Merli Ramos

**** *** **** ****, ******* TX *****

●361-***-****● acp6hs@r.postjobfree.com ●Linkedin.com/merli.ramos.freitas

Professional Summary

Bilingual (Spanish & English) MBA Graduate Student with undergrad degree in Translation and 6 years experience including Operations Analyst, document translation and customer services. Highly skilled in Software Programs (Excel, Access, Word, Power Point, Accutrak, Blackboard, Argos and Banner), Report generation and Research.

Major Accomplishments

Perform 10 to 15 batch files upload assignments for 10 employees at the beginning of every semester ● Clear in average more than 150 flags raised by faculty every semester ● Generate Survey use reports 2 times per semester before and after midterm exams all freshmen faculty ● Enter data for average 100 student in Accutrak for 3 service type that the Center for Academic Student Achievement offers during every semester ● Generate Meeting, Notes and Tracking monthly report for Center for Academic Student Achievement (Retention Specialist and Islander Success Advocates) to Generate CASA service type monthly report ● Send correspondence daily and input data on the websites of EPS (Medical Insurance Company) requesting twenty letters of guaranty (in average) for different procedures daily ● Help with the organization of the III International Congress of Translators and Interpreters, giving materials to more than 300 participants and guide them to their respective rooms.

Education

Texas A&M University Corpus Christi Corpus Christi, Texas

Master in Business Administration August 2015

University Ricardo Palma Lima, Peru

Bachelor degree in Translation and Interpretation May 2008

Organization: Golden Key International Honor Society

Skills

Business

Experience with data analysis.

Team work: work well with others and able to get results.

Attention to details.

Collaboration

Communication skills: Listening, verbal and writing.

Software

MS Office (Outlook, Word, Excel, Access, Power Point)

Accutrak,

Blackboard, Argos and Banner

Soft

Bilingual – Spanish and English

Hardworking

Customer Service

Related Experience

Texas A&M University-Corpus Christi: Center for Academic Student Achievement November, 2013 – June 2015

Center for Academic Student Achievement is dedicated to help and provide students academic support service through tutoring, supplemental instruction and writing center.

Work in a team group (4) to create and maintain tracking rules like flags, To-Dos, Kudos, and referrals at the beginning and end of every semester.

Team member responsible for assisting and support the implementation and lunch of a Public University Early Alert Software System.

Experience with data maintenance and analysis including entering, sorting, identifying and extracting key data associated with the attribution and retention of clients.

Provide technical assistance and software system access to end users at a public university for about 10 thousands end users.

Report generation and management as of Excel: Academic year report for student utilization, Pass/Fail report to show percentage of customers who use and not use services and Supplemental Instructor GPA report to show percentage increase GPA use and non use services.

Oftálmica – Ophthalmic Clinic – Lima, Peru: Administrative Assistance July 2011– December 2011

(Policy contract labor in Peru)

Ophthalmic is a company specialize in medical and surgery eye problems.

Request between 10 to 15 reports per day of different kinds of medical test performed in the company.

Make in average 20 phone calls to communicate customers regarding payment for their next appointment.

Handle more than 30 incoming calls to provide information about their appointment.

National Archive – Lima, Peru: Administrative Assistant August 2010 – December 2010

(Policy contract labor in Peru)

National Archive is a government institution dedicated to preserve and maintain well important documents.

Prepare administrative documents such as reports, memos and letters every day and update the list of phone numbers, emails, addresses and faxes of the company contacts every month.

Send the list of supplies and deliver them in the different projects every week.

Apply discounts to the employee’s payment for delays and or absences every month.

Eathisa Peru Suc. (Electrical Works) – Lima, Peru: Secretary-Receptionist January 2010 –May 2010 (Policy contract labor in Peru)

Eathisa Peru is a company specializes in engineering, assembly and construction of power projects, mechanical, hydraulic, automation and water treatment chemicals for the infrastructure sector, industry, fishing and mining.

Prepare the waybill (send it from the port to the main office) everyday.

Receive the correspondence that arrives to the office of the building work manager.

Update the database: addresses, telephones, faxes, emails of the company contacts.

Self Employed: Translator May 2008 – December 2009

Translation of different kind of documents like syllabus, resumes, technical manuals (machineries), legal text (birth certificate, marriage certificate, and lawsuit)

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