ at Wells Fargo, Chandler, AZ

08/2005 to 10/2005

Consultant - SharePoint & Windows Systems Administrator

TEKsystems, Edina, MN at The Schwan Food Company, Marshall, MN

05/2005 to 08/2005

Consultant - Application Developer 3

Volt Computer Services, Redmond, WA at Microsoft, Redmond, WA

08/2004 to 10/2004

Consultant - Systems Administrator

Volt Professional Placement (IT), Seattle, WA at PACCAR, Kent, WA

01/2004 to 05/2004

Consultant - Systems Engineer 3

CompuCom (formerly Excell Data Corporation), Bellevue, WA at Microsoft, Redmond, WA

04/2002 to 04/2003

Consultant - Systems Engineer 3

Volt Computer Services, Redmond, WA at Microsoft, Redmond, WA

COMPUTING EXPERIENCE

SharePoint

STS, SPS 2001, WSS 2.0, SPS 2003, WSS 3.0, MOSS 2007, MSFS 2010, MSPS 2010, MSFS 2013, MSPS 2013, SharePoint Designer 2007, SharePoint Designer 2010, SharePoint Designer 2013

SharePoint Third-Party Tools & Utilities

AvePoint, K2, Metalogix, Nintex, Quest, ShareGate, SPDocKit

Operating Systems

Windows 9x/ME/XP/Vista/7/8, Windows Server 2000/2003/2008/2012

Servers

Automated Deployment Services (ADS), Altiris, DNS, DHCP, WINS, Exchange Server, Internet Information Services (IIS), ISA Server, Live/Office Communications/Lync Server (LCS/OCS/Lync), Operations Manager/Systems Center (MOM/SCOM), Project Server, Proxy Server, RAS Server, Site Server, SharePoint (all versions), Systems Management Server (SMS), SQL Server, Terminal Server, Total Control, Server Clustering, Network Load Balancing, Citrix Metaframe, Crystal Reports & Seagate Info, SourceGear SourceOffSite, Hyper-V, Virtual Server, VMware, ColdFusion, CorasWorks

Desktop

MS Office, Outlook, Internet Explorer, Mozilla Firefox, Google Chrome, Opera, Apple Safari, Adobe Acrobat, Adobe PageMaker, Adobe PhotoShop, Adobe Illustrator, AutoDesk AutoCAD, Crystal Reports & Seagate Info, Lotus Notes, Visio

Anti-Virus, Firewall & Security Suites

CA eTrust & InocuLAN, Microsoft Antigen & ForeFront, McAfee, Symantec

Backup & Archiving

CA ARCserve, Veritas Backup Exec, Veritas NetBackup, NTBackup, Tivoli TSM

Monitoring & Ticketing

Applix/Target, CA TNG, Everdream, HP Insight Manager, Congo, HP OpenView, LabTracker, ManageNow, Remedy, Siebel, Operations Manager/Systems Center (MOM/SCOM)

Hardware

Apple, Cisco, Compaq, Dell, Extreme Networks, F5, Foundry, HP, Network Cards, SCSI Devices, Hubs, Routers, Switches, Cabling, 1394 Devices (FireWire), USB

CD/DVD Mastering

Ahead Nero, Roxio Easy CD Creator, Roxio Toast, Prassi DVD Rep, SmartStor DVD Maker, WinOnCD, Pioneer DVR-S201

EDUCATION AND PROFESSIONAL AFFILIATIONS

Microsoft Certified Professional since 1999

Microsoft Certified Technology Specialist - SharePoint

CAD/CAE/CAM Program; Camden County College, Blackwood, New Jersey, 1990



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