Jacqueline Waldon

**** *. **** ******

Chicago, Illinois 60617

acp6d4@r.postjobfree.com

773-***-****

Professional Profile

Highly skilled RN, BSN and Master’s prepared graduate in Organizational Leadership

Achieved and exceeded organizational goals in the coordination of patient care in varied settings

Implemented successful collaborations with acute care, home health, ambulatory care, long term acute care and extended care referral agents

Proficient in expediting, delegating, and implementing appropriate care objectives

Effective and articulate in communication skills

Accomplished in critical thinking and identifying process improvement opportunities

Competent in Microsoft Word

Professional Exposure

Successful partnerships formed with numerous inpatient settings to achieve seamless transition to homecare or other more appropriate settings

Led clinical staff training activities for implementation of EMR’s

Developed projects to sustain the revision, review and development of patient safety measures

Initiated projects that identified and bridged gaps affecting billing delays

Trained departments on methods to achieve effective communication to patients and external stakeholders consistently improving patient/customer satisfaction

Led team activities in preparation for and during Joint Commission survey visits that maintained accreditation status

Initiated focused educative case conferences with clinical staff increasing skill sets in time management, documentation, assessment techniques and care planning; meeting InterQual criteria and HEDIS measures

Education

Master of Arts, Organizational Leadership

Lewis University

Romeoville, Illinois

2010

Bachelor of Science, Nursing

Murray State University

Murray, Kentucky

Minor: English

1972

Body of Work:

Director of Nursing and Clinical Operations 2012 - 2015

Awakened Alternatives Home Health, Flossmoor, IL

Excelled in the multidisciplinary management of clinical staff and contractors to deliver Private Duty and Intermittent patient care services throughout Chicago and suburbs

Formed partnerships with payors achieving optimal care coordination

Successful in marketing activities for staff recruitment and image building

Implemented oversight activities that maintained accreditation and certification from regulatory agencies

Partnered with nursing programs mentoring senior students in Home Health

Magnet Programs Coordinator 2010 - 2012

Advocate Trinity Hospital Chicago, IL.

Managed successful hospital-wide projects to meet Magnet recognition criteria

Monitored and reported outcomes consistent in exceeding national averages in many areas of nursing practice/healthcare delivery

Engineered activities that demonstrated inter-disciplinary collaboration

Established processes that accomplished shared objectives among healthcare providers

Patient Safety Coordinator 2006 - 2010

Advocate Medical Group, Chicago, IL

Created effective patient safety initiatives within 16 health centers that met regulatory criteria for ambulatory

care sites

Implemented projects to routinely educate staff on system-wide patient safety initiatives and goals

Developed reporting processes for patient care projects exceeding regulatory and

organizational goals

Led medical record reviews which identified opportunities for improvement in documentation

Developed Influenza immunization programs that increased rates among healthcare workers

Produced projects for the continuing revision, reviewing and development of patient safety policies and

protocols to achieve risk reduction

Created Train-the-Trainer classes which led to effective patient education

Quality Management Performance Improvement Coordinator 2000 - 2006

Advocate Bethany Hospital, Chicago, IL

Coordinated, presented and instructed for Joint Commission Core Measures which were published in the

Chicago Sun Times

Organized a multidisciplinary strategical planning team launching meaningful peer reviews

Created a “think tank” project for the design and development of successful methodologies in areas targeted

as “high risk”

Clinical Leader and Patient Educator 1998 - 2000

Mount Sinai Clinics, Chicago, IL

Developed staff projects to ensure team concepts were applied to the daily clinic operations

Created projects with medical and clinical staff to develop specific patient safety strategies

Designed projects to ensure compliance with standards of care recommended by regulatory

agencies

Led patient education groups collaboratively with physician staff achieving optimum patient independence

Home Health Case Manager 1992 - 1998

Advocate Home Health, Chicago, IL

Performed initial patient assessments for home care and community services

Coordinated services to achieve health goals that focused upon the individual needs of the patients; as well as,

the primary caregiver(s)

Performed re-assessments substantiating eligibility for continuation of home services or evaluation for other

community resources

Developed care plans with primary physicians, networking with home visiting physicians when such services

were indicated due to the patient’s homebound status

Certificates/Activities

Culture of Safety Trainer

Patient Safety Training

Critical Thinking Training

Apparent Cause and Root Cause Analysis Training

Cultural Diversity Training

Legal Issues Related to Documentation Training

Chicago Area Immunization Training

Lewis University Certificate: Faith Based Nursing Program

Academy of Medical Surgical Nursing

Current CPR Certification

References available upon request

Contact this candidate