Customer Service Assistant

Megan Clarke

* ******* *****, ****** ****** ***1

Mobile: 040*-***-***

Email: acp5f3@r.postjobfree.com

Education

Certificate II in Hospitality

January 2012

TEFL (Teaching English As A Second Language)

August 2011 160 hours of Teaching Training, both online and in workshops

Tertiary

2010 – 2011 Honours (History)

Victoria University

2007 – 2009 Bachelor of Arts (International Studies)

Victoria University

Majoring in Japanese and History

My results for History during my Bachelor had an average of a High Distinction (80% or above).

Employment History

March 2012 - March 2015 Assistant Language Teacher (ALT),

Altia Central (various locations)

April 2012 - March 2013: Gifu Prefecture, Sakahogi City, Japan. Sakahogi kindergarten, Sakahogi Elementary School (ES) and Sakahogi Junior High School.

April 2013 - March 2015: Aichi Prefecture, Toyota City, Japan, various. Hirogawadai ES, Kugyudaira ES, Nakayama ES, Tsuchihashi ES and Aoki ES.

April 2014 - March 2015: Aichi Prefecture, Toyota City, Japan various. Ichigi ES, Umetsubou ES, Terabe ES, Itsutsukaoka ES and Itsutsukaoka Higashi ES.

May 2014 - March 2015: One on one Private tutoring (various locations)

As a private tutor I personally taught English to five students at their homes or in a cafe, for approximately 1 hour per lesson a week. These students were all of different levels and from different backgrounds as regards English.

March 2014 - February 2015: Kaeru Cafe

I taught English on one Saturday a month to children ages ranging from 5-12 years old, with classes having 4-7 students. Classes were 40 minutes duration. Due to the range of ages and English levels, the English learned had to be in flexible classes that all students might enjoy.

After the children's lesson, I would lead a group discussion of 4-6 adults in various communication topics including Japanese traditions vis-a-vis Australian traditions : for example, the use of “a” and “the” in a typical English sentence etc.

October 2011 - February 2012 Cashier, Woolworths, Victor Harbor.

Duties included:

•using registers; scanning items at a fast and accurate speed daily;

•serving customers both at the register and on the shop floor, being polite and friendly at all times i.e. being able to answer questions about all Woolworths items.

•stacking items, which required intimate detail of store to work quickly and efficiently.

•cleaning the store using a variety of cleaning products.

Employment Skills

Teaching and Tutoring Skills:

•I regularly was asked to create whole lessons (45 minute lessons), either on a topic the teacher wanted, or something that I wanted to teach. These lessons were sometimes created days before class, but sometimes minutes before! I was, accordingly, flexible to the needs of the teacher and students.

•I provided and made my own materials for games, making them by hand or on a computer as needed. I remain willing to make any resources a teacher or student may need to prepare for class.

•I had meetings with teachers to organise the class activities for the English class. We worked together to decide what would work best in each class. Every class was different and I wanted to address those differences.

•If a student wanted to explore an idea out of the set class structure, I was willing to take a new path and explore it : for example, new words or communication styles or reading material. My aim was to be flexible and open to the students' needs.

•I have undergone various training regimes for my position as teacher assistant, having regular meetings and yearly training activities, after my basic training with Altia central (4 days), and my own TEFL online course.

Customer Service Skills :

•ability to demonstrate confident product knowledge to assist customer decision-making at Woolworths Deli, The Coffee Club and Aldi;

•ability to work quickly and efficiently at busy times, making 10 coffees at a time at The Coffee Club or scanning at a average rate of 800 products a minute.

Team Work and Leadership Skills :

•ability to work in a team environment with different people, sharing roles to meet customer needs.

•arranging breaks and allocating specific jobs at Woolworths and taking responsibility for night staff when manager was absent.

•able to work independently without supervision particularly at night at Woolworths.

Hobbies

I enjoy reading fantasy, writing works of fiction and jogging. In Japan, I also learned Taiko (performance drumming) with a Japanese group and have performed with this group at events. I have also learned to play the piano and the guitar.

Availability

I am available most days. However, due to family comitments, I would prefer not to work on Wednesdays.

References

References can be provided upon request.

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