Tiffany E. Miller

443-***-**** RESIDENCE 443-***-**** Cellular

Professional Profile

Strong interpersonal communication, organizational skills set

Motivated and self-driven professional with 13 years of Customer Service background

Genuinely enjoy helping people and known for the ability to build relationships to help educate customers

Adapt at implementing procedures to support office efficiencies and productivity levels.

Qualifications Customer Relations: Constantly exhibiting a friendly attitude with a sincere to

meet the customer’s needs. Skillfully defuses tension exercising a trained ability to

identify, evaluate, and resolve customers problems. Interfaces well with the public,

and all levels of organization to ensure customer service excellence.

Order Entry Clerk:

Routed orders with incorrect information to the appropriate

customer service representative. Entered and retrieved data from the computer

skills system, maintaining department records, typing and compiling reports while

dispatching and using general office.

Supervisory Experience:

Overseen a staff of 15 employees for TeleRep LLC,

delegated and coordinated task for staff members. Inspected work and performance

disciplinary action as necessary, oversaw task completion and trained new hires.

Call Center:

Address customer service inquiries in a timely and accurate fashion.

Making sure you are knowledgeable of all company policies and procedures to answer

question’s, troubleshoot issues, and resolve complaints. Properly direct incoming

calls the phone queue has to improve call flow. Worked with upper management to

ensure appropriate changes were made to improve customer satisfaction.

Additional Skills

WPM 51

Proficient in Microsoft Word, Office, Excel and PowerPoint

Effective communication skills, written and verbal

Experience with clerical task; switch board, filing, faxing and scanning

Work Experience Evening Shift Supervisor – TeleRep Communications LLC August 2010- May 2015 Conference Coordinator – Genesys Conferencing August 2005- April 200 Customer Service/Financial Rep. – JP Morgan Chase March 2002- July 2005

Resume 2011 20th street unit 3 Ft. Meade MD20755 acp2mk@r.postjobfree.com

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