PROFESSIONAL OBJECTIVE

Seeking a challenging position in Client Services, Administration, and or Accounting, which will fully utilize acquired training, skills and experience.

SUMMARY PROFILE

Offering a solid background based on formal training and progressive experience demonstrating initiative, administrative expertise, program enhancement creativity and consistent performance success.

Seasoned business professional with a multifaceted skill portfolio combining solid experience in credit

counseling, staff development, and compliance monitoring, client portfolio management, production

supervision, accounting/bookkeeping, and computer information systems.

Possess a keen ability to quickly adapt to new and challenging responsibilities and become a productive

team member and contributor.

Polished communicator, company representative, and management team participant accustomed to

extensive direct contact with clients, vendors, staff, civic and business leaders, and organizational

management.

Career history of developing and implementing strategies to streamline operations, increase efficiency,

reduce costs and ensure program effectiveness.

Proficient in current digital computer and communications technologies to handle all correspondence,

report writing, on-line research/investigation, presentations and database administration essentials.

At ease in environments requiring effective spontaneous decisions, "out-of-the-box" problem-solving, and

meticulous attention to detail.

Highly developed organizational and time/stress management skills. Demonstrated ability to handle multi-task levels of responsibility effectively. Extremely reliable, dedicated, hard-working, and self-motivated organizational asset.

EDUCATION & TRAINING

OLD DOMINION UNIVERSITY - Norfolk, Virginia

TIDEWATER COMMUNITY COLLEGE - Portsmouth, Virginia

VIRGINIA INSTITUTE OF TECHNOLOGY - Norfolk, Virginia

OTHER FORMAL TRAINING - Various Locations

Leadership Education & Development (LEAD) Program

7 Habits of Highly Successful People

Attended numerous additional seminars, covering topics such as Effective Time/Stress Management, Team Building, Supervision & Motivation, Training Methods, Computer Software, etc.

Highlights of Experience

Family Y of Greater Augusta- Augusta GA. Aug. 2014 - Present

Admin Assistant/Accounting Asst.

Responsibilities include creating and processing production reports for the Prime Time program. Reconciling enrollment balances, reviewing employment applications to ensure that all pertinent documentation is included. Administers oral drug tests. As an Accounting Assistant, was responsible for all corporate membership billing, invoicing, and correspondence.

HSBC, NA - Chesapeake, VA / Brandon, FL. April 2009 - October 2014

Collections / Bankruptcy / Affidavit & Quality Rep

Worked in a temporary capacity as a bankruptcy QA rep to ensure file information and system of records was accurate, and personal customer information redacted prior to files being submitted to company attorney or other third party entities. As an affidavit and quality rep, validated and created information utilizing Access and Excel spreadsheets for the processing of affidavits. Analyzed the gathered information, ensuring that internal controls, policies and standard were met. Processed outbound/inbound affidavits to appropriate entities for selected distribution areas. Provided training for new employees, as well as cross-trained existing employees in the Affidavit Submission process.

HARBOUR FINANCIAL SERVICES - Virginia Beach, VA. Nov. 1999 - Jan. 2008

Supervisor / Financial Management Department

Lead a team of 20 counselors tasked with servicing over 8000 clients financial portfolios in a call center environment for credit restoration. Train and coach advisors to build client assessment, counseling and case management skills. Review advisors' proposals for managing their cases on an individualized basis, providing critical input to improve strategies and outcomes. Serve as liaison between creditors, financial institutions and clients to negotiate mutually beneficial agreements and achieve debt consolidation and financial solvency. Compile and submit statistical summary reports to management, ensuring compliance with all assigned production and policy guidelines.

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) - Norfolk, Virginia

Research Specialist Supervisor - Accounts Payable Department Hired, trained, scheduled and supervised a team of up to 12 Accounts Payable clerks in the handling of invoices, purchase orders and delivery receipts in support of worldwide Navy exchanges. Ensured performance, quality and accuracy of all assigned work through management and random audits. Directly involved in research and expediting of more complex vendor discrepancy cases. Drafted employee performance appraisals, supervised/handled departmental administrative tasks, and acted as point of contact with senior management regarding all departmental operations and compliance issues.

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