Jason Faria

Mobile: 408-***-****

acp2kr@r.postjobfree.com

*** ******* ***. ***** **

Sunnyvale, CA 94085

IT PROFESSIONAL

System Administrator/IT professional, Computer Solutions, with 15+ years of hands-on, wide-range experience with the soft skills necessary for a small to large and diverse working environment, with a strong Customer Service background.

SUMMARY OF PROFESSIONAL QUALIFICATIONS

Extensive knowledge in the Information Technology industry with in depth understanding in hardware and software applications, peripherals and network infrastructures.

Expert in installing, administering, configuring, monitoring and troubleshooting MS Windows 7/Vista/XP/MAC OS

Advanced knowledge (based on both training and on-the-job experience) of a wide range of computer systems software, applications (including MS Office suites), hardware, PC and OSX operating systems, and communications

Comprehensive knowledge of network operations and systems as well as data centre operations

In-depth knowledge of system implementation, planning, capacity analysis of information technology infrastructure

Excellent interpersonal and coaching skill

Experienced with virtual machine technologies such as VMware Servers/Workstations and Virtual PC

Experience in the design, implementation and deployment of scalable, high availability and high performance distributed systems, SCCM

Experience in Group Policy Object (GPO) Administration

Experience with Various support ticketing software

Excellent communication skills, superior customer handling skills and the capacity to work with minimum supervision

Knowledge IP based Phone Systems and mobile device support, i.e. iPhone & Android

Adept in building strong relationships with IT staff, customers, vendors and third party contractors.

PROFESSIONAL EXPERIENCE

Sonic Automotive 5/10 – 3/15

Regional Technology/Desktop Manager

Effectively and efficiently manage and support all technology requirements for each of Sonic Automotive’s 13 dealerships in Northern California.

Adept in building strong relationships with IT and dealership staff, vendors and third party contractors.

Responsible for implementing manufacturer specific and corporate IT initiatives.

Coordinated, managed, and monitored SLA’s to assure third-party vendors, (ADP/CDK, Telco, ATT, Verizon, Desktop support, and others) to resolve and/or implement new information technology.

Coordinate and project manage all IT related items for any new dealership moves, construction and/or tenant improvement with little or no service/business outages.

Analyze and troubleshoot software, hardware and connectivity issues and recommend and implement corrective solutions or improvements.

Ensure stores compliance with IT security and general controls and policies.

Coordinate and maintain IT asset inventory.

Spansion LLC, Sunnyvale, CA 6/03 – 2/09

Windows System Administrator/Executive Support

Windows Systems administration, server maintenance, updates and patch roll outs. Provide client assistance and resolve customer complaints. Maintain client database, backup solutions, system restores and data migration, Sharepoint 2003/2007 setup and configuration

Supported over 100+ Microsoft Windows Servers and supplied second level support to IT managers.

Supported Data Center operations: Server install/relocation. Network connections/moves

Install Windows Server OS, setup and configure IIS, SQL, etc.

Assisted with Setup and maintenance of VMware systems. Created and Cloned Server systems on VM.

Provided (24x7) Executive and VP Systems and Desktop support.

AMD, Sunnyvale, CA 06/97 – 06/03

Desktop Lead Support Tech/ Executive Support/Windows System Administrator

Provide Techical support, (24x7) prompt services and on call for executive support .

Manage the individual and ticket queue for the team

Windows System support, data migration and backup solutions onsite for level 3 call center users.

Installation, configuration, maintenance and monitoring of Windows Desktop and laptops.

Supervised a team of three desktop support engineers in the areas of: Ghost imaging administration, windows builds, Microsoft Windows installations and configurations, application software configuration; intrusion detection software, encryption, network security, wireless software, Blackberry server administration and a wide array of AMD specific applications. Remote desktop admin, active directory administration. Exchange administration, Primary contact for VP support and AMD Spansion group. Resident Macintosh support expert.

EDUCATION San Jose City College/Evergreen Valley College

General Education

QuickStart

Administering Windows Server, Sharepoint 2003/2007

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