Laura Heger

253-***-****

***** ***** **** #****

Bothell WA 98012

acp64d@r.postjobfree.com

Objective:

Seeking a position where I can utilize my strong decision making and leadership abilities. I am

honest, trustworthy, eager to learn, a hard worker, ecology responsible, and have excellent

interpersonal, customer service skills, written and verbal communication skills

Work History

Office Team Feb 2013 Current Lynnwood WA

Office manager and executive assistant. Inside sales, audit tax files, create sales invoices, schedule orders,

update inventory and price list. Outside sales at job fairs, generate leads, educate customers on product

information. Document insurance chat conversations, emails and voicemails into the customer

management system, sending out sales kits to customers as requested, monitoring insurance producer

emails, faxes, and voicemails, and providing general data entry support as needed. Support AreoTech

engineers in web design and product control.

Express Employment Jan 2014 Jan 2015 Lynnwood WA

Controller and executive assistant to owner and CEO. Accounting and bookkeeping of company

finances. Assisting with audits of payroll, income taxes, legal documentation, etc. Create invoices and

schedule assignments for employees. Supporting the Director of Sales and Marketing as well as the sales

department. Compiling call and meeting logs. Generating sales tools and presentation materials. Manage

HR, payroll and office staff. Process payroll tax and vendor agreements. Inside sales, scheduling and

organize staff meetings weekly.

Optimal Solutions April 2013 August 2014 Kirkland WA

Executive assistant, inside and outside sales and marketing manager, data entry, create invoices

and collect debt.Manage tax documents, expense reports, design and manage website. Onsite

calls for review of services needed. Create festival fliers, book vendor and car clubs. Promote

events at various locations, follow up calls. Sign insurance for events and create and sign

contracts.

Snono Site Jan 2014 May 2014 Bothell WA

Schedule and coordinate fulfillment of orders from entry to shipment. Ensure accuracy of

customer orders, shipping documents, etc. Investigate and resolve customer service issues

related to orders, shipments, and invoices. Complete other Oracle transactions including: Return

Material Authorizations credit and rebills, updating part numbers on existing orders, etc. Interact

with Sales Support and Field Sales personnel as well as Credit, Planning and Shipping

departments. Create and maintain customer information database. Communicate

acknowledgement of an order or any change to an order to the customer. Comply with

established policies/procedures to conform to ISO requirements. Special projects as assigned.

United Health Care/ UMR June 2012 April 2013 Bothell WA

Review, analyze, and resolve claims through the utilization of procedures, reference materials

and on line tools for moderately complex claims. Responsible for accurately coding claims

through the system. Translate data into information acceptable to the claims processing system

including follow up on pended claims. Prepare claims for return to Provider or Subscriber when

additional information is needed. Consistently meet cycle time/productivity goals that are aligned

with corporate objectives. Maintain confidentiality of all documents/file. Speak with members

about EOB’s, claims, and benefits, Resolve customer issues and provider issues. Defuse difficult

situations and explain processing and medical laws.

Fence Systems NW Sept 2007 May 2012 Everett/Tacoma WA

Responsible for entering consumer contract information, submitting payments, creating

invoices/sales orders, scheduling/setting routes for sales estimates, giving quotes for

installs/materials, confidentiality, data entry with Microsoft word, excel, access and ten key,

organize/create price catalogs, distribute materials, process purchase orders, answer multi line

phones.

Puget Sound Security June 2007 Sept 2007 Tukwila WA

Security Officers duties include viewing security videos, logging all activities/persons entering

building, patrol and inspect property to protect against fire, theft, vandalism, terrorism and

illegal activity.

Washington Women Employment & Education Community Jobs @ Greater Lakes

Mental Health

Responsible for medical record review, appointment setting/confirmation, data entry with

Microsoft word, excel access, Power Point and ten key, making copies, confidentiality, filing

consumer information, organizing case manager desk /records, complete satisfaction surveys,

and update information.

Patrick's Enterprises

Pacific WA

Receptionist responsibilities include multi line phones, advising customers, filing company

documents, taking messages and following directions.

Education

Seattle Life Coach Training

Core competencies as outlined by both the International Coach Federation (ICF) and the

International Association of Coaching (IAC)

Business Education West Auburn Senior High School

Skill Course were Keyboarding, Horticulture, Jewelry, Pottery/Art, Culinary Arts, and Career

Choices.

Activities/Awards

High school newspaper Director of play

Editor of Annual Staff ASB (President)

Student of the month

Vocational Secretary

Perfect Attendance Leadership Conference/Retreat

Actives/Awards

Salvation Army Christmas Eve (Coordinate donations)

Auburn Clean sweep

Student Court (Judge)

Activity leader Calvary Fellowship Kids club

Kenpo Karate

Youth Leader and director of activities Calvary Fellowship

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