Scott Correa

*** **** **, ********, **

acp6b4@r.postjobfree.com:acp6b4@r.postjobfree.com

336-***-****

Professional Experience

Southern Pharmacy/Guardian Pharmacy

Senior Manager, Information Systems

Kernersville, NC

12/2013 – Present

Manage all technical delivery operations for multi-location pharmaceutical distribution company

Implementing standard HIPAA/PCI compliance procedures

Created redundant data center operations, providing a 99.99% up time for corporate operations

Develop Scope of Work (SOW) for all deliverables

Responsible for management of co-located and remote FTEs

Manage service delivery quality and approval metrics

Translate business objectives into requirements to facilitate system deliverables

Maintain project information and provide accurate project status updates to stakeholders

Perseverance Consulting

Director of Service Delivery/Project Management Office

Winston Salem, NC

10/2008-12/2013

Obtained Microsoft Gold Partner (three competencies) and Silver certifications (two competencies) as well as Desktop Deployment Planning Services (DDPS) certification within 4 months of launch of business unit for organization

Responsible for all SOW, RFP, RFS drafting and final approval

Established strategic relationships with numerous customer stakeholders to include; C-level suite, directors, technology leaders as well as SMEs

Built Managed Services offering including pricing, delivery, and implementing “best practice” for providing seamless customer experience

Led initiatives to deploy numerous SAAS and IAAS solutions; to include Amazon AWS/S3/EC2, Salesforce.com/Chatter, Microsoft O365, Azure, iCloud, Google Apps, and Rackspace

Focused delivery efforts surrounding Microsoft Infrastructure stack in conjunction with Microsoft Partner Technology Advisor recommendations/leadership

Worked with sales and other members of the Project Management Office to ensure projects are relevant, accurately estimated and prioritized during the proposal phase

Responsible for all aspects of service delivery for infrastructure stack and Salesforce.com CRM solution

Led in all aspects of a consulting project(s) including business analysis, customization, development, prototyping, integration and network architecture and quality assurance

Aligned with sales department to sustain growth for organization through portfolio management

Worked closely with Microsoft Partner Technology Advisor to build profitable practice for rapid growth in Corporate Accounts

Established long-term service delivery strategy for customers aligning with their business requirements/goals

Forged strategic relationships with Fortune 100 and 500 organizations that resulted in Select and Gold partner status

Managed organizational P&L, operational and revenue statements

Instituted ITIL and PPM/PMO frameworks for external customers to establish SOA and SDP, reducing costs and increasing operational efficiency

Managed technical engineering and support team in competencies of OS deployment, network/infrastructure administration and design, data center and help desk operations

Managed mixture of on-shore/off-shore technical and project resources (25+ resources)

Established risk analysis and Go To Market strategies for customer solutions

Manage vendor relations, performance management, Service Level Agreements (SLA) and operational reporting

Actively led face to face customer meetings while leveraging technical expertise to solidify the business relationship

Directed vendor activities and establish Service Level Agreements with other business partners

Participated in the creation and review of iteration plans to identify detailed tasks to deliver functionality, including timelines and resource needs

Contributed and led SWOT analysis meetings to evaluate the feasibly of project success

Manage vendor relationships, contract negotiations/renewals and professional service agreements

Voith I.T. Solutions

Group Manager, I.T. Support North America

Wilson, NC

3/2006-10/2008

Established multi-year global IT strategy to align with business objectives

Established, managed and communicated the IT capital and expense budget

Coordinated with other IT Managers on corporate IT processes, procedures and issue resolution

Managed 24/7 support matrix, that included an offshore support presence

Established “best practices” for global IT alignment with other departments to provide infrastructure for continued process improvements

Directed all out-sourced services and developed performance criteria for service level agreements with all providers

Reviewed existing Service Level Agreements (SLA) and ensure compliance and negotiate with customer to bridge any gaps with existing or expiring SLA’s

Led enterprise rollout of MOSS to approximately 13,000 employees globally

IBM Global Services

Technical Support Center Manager, United States

Raleigh, NC

1/2000 – 3/2006

Assisted PC Procurement department with recommendations regarding hardware and software purchases.

Led a team for the national rollout of Tivoli endpoint to over 1,500 workstations.

Managed a team to migrate customer’s previous accounting system from mainframe to web-based environment.

Involved in transition to new process and procedures for contractual change management.

Led teams to achieve compliance with Service Level Agreements (SLA) as identified within support contract.

Managed projects ranging in budget from $1000 to $2.5 million.

Led Project to move customer helpdesk operation from Dallas, TX to Hamilton, ON Canada.

Consultant

Independent Computer Consultant

North Carolina

5/1996 – 1/2000

Battalion Telecommunications Supervisor

United States Marine Corps

Camp LeJeune, NC

8/1992 – 4/1996

Education

Southern New Hampshire University

Master of Business Administration (MBA) 2016 (estimated)

University of Phoenix

B.S. Business Administration 2012

Key Competencies:

I.T. Process & Best Practice Design & Implementation, Risk Management, Vulnerability Assessments, Authentication & Access Control, System Monitoring, Regulatory Compliance (SOX & HIPAA), System Integration Planning, Project Management, SLA Metric Monitoring, Change Management, IMAC control, ITIL v3, P&L, Incident Resolution, KPI Development/Monitoring/Remediation, Service Delivery Management, Vendor Management, Contract Negotiations, JIRA, Business Continuity/Disaster Recovery (BC/DR)

Hyper-V, VDI, SCOM, SCCM, Window deployment services (WDS), Amazon EC2/S3 (AWS stack), APP-V, Public/Hybrid/Private cloud integrations, Active Directory/ADFS, FEPs 2010/2013, Rackspace, VCenter 5.x, VSphere 5.x, VMware View Client 4.x/5.x, SQL queries, TCP/IP, SNMP, IPX/SPX, IPsec, Cisco 5500 ASA, SonicWall, Fortinet, Juniper, Barracuda, and Endian Firewalls, CITRIX, MS Office 97/2000/XP/2010, MS IIS 4/5/6/7, MS Project 200x/201x, MS Visio 200x/201x, Windows Server 2008R2/2012, Windows SUS, Sage MAS 90/200/500 ERP, Office 365, Enterprise Resource Planning (ERP), Customer Relationship Management (CRM)

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