Latisha Spencer-Silver Excellence Delivered Daily

434-***-**** / acp3cu@r.postjobfree.com 5577 Odessa Drive, Virginia Beach, VA, 23455

COLLECTION/AR SPECIALIST

Providing Exceptional Service… Building Loyal Relationships… Solving Problems

Qualification Summary

Highly motivated, performance-driven customer care professional with twelve years of experience.

Excellent communicator with strong time-management and customer needs assessment skills.

Core Competencies:

Exceptional Planning, Organizing & Multi-tasking Customer Relationship Management

Effective Oral & Written Communication Skills Interviewing & Information Collection

Billing Resolution & Recovery Multiple Database Management

Strong Computer Skills Detail-Oriented Documentation

Professional Experience

LifeNet Health Virginia Beach, VA

Collection/AR Specialist – 09/2014 - Present

• Initiate outbound calls to accounts for overdue balances and document daily interactions.

• Process payments, research discrepancies and short payments to resolve routine billing issues.

• Receive inbound calls regarding customer contract pricing and purchase order verifications.

• Work closely with in-house departments to maintain good relationships with external/internal customers.

• Navigate a computerized data entry system or other relevant applications.

Kelly Services Norfolk, VA

LifeNet Health- 04/2014 – 09/2014

Collections Specialist

Randstat, LLC

Bank of America - 09/2013 – 04/2014 Norfolk, VA

Mortgage Servicing Specialist, II

• Provided collections, customer service, and other loss mitigation activities to military customers.

• Received inbound calls from Military delinquent or high-risk customers in order to determine reason for

delinquency on home loan accounts and secure payment.

• Resolved routine billing inquiries and negotiates payment arrangements to cure delinquent accounts.

• Educated customers on account terms and alternate payment programs and methods.

Pitney Bowes Inc. - 08/2006 – 02/2012 Chesapeake, VA

Strategic Government Account Manager

Used Siebel, SAP, and Speed Pay to maintain accurate database information.

Tracked, monitored, reviewed and updated over 1200 monthly accounts.

Collaborated with team members to research, analyze, and verify over 8000 monthly accounts.

Tidewater Finance Co. - 08/2003 – 10/2005 Chesapeake, VA

Collections Account Manager

Communicated with customers on delinquent accounts to bring current.

Used Skip Tracing Techniques, set up payment arrangements, and followed up on scheduled payments.

Updated and maintained accurate records of payments.

Education

Tidewater Community College (not completed)

AAS in Human Services (6 credits left)

Community Solutions Inc. (Virginia Beach) 01/2013 – 4/2013

Human Services Internship

Commonwealth of Virginia 10/2012

Career Readiness “Silver” Certificate

Commonwealth of Virginia (State Board for Community Colleges) 12/2011

Career Studies Certificate ~ American Sign Language

Heritage High School (Lynchburg, VA) 06/1991

Advanced Studies Diploma

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