EDWARD H. DONESON

CONTRACT TECHNICAL WRITER

** ********* ***** ****** ****, New Jersey 08002

856-***-****(home) 856-***-****(cell) acp55r@r.postjobfree.com

Professional Summary

Accomplished contract technical writing career developing professional-quality deadline-driven documentation for numerous companies in the Philadelphia/Southern New Jersey area. Expertise in demystifying highly complex technical concepts to targeted audiences, meeting prescribed goals, and contributing to company operations. Excellent technical communicator, adept at working with staff at all levels of management, development, and production.

•User Manuals

•On-Line Help

•SOPs

•Reports

•Specifications

•Requirements

•Training

•Plans

•Work Instructions

•Project Management

•Reference Guides

•Business Analysis

Technical Writing Experience

ALLIANCE GLOBAL SERVICES INC. CONSHOHOCKEN, PA 03/2015-04/2015

Authored new”” grassroots”" online help files for Infobionic, a startup cardiac monitoring device and cloud-based electrophysiology evaluation company, building a new mode- switchable arrhythmia monitoring device and service for cardiology practices. These Help files are generated in RoboHelp 11 HTML, and designed for smartphone, tablet, and web audiences, Worked daily with developers in India and staff in Lowell, MA area.

KUTIR CORPORATION INC. NEWARK, CA 08/2014-05/2015

Authoring new “”grassroots” online help files for software development project describing Field Service administration, operation, technician mapping and tracking, and workorder management. This customizable SaaS project is built for Field Service administrators, dispatchers, and technicians, and is designed to be used with mobile phones and tablets. Worked with developers in India, and staff in San Francisco area to complete help project.

DEPUY SYNTHES INC. WEST CHESTER, PA. (Intuitive) 08/2014-12/2014

Developed work instructions and electronic forms for DePuySynthes Purchasing Department. Additionally, tasked with technical documentation,Visio workflows, and test scripts to support electronic forms development for medical device manufacturer.

Built Electronic Order Request Form in Microsoft InfoPath Designer and Sharepoint Designer to serve entire DePuySynthes Purchase Order system.

Wrote Test Scripts to test and validate Request Form submittals.

PFIZER, INC. COLLEGEVILLE, PA (Atlas Data Systems) 05/2014-08/2014

Provided project management/business analysis to transformational effort to improve processes, methodologies, and metrics of Latin American Service Desks in 18 countries..

Managed LATAM Service Desk software projects to automate security approval functions.

Worked to define self-service knowledge base articles for company employees to use as option instead of Service Desk agents.

AMERICAN WATER CORPORATION, VOORHEES, NJ (H.L Yoh) 03/2012-12/2013 Wrote numerous plans, procedures, reports, and business analysis documents to support the Client Services department of American Water Information Technology.

Authored Operations and Support Plans for 15 new software applications, to define company’s plan in the event of a major escalation due to a loss of service.

Wrote Asset Management Plan, defining complete lifecycle processes of typical IT equipment purchases to locate gaps in system.

MERCK MILLAPORE CHEMICALS, GIBBSBORO, NJ (Phoenix Partners) 10/2011-03/2012

Researched, edited, and formatted chemical data packages for transition of Gibbsboro, NJ chemical facility to Billerica, Massachusetts. Worked with third-party chemical manufacturers to obtain information.

Condensed vendor abstracts on chemicals for indexed listings in database

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Edward H. Doneson Resume Page 2

UNITED STATES COLD STORAGE, VOORHEES, NJ (Freelance) 09/2011 – 10/2011

Formatted and defined template and styles for RFP document for Cold Storage Company.

Edited, revised, and compiled 250 software technical specification documents into one client Request for Proposal document for vendor competitive bidding.

SAVANA, INC., BERWYN, PA (thru Zenmonics) 08/2010 –08/2011

Authored core client SaaS software application user manuals, administrator guides, and release notes for business process automation Solutions Company.

Wrote Desktop Integrator user and administrator manuals to train financial and insurance customer base on setting up their own rules and actions within system.

ALTRIA, INC., LIMERICK, PA (thru PeopleShare) 09/2009 – 04/2010

Wrote OSHA safety documentation for two John Middleton Company cigar manufacturing facilities, in Limerick, Pa and King of Prussia Pa, through Altria’s Environmental and Safety Department.

Researched and prepared 270 OSHA lockout safety sheets for regulatory compliance.

CARDIONET, INC., CHESTER, PA (thru PeopleShare) 01/2009 – 06/2009

Generated 60 internal work instructions for training and quality assurance purposes at CardioNet’s company’s cardiac monitoring distribution center.

The work instructions development helped company meet their goals of achieving, ISO 9001 and FDA certification within a 6-month timeframe.

PHILADELPHA GAS WORKS, PHILA, PA (thru MPower) 09/2008 – 11/2008

Wrote.NET based Design/Technical Specification as baseline document for development of risk-based collections application at the Information Systems department of the municipal utility.

CHECKPOINT SYSTEMS, INC., THOROFARE, NJ (thru Bear Staffing) 03/2008 – 07/2008

Researched, wrote, and prepared “flagship” field service system manuals to support new product installations for major global retail theft detection RF systems manufacturer.

Wrote Theory of Operation and System Tuning Guides to support field service manuals.

Generated interim releases which received FCC, CE, and UL product approvals.

GLAXO SMITH-KLINE, INC., PHILA, PA (thru Alphanumeric Staffing) 06/2007 – 12/2007

Developed both requirements and project documentation for internal software development team working on SaaS global security infrastructure project to support remote service team in Stevenage, England.

Wrote Technical Specification document for Anomalous Event Reporting System.

PROBARIS TECHNOLOGIES, INC. PHILA, PA (thru Teksystems, Inc.) 02/2007– 06/2007

Authored two online help packages and revised three others for a software development company in center-city Philadelphia.

Wrote and prepared original 120 screen online help package for biometric scan (fingerprint/retinal) federal employee enrollment system.

THE VANGUARD GROUP, INC., MALVERN, PA (thru The Adagio Group) 06/2005 – 01/2007

Lead Writer on writing team of 16 generating “best practice” business procedures at Vanguard’s Institutional Retirement Plan Services Division.

Developed over 40 work instructions documents for Vanguard’s Tax Reporting and Fund Reconciliation departments.

Tools

Access, Acrobat,, C++,Captivate, Citrix, Click Mobile, Click Schedule, Demo Builder, Dreamweaver, Excel, FrameMaker, FrontPage, HTML InDesign, Infopath, IPF (OS/2) IT Optimizer (NAVVIA)JIRA, Lotus Notes, Mind Manager, NET, Master Control, Paint Shop Pro, PERL, Photoshop, PowerPoint, Project, One Note, Oracle, REMEDY, Right Answers, RoboHelp11, SAP. SaaS, Single Sign-On, SGML, SharePoint, SharePoint Developer Visual Source Safe, VPN Client, SnagIt, SQL, Visio, Visual Studio, Wiki, Word.

Education

Temple University B.A in Journalism

Spring Garden College Technical Writing and Editing Graduate Program

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