Michael Lopez Barongan

Location: Singapore

Blk 518B Tampines Central 7

Unit : #68

Singapore (522518)

Mobile : (+65)9144-5231

Email: acp7q5@r.postjobfree.com

Senior Systems Executive / Lead Operations Analyst

Financial Services Industry / Global Infrastructure & Service Delivery

Highly qualified technical consultant offering more than 15 years of system integration, testing, production operations and systems support and development experience in Tandem – Base24 ATM/POS within financial industry. Results-focused and effective team player with proven ability to provide technical assistance, design and implement solutions with the clients/customers as well as co-workers and deliver such project on time as indicated on the project requirement. Tasked to manage assigned engagements, projects or program segments, and may work independently or as team member. Strengths in :

Tandem Non-Stop S-Series servers

Base24-ATM / POS

Tandem Advanced Command Language (TACL)

Transaction Application Language (TAL)

Guardian 90 operating system

NCPCOM, PATHCOM, SpoolCom, Tapecom, Compare, Enform, Locate, TEDIT

File Utility Program (FUP), Subsystem Control Facility (SCF)

Screen Cobol Utility (SCUP)

NETBATCH / MultiBatch

ERACOM HSM

Auditing (NETADRD)

Event-Timer, RDF, TMF, MQ, Connect:Direct, FTP

HP-OVNM, Viewpoint, Service Center 5.0

Secure Message Switch (SMS-Swift Gateway), GBS(Atlas)

Visual Basic 6.0, MS-Access, Powerpoint, Windows 95-2000/NT, MS-SQL, COBOL 85, Turbo C

IBM AS400 systems

PROFESSIONAL EXPERIENCE

Barclays Bank PLC

Location : Singapore

October 2009 – Present

Position: Lead Operations Analyst (LOA)

Duties and Responsibilities :

The LOA is specifically accountable for supporting Command and Control in delivering to its overall responsibility of being ‘Guardians of Service’. Through providing 1st line event management through both reactive and proactive means.

Fully responsible for providing technical and operational support in Tandem Midrange system and Base24 applications.

Monitor, operate and provide 1st line support for all Banks infrastructure and major applications. These includes : Mainframe, Tandem, UNIX, Networks, Windows, AS400 and VMS platforms.

1st Line Support – Level 1 Event management and Incident Management

Handle all alerts and undertake initial incident classification and prioritization. Also perform incident investigation and diagnosis.

Carry out health checks and all other monitoring associated activities and engage with 2nd and 3rd line technical support and / or suppliers.

Key Accountabilities:

Remain fully conversant and fully aligned with the strategy and plans of GRCB technology, GISD and Production Services

Establishing and agreeing the requirements for resource to ensure skills are available to meet current and future work demands of the role.

Support processes (currently aligned to ITIL. Best practice)

Compliance of all risk and audit requirements

Ensures that all request from users for assistance are handled promptly and effectively

Regularly monitors the incidence, status and speed of resolution of enquiries and problems; is pro-active in devising improvements and recommending changes to systems, products or services.

Able to perform a cold load (system stop/start), manage workload scheduler Event Timer and Multibatch, Tandem utilities such as TMF, RDF, SCF, Spoolcom, MQ, Connect:Direct and FTP

Actively monitor alerts/faults (7 x 24 Reactive)

Facilitate communications during both preventive maintenance activity and request for change activity.

Oversee proactive monitoring activities including capacity, performance and associated preventive maintenance

Reactive fault monitoring 24x7 aligned to platform skills sets via alert monitoring

Proactive Monitoring aligned to key platform skills set via secondary tools

Technical interface between Operations and technology groups, ensuring alignment and cooperation

Technical interface between Operations, Enterprise Monitoring and other support areas ensuring ongoing alerting improvements and monitoring capabilities

Ensures that incidents and problems in systems and services are fully documented within the configuration/change management and problem reporting system

Classifies and prioritises unresolved incidents, Initiates and co-ordinates investigations to discover root causes, and progresses the implementation of remedial action. Ensures that investigations are fully documented.

Keeps relevant staff informed of the status of incidents and services and ensures that agreed actions relating to incident investigation and clearance are taken within allotted time scales.

Track and appropriately escalate incident progress in accordance with SLA compliance.

Continually look for process improvements and monitor service performance

Network for Electronic Transfers Singapore (NETS) Pte. Ltd.

Location : Singapore

November 2004 – October 2009

Position: Senior Systems Executive

Duties and Responsibilities :

Specializes on Base24-POS implementation on HP Nonstop Systems. In charge of Base24 online transaction and batch offline transaction discrepancies, system configuration, enhancements and bug fixes, report generation, system testing and stability on ATM and POS environment using CashCard/Pre-paid Cards with ATM cards.

Designs and integrates Cashcard (NETS Product) solutions on Tandem for Cashless payments on Retailers, Kiosk, Payphones, Vendo Machines, Electronic Road Pricing (ERP), Vehicle Entry Permit(VEP) and all Electronic Carpark System

Responsible for code modification and bug fixes both in TAL and COBOL programs on EFTPOS, Shared-ATM and Batch applications (offline settlement, report generation, batch processing), as well as regression testing and user acceptance testing support and implementation.

Provides 24/7 primary support for both production and test system on EFTPOS, Shared-ATM, Cashcard Batch and Cross-Border(Malaysia and China Switch Interface Applications), As well as batch processing or CashCard/Pre-paid cards settlement and transaction reconciliation.

Provides pre-sales support and technical solution with other project managers in project implementation and proposals. Working with various vendors to deliver quality solutions and services for merchants and consumers.

Responsible for system documentation (Functional and Technical Specifications) in compliance with the International ISO9002 Standards.

Projects :

Manual Transaction Entry System

Enabled users to manually enter transactions in the system that has disputes, discrepancy or not successfully processed by the system

Developed a new requester/servers using Screen COBOL and COBOL programming that facilitates the manual transaction entry. With Maker and Checker functions that validates the transactions entered in the system

Developed new batch program in COBOL for audit log housekeeping and transaction log managing for settlement processing

Responsible for System Integration Testing and User Acceptance Testing support with the product users as well as post implementation support

Responsible for System documentation of Functional and Technical Specifications that complies with ISO9002 Standards

Base24 PTDF Extract program enhancement

The modification is to improve the extraction performance of the PTDF file for Banks as it takes more than 2 hours to complete extraction

Modified the vanilla codes (EXTR) in TAL to buffer the file and increase the block size during file creation for faster extraction processing which improves up to 90%

Migration of ERACOM Security module from Asynchronous to TCP-IP protocol type

Implemented for all batch processing applications including settlement for Electronic Car Park System, ERP(Road Pricing), VEP(Vehicle Entry Permit), kiosk, PayPhones and Vendo machines offline purchase transactions.

Modified the vanilla Eracom API program in TAL to introduce an identifier for Asynch or TCP-IP protocol type to identify the message format to be send to the Eracom HSM module.

POS-terminal ECR-Interface with Contactless Reader for YOSHINOYA food chain

YOSHINOYA a local food chain provides customer a contactless mode of payment using NETS CashCard for food purchases

Assists in SIT, UAT and implementation to production.

Responsible for batch settlement processing support for their offline purchases.

Car Parking System – FSMS (FTP Settlement Management System) enhancements and bug fix

This is a batch settlement system for electronic car park transactions. Pooling and queuing of settlement file for processing using new pathway requesters and servers.

Responsible for enhancement of code in TAL for FSMS application for verification of Merchant ID (MID) linkage between the settlement file the MID in the Service Provider table file

Fixed the bug to enable a maximum amount of $500 in a single carpark transaction

China Union Pay – Cross-border project

Enable Singapore local banks to acquire CUPS ATM cards in local ATM’s for withdrawals and POS terminals for online purchases.

Provides technical support for post-implementation issues and discrepancies on settlement and reconciliation reports

Responsible for report generation and production problem investigation and troubleshooting

Auto-Email Acknowledgement System

Initiated for electronic carpark merchants with an ease of e-mail notification for payments and reconciliation of transactions

Responsible for development of new batch programs in COBOL to send 4 batch files which includes Service provider details, details of transactions, rejected transactions and settlement batch record information to the Open systems application for the creation of e-mail notification

Assists in SIT, UAT and project implementation including post-implementation production support and application troubleshooting

Track File housekeeping program used for Carpark Settlement System

Developed a new housekeeping program in TAL to remove old records from the Track File which keeps the transaction history of carpark transaction settlement.

Provides efficient processing of the carpark settlement application and saves more disk space.

Responsible for SIT,UAT and program delivery to production.

NETS CashCard Key Retirement

Responsible for key retirement exercise support for NETS CashCard to remove old Keys and introduce new set of keys.

Developed new program in TAL which produces SAM Update file for carpark terminals across Singapore to introduce the new set of keys

Provided production support for downloading of new CashCard keys to ERP Gantry, MRT GTM Machines and Vendo Machines as well as all Retailer POS Terminals islandwide.

Responsible for all POS terminal statistics report generation for their auto-logon message traffic from front-end terminal to back-end host application and adviced merchants of their specific cutover timing to prevent congestion of the network during the key retirement exercise.

Hewlett-Packard Company (HP)

Location : Philippines

January 2002 – October 2004

Position : Consulting Associate III

Tasked to utilized my professional skills in Tandem / Base24 –ATM and delivered system development in TAL and COBOL programs .

Handled Device Handlers, Authorizations and Switch modules. Managed to provide 24x7 technical support and assistance to users. Have made several enhancements to ATM and performed testing support and system monitoring with the following banks:

East-West Bank (July – Dec. 2003)

- Base24 Pathway setup for test and production environment

- Defined XPNET objects such as lines, devices, stations and processes on NCPCOM

- Responsible for internal regression testing and user acceptance testing support

- Provided technical support for Reconciliation report enhancements

Metropolitan Bank Corporation (MBTC) – 2003

- Provides technical support for the banks Migration of BASE24 to version 6.0

- Recompiled BASE24 objects to version 6.0 and other existing programs in TAL and COBOL

- Responsible for SIT and UAT testing support and reports generations

Chinatrust Commercial Bank (CTCB) - 2002

- Responsible for maintaining the system in good conditions and provided 24/7 technical production support

- Tasked to enhance the ATM screens that support Chinese language for Chinese customers. Modified the download Configuration file (CNFG5670) for NCR ATMs specially screens, states and FIT tables

Provided technical development, utilizing technical skills in Data Warehousing to:

DIGITEL Telecommunication (2003)

- Developed reports and cubes in COGNOS, Powerplay, Impromptu, and data manipulation in ORACLE, SQL and Informatica..

- Responsible for User Acceptance End-to-End Testing support and system documentation.

Compaq Computer Company

Location : Philippines

(Note: Compaq is now a wholly owned subsidiary of the Hewlett-Packard Company )

January 2001– December 2001

Position: Software Engineer (HP-Nonstop Servers)

Tasked to utilized my professional skills in Tandem / Base24 –ATM to provide code development and changes both in TAL and COBOL programs with the following banks:

Chinatrust Commercial Bank

Security Bank Corporation (SBC)

Standard Chartered Bank (Philippines)

Provided technical support for the Inter-Bank Fund Transfer (IBFT) ATM transaction implementation (COBOL and TAL programming) for Security Bank Corporation.

Developed program enhancements for Auto-Reconciliation Program and the monthly generation of the Auto-recon exception reports (TAL Programming)

Tasked to provide technical support for Migration to BASE24 ATM switch for Standard Chartered Bank Philippines which includes the following:

Enhancements on download configuration file (CNFG5670) for NCR ATMs, specially screens, States, FIT Tables, Enchanced configuration parameters

Set XPNET test and production environment, defined XPNET objects such as lines, stations and processes on NCPCOM

Provided 24/7 customer support / standby for the implementation of the system

Strategic Solutions Integrators Inc. (S2I2)

Philippines

(Note: Strategic Solutions Integrators Inc. has been acquired by Compaq Corp.)

August 1999 – December 2000

Position: Software Engineer

Provided technical assistance and production support (24/7) to customers in the financial industries as well as in the manufacturing business. Managed to support existing Tandem / Base24 –ATM applications and Enterprise Ready application such as Platinum ERA and Great Plains Dynamics. Utilized skills in networking, design and project implementation. Involved in the following projects:

Rizal Commercial Banking Corporation (RCBC)

- Modified daily transaction reports in COBOL as per user requirements

- Enhanced download configuration file (CNFG5670) for NCR ATMs including screens, states and FIT Table configuration

- Provided support for XPNET setup such as lines, stations, devices and processes in NCPCOM

- Provided technical production support during and after implementations of program changes and enhancements

Philippine General Merchandise Corporation (PGMC)

- Implemented the ERP Application on Platinum ERA and Great Plains Dynamics

- Responsible for training the clients end users and providing technical support on the new system

EDUCATION

Bachelor of Science in Computer Science

STI College – Mandaluyong City

Manila, Philippines

1995 - 1999

OTHER SKILLS

Banking Peripherals

Wincor/Nixdorf Passbook Printer

Pulsar Bar Code Scanner

MAGTEK MICR Check Reader

Biometrics – Fingerprint recognition and signature verification

LK32 PinPads

T1000/T1010/T20 Evo Thin Clients

TRAININGS ATTENDED

ITIL V3 Foundation for IT Service Management (Certified)

Date: October 9-11, 2012

Location : Barclays Office, Eigthrium Building

Changi Business Park, Central 1 Singapore

IBM AS400 System I System Operator Workshop for V6

Date: September 3-6, 2012

Location: IBM Training Center, Singapore

Communication & Interpersonal Skills for IT and Technical Professionals

Date: July 1& 2, 2008

Location: Singapore Management University

Change Management Course

By: Dale Carnegie

Date: January 2008

Proactive Time & Stress Management

Date: August 14 & 15, 2007

Location: Singapore Institute of Management

Speaker: Michael A. Podolinsky

PERSONAL BACKGROUND

Born on November 7, 1978 in Manila Philippines. Results oriented person, optimistic and easy going. Likes watching movies and travelling. Proficient in English writing and communication skills. Willing to learn and adapt new things for personal growth and development.

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