Customer Service Management
Resume:
Caitlyn Watson
London, ON
N6J 4C4
June 12, 2015
Mastermind Marketing
Dear Recruiting Manager:
I am very interested in acquiring a position with Mastermind Marketing. Enclosed is my resume for your consideration.
I am a graduate of the Tourism and Travel and Hotel and Resort Management programs at Sir Sandford Fleming College. Classes included Introductory Computing, Communicating at Work, Customer Service Management, Accounting Fundamentals, Tourism Trends, Supervision, Service Systems Management, Food and Beverage Functions, Front Desk Operations, Housekeeping Operations and other program related courses. I am detail-oriented and conscientious when it comes to my work. I completed my work placement for the Tourism and Travel program at Peterborough & the Kawarthas Tourism and my placement for the Hospitality program was completed at the Super 8 in Peterborough. My work experiences have taught me to interact successfully with the public in a respectful manner and to be a team player. Following graduation, I was recruited by Shady Pines Campground and Mary Morton Tours. Responsibilities included taking tour reservations and answering customer inquiries, completing invoices and receipts and completing proposals and confirmations. I am presently employed at the Staybridge Suites in London and am responsible for checking guests in and out, taking hotel reservations, running Night Audit and other related duties.
Thank you for your time and consideration. I look forward to discussing my skills and knowledge in more depth at your earliest convenience. Please leave a message for me at 519-***-****.
Sincerely,
Caitlyn Watson
Caitlyn Watson
Encl.
Caitlyn Watson
305-155 Gardenwood Dr.
London, ON
N6J 4C4
E-Mail: acp6n5@r.postjobfree.com
CAREER OBJECTIVE: To utilize my skills, knowledge, education and experience in a
professional environment by obtaining a position with Mastermind
Marketing
HIGHLIGHTS OF QUALIFICATIONS
Good organizational skills with attention to detail
Work well under pressure in a fast-paced environment
Meet deadlines
Communicate effectively with people in groups and one-on-one
Work well independently and as a team member
ACCOMPLISHMENTS AND VOLUNTEER ACTIVITIES
Received community award in grade 8
Received American History award in grade 11
Assisted kindergarten students, including bus monitoring
Participated in grade 9 Take Your Kids To Work Day
Chosen by teachers to participate in Municipal Meetings for the day
Volunteered for Youth Group barbeque
Volunteered with Hanover Charities in Jamaica for two days
EDUCATION
Sir Sandford Fleming College Hotel and Resort Management September 2010-April 2011
Peterborough, ON Smart Serve (Continuing Education) Fall 2010
Sir Sandford Fleming College Tourism and Travel September 2008-April 2010
Peterborough, ON TICO (Continuing Education) Winter 2010
North Middlesex District High School Grade 12 Diploma June 2006
Parkhill, ON
EXPERIENCE
Staybridge Suites Guest Services Agent May 2013-Present
London, ON
Check in arriving guests
Check out departing guests
Take hotel reservations
Run “Night Audit”
Complete other various tasks as necessary
Caitlyn Watson 2
Mary Morton Tours at Shady Pines Campground June 2011-April 2015
Ailsa Craig, ON
Take tour reservations
Complete Invoices and Receipts for tour groups
Compose bus itineraries and passenger lists
Complete proposals and confirmations for group customers
Add tour information to brochure, as needed
Shady Pines Campground Store Clerk June 2011-June 2013
Ailsa Craig, ON (Seasonal)
Took reservations for campground
Checked campers in and out
Operated cash register
Replenished supply of chips and soft drinks, as needed
Super 8 Peterborough Co-op Housekeeper January 2011-April 2011
Peterborough, ON
Stripped rooms of dirty towels and linens
Kept stairwells and hallways tidy
Assisted with the folding and delivering of towels and linens
Responsible for other duties as assigned
Peterborough & the Kawarthas Tourism Co-op Student November 2009-April 2010
Peterborough, ON
Assisted in organizing functions/special events
Distributed travel guides to organizations in Peterborough
Inputted information into distribution databases
Provided information to tourists and the public
Rock Glen Family Resort Pool Supervisor June–September 2006
Arkona, ON
Tested pools and hot tub
Signed out sports equipment
Responsible for keeping pool area clean
Supervised swimmers
References available upon request
Contact this candidate