**** ****** *** *** ****

North Charleston, Sc ***06

843-***-****

acp8r2@r.postjobfree.com

SHAMELL ROBINSON

OBJECTIVE

To obtain a position in the telecommunications field where I will be able to utilize my expert customer service skills while continuing to grow within the company.

SKILLS

Intermediate in Microsoft Word, Excel and Power Point

Extensive typing and research skills

Energetic customer service professional experienced in a call-center environment

Observant in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer

Capable of building, maintaining, and enduring customer relationships to boost sales and generate repeat business

WORK HISTORY

CUSTOMER SERVICE REPRESENTATIVE, IQOR, NORTH CHARLESTON, SC

(Florida Blue Health Insurance)

May 2014 – March 2015

•Answer patient’s billing questions.

•Verified patient’s insurance coverage

•Handled collection on patient’s premium and unpaid accounts.

•Performed other duties and required

CUSTOMER SERICE REPRESENTATIVE, NCO, NORTH CHARLESTON, SC

(Online Customer Service)

April 2009 – May 2014

•Assist customers with payment arrangements and bill concerns.

•Process phone payment(s) and recommend methods of payment.

•Review accounts for next best collections action.

•Research misapplied and missing payments.

•Assist new members of the Online Customer Service team with adjusting to the systems and new job duties.

EDUCATION

MEDICAL ADMINISTRATIVE ASSISTANT PROGRAM, CHARLESTON, SC

May 2014 – June 2014

HS DIPLOMA, GARRETT ACADEMY OF TECHNOLOGY, NORTH CHARLESTON, SC

August 2005 – June 2008 Achievements: Certificate in Masonry