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Customer Service Information Technology

Location:
Milford, CT
Posted:
June 09, 2015

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Resume:

Shari Canada

RECORDS MANAGEMENT

SHARI L. CANADA

**** ******** ******

Hollywood, FL 33020

954-***-****

acp4fc@r.postjobfree.com

SUMMARY

- Senior governmental management experience in administrative and legislative services with direct supervision

responsibilities

- Private sector management experience in demutualization stakeholder relations

- Bachelor's Degree in Information Technology, graduated Cum Laude

- Notary Public, commission expires September 21, 2011

EXPERIENCE

City of Hallandale Beach, Florida

Deputy City Clerk

Acting City Clerk

9/2005 " 7/2010

2/2009 " 9/2009

- Developed and implemented a comprehensive dual electronic and paper Records Management Program in

compliance with Florida law

- Developed and maintained department web pages

- Assisted in the drafting of municipal legislation and other legal documents

- Responsible for all legal advertising required by State and Local laws

- Managed the City's Public Records Request Program and performed additional research as required

- Assisted in the preparation of department budget and managed department expenditures to ensure adherence to

budget

- Served as the Municipal Supervisor of Elections which included such duties as ballot preparation, qualifying of

candidates, and ensuring compliance with all applicable election laws and rules

- Served as the Project Manager for such projects as the City Commission Chambers audio/video system upgrade,

republication of the City's Code of Ordinances, and automation of the lien search process

- Assisted in the development of departmental and city-wide administrative policies

- Supervised and coordinated department staff

- Served as City Clerk in his/her absence

John Canada & Associates, Inc.

Town Clerk, Town of Southwest Ranches

2003 " 2005

- Developed and implemented a comprehensive dual electronic and paper Records Management Program in

compliance with Florida law

- Assisted in the drafting of municipal legislation and other legal documents

- Managed the Town's Public Records Request Program and performed additional research as required

- Served as the Town's Webmaster

- Assisted in department budget preparation and managed department expenditures to ensure adherence to budget

- Supervised and coordinated department staff

- Assisted in the development of departmental and town-wide administrative policies

- Responsible for all legal advertising required by State and Local laws

- Served as the Municipal Supervisor of Elections, which included ballot preparation, qualifying of candidates, and

ensuring compliance with all applicable election laws and rules

- Prepared the monthly Town newsletter and coordinated distribution

- Coordinated all Farm Designations and Level 1 Fill Permits

- Coordinated procurement of all services required to go through the formal bidding process

- Served as the Local Financial Disclosure Officer

Precision Response Corporation

Floor Supervisor

2002 " 2003

- Supervised the answering of incoming calls regarding demutualization, stocks, and transfer of stock for Mellon

Investments, Inc.

- Directly supervised 15 employees

- Prepared various reports and logs as required

Cart Parts, Inc.

Customer Service Leader

2001 - 2002

- Participated in the development of information technology policies and procedures

- Restructured and improved product descriptions in database

- Coordinated technical assistance between various departments

- Consulted with customers to help determine their needs and priorities

Broward Sheriff's Office

Communications Operator II

1999 " 2001

- Managed 8-line emergency telephone system

- Served as Dispatcher in emergency and non-emergency high paced police environment

- Coordinated and oversaw a 12 deputy workload and schedule

- Three time recipient of Merit Award for work that exceeded expectation

Broward County Office of Information Technology

Intern

1997 " 1999

- Served as an integral member of the nation's first Integrated Justice Information System development team

- Assisted in the development of the Request for Letter of Interest (RLI) for vendors to provide proposals for

implementation of the system

- Assisted in developing and identifying procedure changes

- Participated in system development meetings

- Prepared and presented various reports to senior management as requested

EDUCATION

American Intercontinental University

Bachelors Degree in Information Technology, graduated Cum Laude in 2003

PROFESSIONAL ASSOCIATIONS

- International Institute of Municipal Clerks (2003)

- Florida Association of City Clerks (2003)

- Broward County Municipal Clerks Association (2003)

- Broward County Municipal Clerks Association Board of Directors (2008-2010)

- Currently pursuing Certified Municipal Clerk designation from the International Institute of Municipal Clerks (Submitted

Application " Pending Approval)



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