*** ********* *********, *** ****, Altamonte Springs, FL 32714 407-***-**** acp8mj@r.postjobfree.com

Miriam Mercado

Objective

An individual who has excellent customer service skills and experience looking to obtain a position where I can expand on my experiences at hand and open to learning new roles within an organization to better myself and be an asset to the company.

Experience

2013-present

Florida Living Nursing Home

Apopka, FL

House Keeping/Laundry

Responsible for maintaining 16 rooms ensuring housekeeping duties have been completed upon check-in, check-out, and long term stay process of all guests

Assisted in maintaining a high quality of living for all residents at facility

Ensuring that all cleaning equipment/materials are maintained in a safe, clean and efficient working condition reporting any equipment requires repair this should be reported to the Administrator

Sorting washing, load and unload machines taking care to use correct temperatures depending on types of fabric

Ironing and pressing of clothing and linen as necessary

Sorting and folding residents clothing ready for repair and putting away

2011-2012

Americash Loans, LLC

Chicago, IL

Branch Manager

Processed loans payments and opened new loans for clients

Responsible for calling and collecting on outstanding balances for accounts payable and process payment posing for account receivable

Clerical duties such as creating new accounts, faxing invoices, making copies, scanning itemized bills for supervisor into system that is sent to accounting

Projected goals set by management obtained and met each quarter

2006-2009

Spirit of the Red Horse, INC

Chicago, IL

Store Manager

Responsible for hiring personnel for sales/marketing team

Drive sales goals and ensure my team was meeting goals

In-charge of merchandising store, maintaining inventory and setting promotion goals

Maintained scheduling for all personnel and processed payroll duties

1999-2006

Catherine’s Plus Size, INC

Chicago, IL

Store Manager

Drive sales goals and ensure my team was meeting goals

Maintained scheduling for all personnel and processed payroll duties

Responsible for hiring personnel for sales

In-charge of merchandising store, maintaining inventory and setting promotion goals

Education

1986-1988

Robert Morris College

Chicago, IL

Associates Degree in Business Management

Skills: Bilingual (fluent in English and Spanish)

References

References are available on request.

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