**** *********** ** ****** ******* *****

813-***-**** • E-MAIL acp534@r.postjobfree.com

SA CHRISTOPHER TANUVASA

OBJECTIVE

Seeking a challenging and rewarding position of a Remedy Engineer with a Growing Dynamic Organization.

SUMMARY OF QUALIFICATIONS

Experience includes:

ERP International LLC Remedy Engineer:

July 16, 2014 - Current

Technical Remedy Lead Engineer

Implemented full 7.6.04 ITSM suite for JCSE J5 Equipment Management

Also provided guidance and solutions for ITIL processes pertaining to Asset Management and Change/Incident/Problem Management.

Developed custom forms and fields for CMDB and ITSM applications to meet JCSE J5 requirements and J3-JNOC Tactical NOC and J6 garrison help desk.

Developed architecture and backup solutions for customer

Created and maintain documentation of customizations also application configuration.

Also provided maintenance (ARS and ITSM Patches) to the Remedy/ARS server and ITSM application and CMDB (Configuration Management Database).

Increased equipment repair turn around by 10%.

Reduced call volume to garrison service desk by 5%

RightStar Technical Consultant:

November 30, 2011 – July 15, 2014

Technical Lead Consultant

Implemented full 7.6.04 ITSM suite for JCSE J5 Equipment Management

Also provided guidance and solutions for ITIL processes pertaining to Asset Management and Change/Incident/Problem Management.

Developed custom forms and fields for CMDB and ITSM applications to meet JCSE J5 requirements.

Developed architecture and backup solutions for customer

Created and maintain documentation of customizations also application configuration.

Nimsoft Technical Consultant:

August 2011 – November 2011

CENTCOM Remedy Systems Engineer\netMS\System Administrator

May 2010 – August 2011

Worked as the Remedy ITSM Architect at the United States Central Command’s Enterprise Operation division.

Currently implementing ITSM version 7.6.03 instances throughout Afghanistan and CENTCOMS SIPR and CX-I network.

Lead BMC IT Service Management foundational data workshops for gathering core application data.

Develop, organize and maintain standard operational procedures (including regular maintenance requirements) and workflow processes and procedures for BMC Remedy applications.

Installation and configuration of all BMC Remedy applications. Implement integrations to the BMC Remedy Applications.

Implemented, configured and maintained Promina network monitoring Software for the CENTCOM Bahrain Network Operations Center.

PAC-TNOSC Sr. Remedy ITSM Administrator

February 2008 – May 2010

Scope and develop solutions, or engage a third party to develop applications based on requirements.

Develop, organize and maintain standard operational procedures (including regular maintenance requirements) and workflow processes and procedures for BMC Remedy applications.

Regular maintenance duties to the BMC Remedy applications environment. Create and maintain system and documentation for testing and validation of the BMC Remedy applications. Create, publish and maintain statistical and management reports.

Installation and configuration of all BMC Remedy applications. Implement integrations to the BMC Remedy Applications.

University Network Systems Integration, Computer Laboratory Operations/Management Information Systems Management, Leadership and Management

Bachelor Degree in Information Systems Communications from Brigham Young University-Hawaii

Understands hard work and dedication having worked throughout college years while also participating in college athletics

ACCOMPLISHMENTS

Network System Integration: Experienced Assistant Network Administrator familiar with installing, maintaining and managing network Cisco switches/routers, installing cable runs, mounting raceways and terminating ports, installing and splicing fiber optics, etc.

Installed network cable plants

Supervised student labs

Terminated and tested fiber optic connectors

Highly competent in assessing system requirements.

.

Information Systems Management: Familiar with maintaining safe, secure and efficient operations of major and minor computer labs having assisted in computer lab operations throughout the university; identified problems and applied solutions.

Computer Laboratory Operations: Experienced computer lab technician trained to monitor computer usage, enforce laboratory computer use policies, identify and counter systems virus threats and illegal downloads, and protect the entire organizational computing system.

Leadership and Management: Confident and capable leader experienced in managing physical facilities, including controlling access, maintaining order, managing equipment and supporting Center activities. Years of NCAA athletics helped develop teamwork and leadership skills.

WORK HISTORY

ERP International LLC Remedy Engineer Lead 2014 - Current

RightStar Technical Consultant November 2011 – 2014

Engage in user, system and support requirements gathering and analysis to provide design and architectural recommendations as it relates to BMC Remedy applications. Scope and develop solutions, or engage a third party to develop applications based on requirements. Installation and configuration of all BMC Remedy applications. Implement integrations to the BMC Remedy Applications to include SharePoint 2010 and BMC ITSM Aeroprise barcoding solution. Configure Aeroprise solution and DoD secret network to update asset information and create unaccounted for assets.

Nimsoft Technical Consultant August 2011 – November 2011

CENTCOM Remedy Systems Engineer May 2010 – August 2011

Engage in user, system and support requirements gathering and analysis to provide design and architectural recommendations as it relates to BMC Remedy applications. Scope and develop solutions, or engage a third party to develop applications based on requirements. Installation and configuration of all BMC Remedy applications. Implement integrations to the BMC Remedy Applications. Develop, organize and maintain standard operational procedures (including regular maintenance requirements) and workflow processes and procedures for BMC Remedy applications.

Pacific Theater Network Operations Center, Remedy Sr. Administrator February 2008 – May 2010

Serve as a Sr. ITSM Remedy Administrator at the Pacific TNOSC, Hawaii.

Responsibilities include building, maintaining and supporting the AR Systems Application. Engage in user, system and support requirements gathering and analysis to provide design and architectural recommendations as it relates to BMC Remedy applications. Scope and develop solutions, or engage a third party to develop applications based on requirements. Installation and configuration of all BMC Remedy applications. Implement integrations to the BMC Remedy Applications. Develop, organize and maintain standard operational procedures (including regular maintenance requirements) and workflow processes and procedures for BMC Remedy applications. Regular maintenance duties to the BMC Remedy applications environment. Create and maintain system and documentation for testing and validation of the BMC Remedy applications. Create, publish and maintain statistical and management reports. Troubleshoot BMC Remedy applications issues. Work with the vendor, as necessary to resolve issues. Working experience with VMware and Red Hat Linux. Maintain relevant and current knowledge and be a leader, within assigned technical field. Provide technical consultations as needed.

Part Time Network Assistant, BYU-Hawaii,Computer and Information Management Laboratories (Networks) July 2007 – December 2007

Responsible for installing, maintaining, managing and configuring Cisco routers and switches for the University Information Systems Network supporting all Departments, Laboratories and decision management systems. Developed understanding from hands-on experience in installing cables and raceways, terminating ports, designing solutions, installing fiber optics, terminating fiber optic patch cable and managing cable. Also troubleshoots employee and student desktops for viruses that effect network performance, removes threats and installs appropriate virus protection software.

Part-time Troubleshooter/ Computer Laboratory Consultant –BYU-Hawaii Academic Computing Lab Services (ALCS) September 2005 - July 2007

Responsible to help maintain the safe, secure and efficient operations of six major computer labs and dozens of minor labs throughout the university campus. Monitored computer lab operations throughout the university, identified problems and applied solutions. Enforced computer use policies using Lab console software to view use of all computers in all labs. Identified and warned system violators and directed repeat offenders to the university honor code office. Identified, countered and removed systems virus threats, illegal downloads and spyware. Installed patches and upgrades to software throughout the networks.

Part Time Staff Member University Special Events Center 2004-2005 and University Physical Fitness Center Shift Manager and Facility Coordinator 2002-2003

Experienced in managing and supervising the use of the Center, controlling access, maintaining order, managing equipment and supporting Center activities. Coordinated preparation for events. Helped in hiring, supervised and scheduled a portion of support staff in fitness center.

CompUSA – Warehouse operations and computer systems installation. Responsible to ship, receive equipment, and maintain inventory. Set up computer and information hardware displays

David Evans Construction, Inc – Construction laborer helping build custom homes

Color-Tyme Rental Center –Picked up inventory from warehouse and delivered and set up furniture and electronic equipment to customer’s homes and businesses.

NikeTown – Warehouse laborer responsible for receiving and managing inventory.

INFORMATION SYSTEMS & SPECIAL TRAINING

PERL, C++

Linux Red Hat

MySQL

Oracle

PPP

VMware ESX/ESXi 3.5, 4.0,

Remedy ITSM Suite 4.5,6.3,7.1, 7.6

AGM(Army Gold Master)

netMS

Windows

Unix

Apache

Remedy Training completed:

BMC Remedy AR System 7.x: What’s New (WBT)

BMC Remedy AR System 7.x: Administering – Part 1 (WBT)

BMC Remedy IT Service Management 7.x: Application Administering Essentials (WBT)

BMC Remedy Service Desk 7.x: Using Incident Management (WBT)

BMC Remedy Service Desk 7.x: Using Problem Management (WBT)

BMC Remedy Change Management 7.x: Using (WBT)

BMC Remedy Asset Management 7.x: Using (WBT)

BMC Service Level Management 7.x: Basic (WBT)

BMC Service Level Management 7.x: Advanced (WBT)

BMC Remedy Service Desk & BMC Remedy Change Management 7.x: Administering

BMC Atrium CMDB 2.x: Administering – Part 1 (WBT)

BMC Atrium CMDB 2.x: Administering – Part 2

BMC Remedy Asset Management 7.x: Administering

Network Experience:

NSAT 101 (NIMSOFT BootCamp Training)

Experienced with Cisco routers and switches, Dell Systems Servers

EDUCATION AND ACCOMPLISHMENTS

Bachelor of University Studies in Information Systems and Communications (December 2011, BYU-Hawaii, NCAA Basketball – BYU-H, Hawaii, All State Basketball Team, Eagle Scout, CACI Employee of the quarter (2008)

Certifications

Security +

Nimsoft Certified Administrator (NCA)

Nimsoft Certified Engineer (NCE)

REFERENCES:

COL, USA, (Ret) Randell Stansfield

Chief Human Resources, VA Pacific Island Health Care System

459 Patterson Road, Tripler Army Medical Center, Honolulu, HI 96819

808-***-****; acp534@r.postjobfree.com

Vernon L. Isaacs

GS-15

DAFC

813-***-**** JCSE

813-***-**** DSN

Joint Communications Support Element

NIPR:acp534@r.postjobfree.com

SIPR:acp534@r.postjobfree.com

David Abry

Senior Technical Consultant

813-***-****

acp534@r.postjobfree.com

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