Michelle Doyle

**** ******* *****, ******, **, 78704 Cell: 512-***-**** acp4oh@r.postjobfree.com

Executive Summary

Executive Assistant and Office Manager with 10+ years managing high-stress work environments where I’ve implemented systems to ensure an efficient office, managed the calendars and workflows for multiple managers, and fielded and prioritized 100+ calls and emails per day from clients and colleagues. Very familiar with handling confidential information. Adept at ad hoc projects like planning and organizing company events. Proficient in Microsoft Outlook, Word, and Excel.

Professional Experience

PSS PEDIATRIC NEUROLOGY (Seton Family of Hospitals) Austin, TX Oct 2006 to Present

Office Manager

Oversee day-to-day office operations for pediatric neurology office, including prioritizing 100+ calls and emails per day from clients, colleagues and vendors.

Specialize in terminally-ill children’s cases, and communicating with their parents (often in hospice situations).

Implemented systems and procedures to expedite workflow of client inquiries, multiple doctors’ calendars, and vendor interactions.

Self-trained at multiple medical insurance systems, and handle very sensitive confidential patient information.

Plan and coordinate special events for the company and non-profit organizations (e.g. Make-A-Wish Foundation, Muscular Dystrophy Association, etc.).

STARBUCKS COFFEE COMPANY Austin, TX and Las Vegas, NV Nov 2002 to Oct 2006

Assistant Manager, Shift Supervisor and Barista

Hired, trained, and (when necessary) terminated staff.

Consistently exceeded corporate goals and metrics.

Tracked and maintained store supplies.

CARNIVAL CRUISE LINE CORPORATION Miami, FL Apr 1998 to Sept 2002

Youth Director and Counselor

Developed and implemented “Camp Carnival” programs on several ships throughout the fleet to care for and entertain children sailing with their families.

Managed a team of 10-12 to create age-appropriate activities for children ages 2-17.

Education

Okanagan University College, Kelowna, British Columbia, Canada (1994-1998)

KLO Secondary High School, Kelowna, British Columbia, Canada (Graduated, 1991)

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